Whenever I want strut / tray / basket products Direct Channel is my choice every time. Plenty of stock and great prices and delivered efficiently every time. Why go anywhere else? (I am not associ... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
I was given Direct Channel's details by a colleague. Found exactly what I wanted at less than half what I normally pay for M8 Studs from Toolstation. Delivery was reasonable and pretty quick. Overall... See more
Company replied
As an electrical contractor we have used channel for multiple projects. This time it was Xmas related, so I used the two bases with some strut to make a large walk through arch for a Garland in our ha... See more
Company replied
Having previously used an alternative company for my Uni Strut frame work materials, I thought to give D.C a try. Full marks for their handling and post order communications. Would certainly promo... See more
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Company details
- Building Materials Supplier
- Fastener Supplier
- Hardware Accessories Store
- Hardware Store
- Industrial Framework Supplier
Written by the company
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Contact info
Bridge Road, DY4 0HR, Tipton, United Kingdom
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great quality brilliant prices
7 April 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you are happy with the quality and pricing of our products.
Kind regards,
Direct Channel Support Systems
My experience was great because James…
My experience was great because James in sales was so helpful, friendly and patient! I can’t review the items as I was ordering for our tech team. But a huge thanks to James 😁
30 March 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re delighted to hear you had a great experience and that James was helpful and supportive throughout your order.
Kind regards,
Direct Channel Support Systems
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re glad to hear you were happy with the price, product quality and timely delivery.
Kind regards,
Direct Channel Support Systems
good prices
quick to dispach came by overnight courier just what I needed to get the job done
26 March 2026
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear your order was dispatched quickly and arrived in time to support your job.
Kind regards,
Direct Channel Support Systems
Great service
Great service, really needed order following day, order cutoff had just passed but they managed to get order picked,packed & dispatched for me & yes goods arrived as planned😃
26 March 2026
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re glad we could assist with your urgent order and ensure it arrived as planned.
Kind regards,
Direct Channel Support Systems
My go to for metal strut/basket/tray products
Whenever I want strut / tray / basket products Direct Channel is my choice every time.
Plenty of stock and great prices and delivered efficiently every time.
Why go anywhere else?
(I am not associated to this company in anyway!)
25 March 2026
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We truly appreciate your continued support and are pleased to hear we are your go-to supplier for these products.
Kind regards,
Direct Channel Support Systems
Order arrived on time and to correct…
Order arrived on time and to correct address, cost reasonable, quality = effective.
24 February 2026
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear your order arrived on time and met your expectations.
Kind regards,
Direct Channel Support Systems
Quick delivery and reasonable prices
21 March 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re glad to hear you were happy with our delivery speed and pricing.
Kind regards,
Direct Channel Support Systems
The required small bundle of s/s rod…
The required small bundle of s/s rod washers and nits was perfectly delivered and packaged. We wil be back to you soon. Thanks Iain
27 March 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your review, Iain. We’re pleased to hear your order arrived well packaged and met your requirements.
We look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
Only half my order arrived and damaged
Only half my order arrived. And even half of what did arrive was damaged. I called and got someone telling me to e-mail a complaint. Did that twice and had no response within a week. Terrible customer service. I understand it’s the courier that’s lost/damaged the items but the fact that I’m being ignored is just the cherry ontop. Won’t be ordering from here again and now I’ve got to try and reclaim my payment + loss of earnings as this set me back on the job.
16 March 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
We’re very sorry to hear about your experience and for the inconvenience caused.
We apologise that you did not receive a response earlier. We have checked and found that your emails were unfortunately filtered into our spam folder. We will now review this as a priority and work towards a suitable solution for you.
We also apologise for asking you to email, however this helps us keep a clear record and properly track and resolve ongoing order issues.
We are very sorry you had to experience this with us.
Kind regards,
Direct Channel Support Systems
225mm premier heavy duty channel
The company is excellent, responding quickly to all orders, big and small, and the products are fantastic. I've never seen such a high-quality selection of products in one place before.
28 March 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your kind feedback, Mustafa.
We’re really pleased to hear that you’re happy with the 225mm Premier Heavy Duty Channel and our overall product range. It’s great to know our quick response and service made a positive difference to your experience.
We truly appreciate your support and look forward to working with you again soon.
Great products 👍
20 March 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you are happy with our products and appreciate your feedback.
Kind regards,
Direct Channel Support Systems
M10 Square Plate Washers
Good quality square plate washers which look better than the really thin ones sold elsewhere.
12 February 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you are happy with the quality of the M10 square plate washers and appreciate your feedback.
Kind regards,
Direct Channel Support Systems
Great service
Great service, Easy site to navigate and order from, fast delivery, no problems at all.
24 February 2026
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you found the website easy to use and that your order was delivered quickly without any issues.
Kind regards,
Direct Channel Support Systems
Reply from Direct Channel Support Systems Ltd
Thank you for your review and for your kind comments. We’re pleased to hear you were happy with the service and quick delivery.
Kind regards,
Direct Channel Support Systems
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re glad to hear you are happy with the quality of the product and appreciate your feedback.
Kind regards,
Direct Channel Support Systems
Great value for money and staff very…
Great value for money and staff very helpful loading the 3m lengths into my vehicle.
25 February 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you found our products good value and that our team were helpful when loading your order.
Kind regards,
Direct Channel Support Systems
Great prices quick delivery
Great prices - reasonable delivery cost and prompt delivery - delighted!
20 February 2026
Reply from Direct Channel Support Systems Ltd
Hi Peter, thank you for your great review. We’re delighted to hear you were happy with our pricing, delivery costs, and prompt service.
We really appreciate your feedback and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Great experience of first time…
Great experience of first time purchase. Prices very good, contact from sales team good and fast delivery.
26 February 2026
Unprompted review
Reply from Direct Channel Support Systems Ltd
Hi David, thank you for your great review. We’re delighted to hear your first purchase with us was a positive experience and that you were happy with our pricing, sales support, and fast delivery.
We appreciate your feedback and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Great service. Poor delivery
Initial contact was good. Very helpful.
One of the parts was unfortunately slightly wrong, but replacement sent very quickly and service was very good.
Delivery company they use though... not great.
19 February 2026
Reply from Direct Channel Support Systems Ltd
Hi Paul, thank you for your honest feedback. We’re pleased to hear our team was helpful and that the replacement part was sent out quickly.
We’re sorry to hear the delivery company did not meet expectations. While courier performance can sometimes be outside of our direct control, we do work closely with our delivery partners and take feedback like this seriously.
We appreciate you bringing this to our attention and thank you for your continued support.
Kind regards,
Direct Channel Support Systems
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