I got the best price from Digidirect for my Canon R10 camera with 18-150mm lens. Delivery was fast. The online chat could be improved in terms of product knowledge. I was told that the camera didn't... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No stock but receptive and communicative. Yeah it sucks they didnt have stock of what i needed, i also didnt check my time frames very well, so im not pinning it on them. Support staff were re... See more
Company replied
Excellent range and price. Very quick online response from Digidirect. let down a bit by the use of Australia Post express post as the provider for a paid add-on - their information is confusing and l... See more
Company replied
I ordered a camera bag and didn't receive a confirmation email. I contacted customer support and asked to chat with a team member. Thomas was able to find my order and confirm that it was soon to be p... See more
Company replied
Company details
Written by the company
Your leading digital camera experts! digiDirect prides itself on price, range and service, covering a wide range of digital imaging needs.
Contact info
34 Cosgrove Rd, 2136, South Strathfield, Australia
- 61287326400
- sales@digidirect.com.au
- www.digidirect.com.au
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have made several calls to digiDirect…
I have made several calls to digiDirect over the past few days as I purchased a camera and I needed accessories. Their customer service is excellent from assisting me with delivery - I purchased my camera and it arrived from Sydney to Brisbane the next day to assisting me with product availability on stock I was interested in purchasing. I have spoken to various customer service agents and every one of them has been professional without any dramas. I have been very impressed and hence I have taken the time to write my thoughts because DigiDirect are worth it. Thankyou
18 June 2026
Unprompted review
Reply from digiDirect
Hi Robyn,
Thank you so much for your review!
We are so happy to hear that our customer service team was able to assist you. We pride ourselves on our professionalism and quality of service.
If you ever need anything, please feel free to call again!
- Jess
Great service
Great service. Extremely helpful sales guy. Made the experience of buying a new camera that much better. Also gave me sound and thoughtful advice re the most appropriate SD card
19 June 2026
Unprompted review
Reply from digiDirect
Hi Chris,
Thank you for the amazing review!
We are so happy to hear that our sales team was able to provide such a positive experience for you. Our team is dedicated to making sure our customers get the best quality service and advice.
Feel free to stop by any time!
- Jess
Efficient
Great range of products and they were very quick to process by order and have it posted out for delivery.
19 June 2026
Unprompted review
Reply from digiDirect
Hi Ste,
Thank you for your great review!
We are so happy to hear that your process was quick and easy!
We hope to see you again soon!
- Jess
Great product super fast delivery
17 June 2026
Unprompted review
Reply from digiDirect
Hi Kane,
Thank you so much for your review!
We are happy to hear you got your order quickly.
If you need anything else, please feel free to reach out!
- Jess
I ordered a Fujifilm XC 16-50mm OIS…
I ordered a Fujifilm XC 16-50mm OIS f/3.5-5.6 lens (No Box version). The order was processed quickly, and shipping was fast, which I appreciated.
However, I was a little disappointed with the packaging. The lens arrived in a cardboard parcel with minimal cushioning and protection. I'm not sure why it wasn't placed in a small box with some bubble wrap for extra protection. Thankfully, the lens arrived without any damage.
Another thing worth mentioning is that the product photos showed a black lens, but the lens I received was silver. It would be great if this was clearly stated in the listing before purchase to avoid any confusion.
Overall, the item arrived safely and the service was fast, but there is definitely room for improvement in the packaging and product description.
22 June 2026
Unprompted review
Reply from digiDirect
Hi Ray,
Thank you so much for your feedback.
We are sorry to hear about how the item was received. We are working with our warehouse team to improve our shipping processes to ensure minimal damage to products, especially in the case of items without boxes.
You mentioned that there was a discrepancy with the item you received and what was listed on the website. If you are able to contact us at customersupport@digidirect.com.au our team would be happy to investigate this for you.
- Jess
Nikon Binoculars were well priced and…
Nikon Binoculars were well priced and they were delivered quickly
12 June 2026
Unprompted review
Reply from digiDirect
Hi Steve,
We are happy to hear you received your binoculars in a timely manner and got a great price.
We hope to see you again soon!
- Jess
absolutely disgraceful experience
absolutely disgraceful experience, This place is a middleman for retailers and wholesalers, they take your money and then keep it for weeks without releasing the items. this is twice this has happened to my orders, and will be reporting them to the ACCC. should not be allowed to operate.
18 June 2026
Unprompted review
Reply from digiDirect
Thank you for taking the time to leave your review. Unfortunatly we have not had any communication back from you when we requested more information so we could look into your inquiry. If you do need any assistance regarding this order, please do not hesitate to reach out to us via customersupport@digidirect.com.au, and we can assist you further.
-James
Pleasant and helpful salesperson
Pleasant and helpful salesperson. Provided all the answers to my questions about the product. Walked in with a query and walked out happy with a good deal on the in-stock product. That's the way to a pleasant purchase.
8 June 2026
Unprompted review
Reply from digiDirect
Hi Maurice,
Thank you so much for the review!
We are so happy to hear you were able to get all your questions answered and walked away confident in your purchase.
Please stop by again soon!
- Jess
Customer communications was amazing
Customer communications was amazing! really helpfull and quickly to fix my problem.
12 June 2026
Unprompted review
Reply from digiDirect
Hi Ingrid,
Thank you so much for your review!
We are so happy to hear that we were able to fix your problem.
If you ever need anything in the future, please let us know.
- Jess
digiDirect usually have the best…
digiDirect usually have the best prices. Queries are answered quickly and shipping is fast.
10 June 2026
Unprompted review
Reply from digiDirect
Hi Sean,
Thank you for your review!
We try our best to offer quality gear at competitive prices. We are happy to hear we have been able to assist you and ship your order in a speedy manner.
- Jess
Amazing to see young staff members…
Amazing to see young staff members enthusiastic, helpful and genuinely interested in their job and helping customers. Quite rare in Melbourne these days, to receive such good customer service, so it was shocking in the first instance. Darcy was great.
9 May 2026
Unprompted review
Reply from digiDirect
Hi Peter,
Thank you so much for your amazing review!
Our team consists of talented photographers and tech experts who genuinely love talking about the products they sell. We believe that the best advice is always going to be from people who live and breathe these products.
We are so happy to hear that Darcy was able to assist you in-store and we hope to see you again soon!
- Jess
Good communication
As Said Good communication. They let me know when stock was in of the printer I wanted.
29 May 2026
Unprompted review
Reply from digiDirect
Hi Mike,
Thank you so much for your review!
We try our best to communicate our stock levels to our customers so that you can feel secure in your purchase.
We hope to see you again soon!
- Jess
Solve problem quickly
Reymrks helps me a lot. I just broke my lens, and I am in a hurry to collect the items. Reymark helps me contacting different staff and finally solve my problem quickly.
10 June 2026
Unprompted review
Reply from digiDirect
Hi Bob,
Thank you so much for your review!
We are so happy that Reymark was able to assist you with your broken lens issue and get you in contact with the right people. Our team is dedicated to solving problems for our customers as best we can so you can feel reassured.
- Jess
False advertising which led me to buy…
False advertising which led me to buy supporting accessories
8 June 2026
Unprompted review
I love DigiDirect Sydney
I love DigiDirect Sydney. I have made many purchases over the years, from big things like cameras to odd small items like SD cards etc. Maz is always a pleasure to deal with. Cheers.
2 June 2026
Unprompted review
Reply from digiDirect
Hi Lindsay,
We are so happy to hear that Maz has been able to provide such a high quality of service for you over the years.
We greatly appreciate your loyalty and hope that we can continue to go above and beyond for you when you visit us either in-store or online!
- Jess
False advertising on sale price
After looking at phones for months, I ordered a phone online during EOFY sales. The listed sale price was good. The order went through fine, received the invoice. Disregarded other sales and bought a screen protector/case for the phone. After the weekend I received an email saying the price was an error and a refund was made. Error? Sounds like false advertising to me! When I called I was told it was a system error. I will never do business with them again. Now I missed other sales and have to figure out what to do with this case and screen protector for a phone I can no longer afford.
9 June 2026
Unprompted review
Reply from digiDirect
Hi Krista.
Thank you for taking the time to leave your review, and I do apologise for the experience that you have had with this order. Unfortunatly, there was a glitch on the website that did affect the pricing of this product. As soon as we were made aware of this glitch, we removed the item from our website and provided full refunds to our customers due to this glitch. If you would like any further information on this you can view our T&Cs on our website, or if you have any questions, please feel free to contact us at customersupport@digidirect.com.au
-James
good communication through the phone to…
good communication through the phone to resolve my issue of out of stock, quick waiting time
8 June 2026
Unprompted review
Reply from digiDirect
Hi Ken,
Thank you for your review!
Our team understands that stock issues can be frustrating, which is why we do our best to provide as much information as possible to our customers when they have questions.
If you ever need anything, please feel free to reach out again!
- Jess
Great to deal with.
Easy ordering, great price. Would definitely buy again. Delivery was speedy.
28 May 2026
Unprompted review
Reply from digiDirect
Hi Phil,
Thank you so much for your positive review!
We are happy to hear that you were able to get a great price and a speedy delivery.
Feel free to stop by again soon!
- Jess
Sigma EF 70 to 200 F2.8
I have been looking for an affordable 70 to 200 f2.8 to use for capturing event photography. I saw the sigma EF lens, and I am really happy with the description the quality of this lens, the warranty to give me piece of mind and how well the lese was and speed of delivery. Will defiantly use Digi direct in the future.
29 May 2026
Unprompted review
Reply from digiDirect
Hi Corey,
Thank you for shopping with us and for leaving a wonderful review!
We always want to offer the best prices on the highest quality gear for our customers. We take great pride in our level of service and always want to give our customers the peace of mind they are looking for.
We hope to see you again soon!
- Jess
Sale completed
21 May 2026
Unprompted review
Reply from digiDirect
Hi Alex,
Thank you for shopping with us! We are happy to hear you had a good experience.
- Jess
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