Dipples Jewellers Reviews 

244
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I had two rings enlarged. It was not made clear when I handed over my white gold ring engagement ring they would put a finish on making it look silver. I requested this to be removed. Standard procedu... See more

Rated 5 out of 5 stars

I was invited to the VIP event recently. Lynn Smith arranged our timings for arrival. We were well looked after during the evening. My wife found something that she very much liked and Lynn... See more

Rated 5 out of 5 stars

Joanna made the my visit to you a very relaxing and enjoyable experience. Professional and courteous, nothing was too much trouble, she showed me a range of products, before I chose a lovely Georg Jen... See more

Rated 5 out of 5 stars

I'd been wanting to buy a luxury automatic watch and the Longines Dipples Jewellers were advertising caught my eye. It was advertised at a great price so I decided to purchase it. I bought it onlin... See more

Company details

  1. Jewelry Store
  2. Gift Shop
  3. Jewelry Repair Service
  4. Watch Repair Service
  5. Watch Store

Written by the company

Established, smart shop selling jewellery, watches and china, with free gift wrapping and delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(244)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

My watch arrived on time

My watch arrived on time.

I would have liked it though if there had been an option to buy the watch with a larger strap, as the strap which has been supplied with my watch is a bit on the short side for my wrist.

21 August 2023
Rated 5 out of 5 stars

I wanted a surprise watch for my…

I wanted a surprise watch for my husband’s 60th, I was in Greece at the time. I Emailed John, to ask for all the Longines watches with the blue faces, received a email back , showing the watches and prices John kept the chosen watch, until I was able to look at it. We have had the pleasure of dealing with John before, nothing is too much trouble, he’s such a professional, really knows about the products he is selling, his enthusiasm is infectious. I totally enjoyed every minute of my time with John, a total credit to your company. Hopefully be back soon !! 😀 Liessa x

5 June 2023
Unprompted review
Rated 1 out of 5 stars

I recently went to Dipple's Jewelers to…

I recently went to Dipple's Jewelers to have a watch evaluated. Upon entering the shop, I was greeted by a smartly dressed gentleman who appeared to be a sales associate. However, as soon as I approached him with my watch, his behavior took a turn for the worse. He handled the watch roughly, manhandling it as if it were a piece of trash. He hovered over the table, treating me like I was nobody and behaving like a ruffian. I was taken aback by his demeanor and was left feeling disrespected and unimportant. I couldn't believe that a professional in the jewelry industry could treat a customer in such a manner. It was clear that he had no interest in helping me with my watch and was trying to get me out of the shop as quickly as possible. I was taken aback by his behavior and tried to speak up, but he dismissed me and continued to pull on the pin like a savage. I felt disrespected and disappointed by the way I was treated. It was not the kind of service I had expected from such a reputable jeweler. I decided to take my business elsewhere, as I didn't want to be treated like this again. It's a shame that such a beautiful store is marred by rude and unprofessional staff. I hope that management will address this issue and ensure that customers are treated with the respect and care that they deserve. I left Dipple's jewelers feeling extremely disappointed and frustrated with the treatment I received.

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Managed to find what I was looking for on the website which was fantastic and it arrived the next day via special delivery without problems. Excellent service and would recommend, thank you!

13 June 2023
Rated 1 out of 5 stars

I should have known

I should have known, If its too good to be true, it probably is!

Bought a heavily discounted watch in the Dipples sale. On receipr, watch not working correctly and looked like it had already been returned at least once. Dipples agreed a full refund. They really don't have a choice under the consumers act If you notify them within 14 days.
It's fine to restock returned items however, Dipples must ensure the product is perfect before selling as new again. Sales are a good way of selling imperfect products, no problem with that, but please don't sell them as new. I'm OK to give Dipples the benefit of doubt on this occasion. I hope they refund me promptly.

8 June 2023
Rated 5 out of 5 stars

Friendly service

Friendly service. Very helpful when contacted and prompt and precise postage and packing. Very well packaged too. Really nice watch. Great experience and i will shop here again.
Many thanks

21 May 2023
Rated 3 out of 5 stars

Item as described and arrived on time. But...

Item as described and arrived on time.
Communication from the seller was just the essential, but it's okay for me.
Just one thing, an expensive new watch should come with tags, am I right? I received mine with absolutely no tags. I wonder why...

17 May 2023

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