I made a complete mess of placing this order, in fact I didn't intend to place it at all. I explained to the company thinking I'd never get the money back but Queen at customer services told me what... See more
Company replied
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I have been very impressed by the quick response to all the dialog I have experienced with Queen , as I had a few issues involving my payment at the beginning , and then also finding the right window... See more
Company replied
Your reply happened in a reasonable time frame. I mean it was a weekend and I still received a prompt response within 24-48 hours. Tiffany responded in a very prompt and professional manner. I was... See more
Company replied
I AM VERY DELIGHTED FOR YOUR VERY KIND AND UNDERSTANDING HELP I APPRECIATE THIS VERY MUCH MORE THAN I CAN DESCRIBE THIS.. THAT YOU CANCELLED MY IMPULSIVE ORDER..3 JULY LAST FRIDAY AFTER TH... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a system which was unsuitable…
Purchased a system which was unsuitable for my needs. However it is finally been dealt with by their very pleasant lady Jesse who spent much time and effort in sorting out the issues. It has been a pleasure to find. Such a competent lady to deal with.
The company itself not so
They are very fortunate they have a good member of staff on their team my vote would be for her yo be the next C E O Thank You Jesse
18 August 2026
Unprompted review
Reply from Digistore24
Hi Jelly,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
We wish you a wonderful Wednesday!
How Quick the problem was taken care…
How Quick the problem was taken care of
16 August 2026
Unprompted review
Reply from Digistore24
Hi Tony,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
Reply from Digistore24
Hi Zipporah,
Thank you very much for your feedback and for giving us a 5-star rating.
We’re glad to hear that you’re so satisfied with the products offered on our platform as well as with our customer service.
We wish you a wonderful Monday!
Great Mission-Great Company
I’m brand new to Digistore24 and affiliate marketing. But I really need to make money so I figured I’d give it a try. So far everything has so smooth with not a single problem. They have great products to promote, their app/site is so easy to navigate and they provide EVERYTHING you need for VENDORS & AFFILIATES!!!
15 August 2026
Unprompted review
Reply from Digistore24
Hello,
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad to hear that you’re so satisfied with the products offered on our platform as well as with our customer service.
We wish you continued success in your business.
I was mistakenly charged for two…
I was mistakenly charged for two products that I wasn’t interested in however a extremely quick response was done and refunded straight away
Amazing customer service
16 August 2026
Unprompted review
Reply from Digistore24
Hello,
Thank you very much for your feedback and for giving us a 5-star rating.
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Monday!
Your reply was prompt and professional.
Your reply happened in a reasonable time frame. I mean it was a weekend and I still received a prompt response within 24-48 hours. Tiffany responded in a very prompt and professional manner. I was informed in the email what the next step in the process was and the probable duration. I was not only assured all action had been taken, but also advised if I had additional concerns to email and let her know. A very positive experience. Thank you for being kind Tiffany. ♥️
15 August 2026
Unprompted review
Reply from Digistore24
Hi Debra,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
We wish you a wonderful Monday!
Your response was done in a timely…
Your response was done in a timely manner.
15 August 2026
Unprompted review
Reply from Digistore24
Hi Twylah,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
Reply from Digistore24
Hi Connie,
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad to hear that you’re so satisfied with the products offered on our platform as well as with our customer service.
We wish you a wonderful Monday!
I'm a mature lady getting the desired Digistore24 Inc. Solution
I'm a mature lady, so I'm curious when I look at ads on Facebook. I saw a Digistore24 Ad for Mobile Profit and wanted to hear its entirety, but my wifi kept going in and out. The money part came through clearly, so separate transactions kept asking for money after each segment played, but I couldn't hear. Well, I assumed I could review all aspects later. Once I did, I realized that this 76-year-old lady could NOT do this.
I'm still trying to figure out all the features on my new Samsung cell. I spoke to PayPal first since they handled the charges for me and provided all the contact info for Digistore24 Inc.'s customer service. I emailed my dilemma to Digistore24 Inc. and requested a refund of all funds. Digistore24 Inc.'s customer service responded shortly with a solution, but I cannot comply with the instructions, and even a virtual coach would not help. Finally, Digistore24 Inc.'s service provided me with the option of a virtual coach or a full refund. I repeated my request for a full refund. In the morning, I checked my PayPal account and found my full refund for all 3 transactions. I was very pleased with Digistore24 Inc.'s customer service.
15 August 2026
Unprompted review
Reply from Digistore24
Hi E Marie,
Thank you very much for your positive feedback and the associated 5-star rating!
We are very pleased that we were able to impress you with the prompt processing of your cancellation.
We wish you a wonderful Monday!
Reply from Digistore24
Hi Brian,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
We wish you a wonderful Monday!
fast response.
15 August 2026
Unprompted review
Reply from Digistore24
Hi Rebecca,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
The support was friendly and positive!
The support was friendly and positive!! Lee Look
15 August 2026
Unprompted review
Reply from Digistore24
Hi Lee,
Thank you very much for your feedback and for giving us a 5-star rating.
It's awesome that we can delight you with our customer service.
We wish you a wonderful Monday!
Reply from Digistore24
Hi Jane,
Thank you very much for your feedback and for rating us 5 stars.
We’re very pleased that you are satisfied with our customer service and how we handled your request.
We wish you a wonderful Monday!
I ordered two pay once items online but…
I ordered two pay once items online but was there and then confronted with three invoices one of them was for a ongoing subscription of $67 a month. When I asked for immediate cancellation of this they did not get back to me in any positive way. I felt I had been the victim of fraud. They did refund all my payments 4 or 5 days later. However an ongoing subscription of 67 dollars was not made clear at the in the advert I responded to and I would advise anyone to be very careful with Facebook advertising.
13 August 2026
Unprompted review
Reply from Digistore24
Good day William,
Thank you for reaching out to us regarding your concern.
Upon reviewing your account, we can confirm that your request was promptly addressed by our support team, and the refunds were successfully processed within a few days.
Please note that the terms and conditions are clearly presented to you on the order form before completing a purchase. Additionally, an order only becomes active once it is confirmed by clicking the "Buy" button. Furthermore, you will always receive an order confirmation by email immediately after the purchase, in which the agreed payment plan is outlined once again.
If there is still a need for clarification, our support team is happy to assist you at any time at helpdesk@digistore24.com. Please also check your spam folder for emails from us.
Thank you, and have a pleasant day.
Reply from Digistore24
Hi Carolyn,
Thank you very much for the 5-star rating.
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
Have a wonderful Monday!
Quick reply and trying to resolve the…
Quick reply and trying to resolve the issue
14 August 2026
Unprompted review
Reply from Digistore24
Hi Tiffany,
Thank you very much for your positive feedback and the associated 5-star rating!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Monday!
Quick and courteous responses
14 August 2026
Unprompted review
Reply from Digistore24
Hi Patricia,
Thank you for your positive words and the great review!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
Have a wonderful Monday!
Prompt response in less than 1 hour
Prompt response in less than 1 hour. Cancelled product as requested. Easy to work with.
14 August 2026
Unprompted review
Reply from Digistore24
Hi Romeo,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful Monday!
A biblical site with charges
I followed this as it was religious but I didn’t know there was a charge
It was a strange link
Now I’m happy to get my transactions returned
Most helpful and satisfied
A trusted site
14 August 2026
Unprompted review
Reply from Digistore24
Hi Sarah,
Thank you very much for your positive feedback and wonderful review.
We are pleased to read that you are so satisfied with how we handled your request.
We wish you a wonderful Monday!
I was delighted to hear that the second…
I was delighted to hear that the second order (that I didn't order) could be cancelled immediately. Showing a responsible attitude to their customers.
14 August 2026
Unprompted review
Reply from Digistore24
Hi Kathleen
Thank you very much for the great review!
We’re glad to hear that you’re so happy with our customer service.
We wish you a wonderful Monday!
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