No problem with electricity or Internet both very helpful. As far as removalist just couldn't get straight answers. As for the end of lease cleaning the price was way over the top.
Company replied
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Review summary
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What people talk about most
Based on these reviews
Had no issues with the service - only that the phone call to set everything up was slightly difficult due to the phone operator having a very thick accent that was hard to understand at times. Thanks... See more
Company replied
Took a long time but the service was thorough and very helpful Would recommend for new renters and experienced as well
Company replied
As a company it is good As far as one on one it's very difficult understanding what the "Reps" are very hard to understand what they are saying due to the strong accent and not being able to speak En... See more
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Company details
- Housing Utility Company
- Cleaning Service
- Electric Utility Company
- Moving Company
- Phone and Internet Service
About Direct Connect
Written by the company
The Ultimate Moving Solution: Direct Connect
Stress-free Connections: With just one phone call, Direct Connect's expert team will connect you to market-leading suppliers for Electricity, Gas, Phone, Broadband, and even Pay TV. Save time, effort, and stress by letting Direct Connect manage your utilities.
Comprehensive Moving Services: Direct Connect also offers Removalist and Cleaning Services tailored to your needs, ensuring a smooth and hassle-free transition into your new home.
Trusted and Endorsed: Endorsed by the Real Estate Institutes of New South Wales (REINSW) and Queensland (REIQ), you can trust Direct Connect as your preferred moving service provider.
About Direct Connect
Since 2004, Australian-owned Direct Connect has helped over 1 million households with their moves. Direct Connect is a no-obligation service that will save you time and make your move easier. Covering moves across most of Australia (excluding within or to: WA, NT & TAS), they partner with top Real Estate Agents and multiple service providers to ensure a seamless moving experience. Trust Direct Connect to simplify your next move.
Always on Guarentee
Guarenteed Elec/Gas Connections by Move-In Date*
We guarantee that when you connect with one of our leading electricity and gas suppliers, your services will be connected on your chosen move-in date*
If it is not connected by move-in day, we will ensure it is sorted out and cover reasonable out-of-pocket expenses resulting from any delay!
*The Always On Guarantee terms form part of our full Terms and Conditions.
Contact info
570 Church Street, 3121, Cremorne, Australia
- 1300 664 715
- info@directconnect.com.au
- www.directconnect.com.au
4.0
Great
297 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Unrelenting calls
Our realestate agent put through a request on our behalf. We connected everything ourselves and did not require their service. My partner and I both told them we no longer required their service, however, we have been called multiple times a day for the last two weeks. I received 6 calls in one day even after I spoke to someone. We have both had to block the number to avoid unwanted calls. Will never use their service in future due to the unrelenting calls despite us both informing them we did not require their service service.
9 January 2026
Unprompted review
Very Bad Expereince
After two years of dealing with a brand new HVAC system including Temperzone units and the latest Direct Control software and management system this has been one of the worst experience so of my life. Direct Control wont do anything unless it comes with a PO, they close work at 3pm most days (they say 4pm but try calling them) or the person who hanldes the area isn't in. The management software is worse than uesless. Just having it makes my life worse, we have over 200 alarms which apprantly dont mater (currently 28.9 degrees in our building and it is only 3.30pm). Every time we restart the routetr the control system switches off and you have to get a tech out to turn it on. Meanwhile sometime in the next week you will undoubtly bake all your customers, you will get bad reviews for not having air con, or your equipment just stops because it too hot! Ditrect Control blame North Shore Air Conditioning - but in this case its just the controller!
8 November 2025
Unprompted review
They put my details in wrong for my…
They put my details in wrong for my internet so it messed up with my payment but then I wasn't notified and my internet was restricted. And I had a problem with the electricity they set up and they kept telling me the wrong information so I just went straight to Origin and asked to never be contacted again by Direct Connect.
1 August 2025
Reply from Direct Connect
Hi Christine,
Thanks so much - we really appreciate the feedback! Great to hear everything came together seamlessly. That’s exactly the kind of experience we’re here to deliver.
All the best with your new home,
Dawn - Direct Connect
Just outstanding
11 August 2025
Reply from Direct Connect
Hi Pema,
Thanks so much for the kind words! We’re really glad your experience stood out, and that the team could support you with your move.
All the best,
Dawn - Direct Connect
Couldn't understand the operators they…
Couldn't understand the operators they should slow it down. They are very pushy would not recommend.
7 August 2025
Reply from Direct Connect
Hi Caroline,
Thanks for sharing your experience with us. Clear and supportive conversations matter, especially during a move. We’re always working to make moving easier, and your input helps us do that.
All the best,
Dawn - Direct Connect
Trying to login to my account with no luck reason for me trying to speak to someone
I spoke to you guys to connect me with Red Energy and have had problems getting through to them ever since 3 phone calls waiting for 45 minutes each time and gave up
13 August 2025
Reply from Direct Connect
Hi Norman John,
Sorry to hear it’s been difficult getting through. If you haven’t been able to get in touch or resolve the matter, feel free to let us know. We’re here to help where we can.
Regards,
Dawn - Direct Connect
Reply from Direct Connect
Hi Raphael,
Thanks for sharing your feedback. The technicians who attend are part of the energy network responsible for your area, so they are local and familiar with the community. We’ve passed your comments on to help refine how the experience is delivered and supported.
Kind regards,
Dawn - Direct Connect
Because I must make arrangements with…
Because I must make arrangements with the company, I sent them pictures of the meter. Just yesterday, and after sending them an email, they connected me with the gas.
19 August 2025
Reply from Direct Connect
Hi Cecilia,
Thanks for your feedback. Great to hear things got sorted quickly after you sent through the pictures of your meter. Sometimes meters aren’t labelled or registered correctly, so by sending those through, we can make sure the right one’s linked to your account. That way, you’re only ever billed for your own usage, not someone else’s.
All the best,
Dawn - Direct Connect
Good customer services and support
8 August 2025
Reply from Direct Connect
Hi Rose Lao,
Thanks for the kind words! We love hearing that our support hits the mark. That's exactly why we're here - to make your move easier and stress-free.
All the best in your new home!
Regards,
Dawn - Direct Connect
even after telling the operator i…
even after telling the operator i didn't need certain services they continued to push stuff i said i didn't require.
23 July 2025
Reply from Direct Connect
Hi Marcus,
Thanks for your honest feedback. Our goal is to ensure movers have all the info they need and don't miss out on anything important, but we appreciate hearing when that approach doesn't quite land right. We'll take this on board to make sure we get it right next time.
All the best,
Dawn - Direct Connect
Useless guy came around couldn’t…
Useless guy came around couldn’t connect anything. Disgusting
14 August 2025
Reply from Direct Connect
Hi Customer,
Thank you for bringing this to our attention. The technician who attended was from the energy network responsible for your area, and it appears your power was successfully connected.
If something didn’t feel up to standard, we’d really appreciate your input so we can understand what went wrong and improve the process.
Kind regards,
Dawn - Direct Connect
Reply from Direct Connect
Hi Cale,
We’re glad to hear you’re happy with the selected services. It’s great to know things are off to a smooth start.
All the best with settling in!
Regards,
Dawn - Direct Connect
Reply from Direct Connect
Hi Aldin,
Thank you kindly for your feedback! We're glad to hear our team made things nice and clear for you. If you ever need support again, we're just a call away.
All the best with your new home!
Regards,
Dawn - Direct Connect
Electricity had not been connected on…
Electricity had not been connected on agreed date. Provider advised that paperwork had not been finalised by Direct Connect and connection was cancelled.
25 July 2025
Reply from Direct Connect
Hi Zoe,
We’re sorry to hear about the delay - that’s never ideal and definitely not the level of service we aim for. We’ve looked into your case and haven’t been alerted to any issues by the retailer; everything appears to have gone through as expected. That said, we’d love the opportunity to look into it further to help prevent this from happening again. If you’d prefer to discuss it over the phone, just let us know and we’ll give you a call.
Regards,
Dawn - Direct Connect
Made life so much easier
15 August 2025
Reply from Direct Connect
Hi Andrew,
Thanks so much! We're glad to hear it. The team puts a lot of care and effort into what we do, so this means a lot.
Hope all is settling well for you in your new home!
Regards,
Dawn - Direct Connect
The consultant was very knowledgeable…
The consultant was very knowledgeable and professional and made it easy for me to make the transition to my new place by connecting this way.
Thank you for your help..
11 July 2025
Reply from Direct Connect
Hi Nurten Nugent,
Love hearing this! It's always fantastic to know we could make the move easier - that's exactly why we're here. Thank you!
Regards,
Dawn - Direct Connect
Good assistance and helpful
7 July 2025
Reply from Direct Connect
Hi Michelle,
So glad to hear we could help! Hope you've settled well into your new space.
Regards,
Dawn - Direct Connect
Reply from Direct Connect
Hi Bryce Charlie,
Apologies the options weren't what you expected. We're always aiming to improve, so we appreciate your feedback. Hope everything is going well in your new home!
Regards,
Dawn -Direct Connect
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