After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... See more
Company replied
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... See more
Company replied
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... See more
Company replied
Company details
Information provided by various external sources
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Contact info
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, United Kingdom
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are pleased that you had such a great experience! Thank you for your feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your feedback!
The Direct Travel Team
An obvious choice
The presentation was clear and specific, which facilitated any easy transition from browser to purchase.
22 May 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
How can I review something that hasn't…
How can I review something that hasn't been used yet? I can only do that if I have the unfortunate need to use it. The buying experience was good and covers motorcycle use, so far so good.
20 May 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your feedback on your recent experience!
The Direct Travel Insurance Team.
Easy to follow questions happy with…
Easy to follow questions happy with quote not the cheapest but not the dearest
As an OAP would like to speak to somebody to make sure I have done everything correctly
Maybe a dedicated OAP phone line ??
20 May 2025
Reply from Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us! You can contact us on 0330 880 3600.
The Direct Travel Insurance Team.
Straight forward
18 May 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Team
Fast and reliable service straight…
Fast and reliable service straight forward from start to finish to apply and at a great price for the cover me and partner needed
18 May 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Team
Quick simple to do and fair priced
15 May 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Agents were very helpful and clear.
Agent very helpful and clear. Friendly and polite on both occasions I spoke to them. I accepted the quote I was given.
15 May 2025
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your feedback!
The Direct Travel Insurance Team.
Easy to buy insurance
13 May 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Excellent and competitive travel insurance.
I was most impressed with the member of staff (of the brokers)who answered my questions when I called. He was patient,respectful and knowledgeable.
The price was also very competitive.
All in all hassle free.
Thank you.
13 May 2025
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your feedback!
The Direct Travel Insurance Team.
Affordable, and effective travel insurance…
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elderly years, and everything had been clearly explained during a phone conversation one of their representatives ... we would highly recommend this company's services. European travel to follow ....
25 March 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Great price travel insurance
Great price travel insurance. Quick and easy to use the site. Easy to answer questions.
22 April 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
We needed to change the dates and…
We needed to change the dates and destination on insurance for our grandchild and it was done quickly and fuss free. Thank you
11 May 2025
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.