I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
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Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... See more
Company replied
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)! I recently contacted them for hosting of 3... See more
Company replied
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he call... See more
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Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.3
Excellent
777 reviews
No recent history of asking for reviews
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all good very perfect answer
15 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you had a great experience and that our team was able to provide you with the perfect answer to your query. Your kind feedback means a lot to us and motivates us to continue delivering the highest level of service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
I am very happy with Shree’s prompt and…
I am very happy with Shree’s prompt and professional service and the excellent support provided by the Digital Pacific support team. I would highly recommend Digital Pacific to others.
15 July 2026
Unprompted review
Reply from Digital Pacific
Hi Akbar,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great service!
Great service by Geneva C. Fast and to the point. Problem solved on the spot!
15 July 2026
Unprompted review
Reply from Digital Pacific
Hi Igor,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Outstanding Professional Support from Aswin
Hi Aswin,
I would like to express my sincere appreciation for your outstanding support throughout this process.
Thank you for your professionalism, patience, and prompt assistance in helping resolve the DNS and nameserver issues. Your clear guidance and quick action made what could have been a frustrating experience much smoother.
It's refreshing to work with someone who is knowledgeable, responsive, and genuinely committed to helping customers. Your excellent service reflects very positively on Digital Pacific.
Thank you once again, and please keep up the great work.
Kind regards,
Dr. Rudolf Wirawan
Founder, BIMA Nexus
Founder & CEO, Wirasoft Pty Ltd.
15 July 2026
Unprompted review
Reply from Digital Pacific
Hi Rudolf,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Excellent, fast & efficietn service
I dealt with both Nikita and Divya S today. They were both excellent. Fixed my problems immediately. I am very grateful.
15 July 2026
Unprompted review
Reply from Digital Pacific
Hi Kate,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Meghe called today because our payment…
Meghe called today because our payment somehow didn't go through. This saved our business from having our websites go down. Great customer service.
15 July 2026
Unprompted review
Reply from Digital Pacific
Hi Sean,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Response to issues withThey respond in a timely manner to…
They respond in a timely manner to questions on our vps server - offering advice, suggestions going forward and ability to undertake the process if asked
1 July 2026
Unprompted review
Reply from Digital Pacific
Hi Rod,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Reply from Digital Pacific
Hi Peter,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Shaee was able to provide you with helpful and courteous assistance. We'll be sure to share your kind words with Shaee, as recognition like yours is greatly appreciated by our team.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceed your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
I can recommend Digital Pacific
I have used Digital Pacific for webhosting for many years and the uptime has been excellent as has the support, although it hasn't been required that often. Prices have stayed reasonably consistent. All round a very good service!
14 July 2026
Unprompted review
Reply from Digital Pacific
Hi Peter,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you've trusted Digital Pacific for your web hosting needs over the years. It's wonderful to know that you've experienced excellent uptime, reliable support, and consistent pricing. Your recommendation means a great deal to us, and we're grateful for your continued trust and loyalty.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
good fast support
13 July 2026
Unprompted review
Reply from Digital Pacific
Hi Akshay,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen worked out a great solution for…
Fardeen worked out a great solution for us.
13 July 2026
Unprompted review
Reply from Digital Pacific
Hi Daniel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Amanda was exceptional
Amanda was exceptional. Always polite and willing to help. She goes the extra mile and I would recommend her to every client.
13 July 2026
Unprompted review
Reply from Digital Pacific
Hi Elisther,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
I had a great support experience
I had a great support experience. Prathamesh P responded promptly, quickly understood the issue, and worked efficiently to resolve it. The communication was clear throughout the process, and the problem was fixed in a timely manner. I really appreciate the excellent customer service. Thank you, Prathamesh P!
13 July 2026
Unprompted review
Reply from Digital Pacific
Hi Vince,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Geneva C
Geneva C. was so helpful and very quickly and efficiently assisted me with my issues. I am very grateful for the quick and thorough service I received as it saved me alot of time trying to work it out. Thank you
13 July 2026
Unprompted review
Reply from Digital Pacific
Hi Kristy,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Geneva was able to assist you quickly and efficiently with your concerns. It's wonderful to know that her thorough support helped resolve your issues and saved you valuable time. We'll be sure to share your kind words with Geneva as recognition for her excellent service and dedication.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Had issues with a new website fix in minutes!
Had issues with a new website DP person named Prerna fixed the issue in minutes...amazing support many thanks!
10 July 2026
Unprompted review
Reply from Digital Pacific
Hi John,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Prerna was able to resolve the issue with your new website within minutes. It's wonderful to know that you received prompt and amazing support, and we'll be sure to share your kind words with Prerna as recognition for a job well done.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Well managed professional services.
I've been with Digital Pacific since 2020 and I was with them before that too, so I'm a return customer. I have a dedicated server that runs a fairly busy site and I've had only minimal downtime since provisioning this server. This week I had some extra memory added. The cost was good and the scheduled downtime was good. They hit the times and dates they said they would and the whole thing was managed by an account manager Megha who was very good at keeping me updated.
Server feels honeymoon fresh again now, good for another 6 years. Thanks guys.
9 July 2026
Unprompted review
Reply from Digital Pacific
Hi Christian,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that you've continued to place your trust in Digital Pacific over the years and that your recent server memory upgrade was completed smoothly. It's especially rewarding to know that Megha kept you informed throughout the process and that the scheduled work was completed as promised. Your continued loyalty and confidence in our services mean a great deal to us.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need any further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen and help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Reply from Digital Pacific
Hi Peter,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Fardeen was able to provide you with helpful support. Your kind feedback is greatly appreciated, and we'll be sure to share your comments with Fardeen as recognition for delivering excellent customer service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
SORAYDA feedback
SORAYDA,was wonderful with their support and was great to hear a voice on the phone to help resolve an issue.
Thanks
10 July 2026
Unprompted review
Reply from Digital Pacific
Hi Daryl,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Shradha Very helpful on the Phone.
Shradha was introduced to me by the Chat bot. She was clear in her instructions and very helpful. I now have some follow-up work to do and will be back in touch with her when I have completed it.
10 July 2026
Unprompted review
Reply from Digital Pacific
Hi Barry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Poor customer service
Poor customer service, poor technical knowledge.
Digital Pacific was amazing until they were taken over a few years ago. I'm only still with them because it takes a long time to move all of my clients and their email. Do not recommend anymore.
9 July 2026
Unprompted review
Reply from Digital Pacific
Hello Matthew,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent experience has left you feeling disappointed, especially after having been a long-time customer of Digital Pacific. We understand how frustrating it is to experience customer service that falls short of your expectations and to feel that the technical support you received did not provide the level of expertise you needed. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
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