DID Electrical Reviews 

50,321
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, knowledgeable, and always willing to offer practical advice during store visits. Consumers state that the wide selection of available products works perfectly and meets their everyday needs efficiently. However, some customers also noted issues regarding delivery delays and a lack of communication from customer support teams. A few reviewers experienced late arrivals and felt that getting updates about their orders was difficult when contacting stores. Some people also mentioned encountering unhelpful responses when trying to resolve delivery scheduling problems with their appliances.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Product

Reviewers mention positive feedback about product quality and performance. Consumers consistently highlight... See more

Service

Users describe positive interactions with service, highlighting prompt and friendly assistance from staff... See more

Customer service

Customers consistently note positive experiences with customer service, praising attentive, friendly, and... See more

Delivery service

Consumers find delivery_service to be ambiguous. Many reviewers report swift delivery, praising helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Joesph at DID Electrical in Limerick. He went out of his way to help me purchase a milk frother that suited my needs, and I'm delighted with it. It's easy to use, works perfectl... See more

Company replied

Rated 5 out of 5 stars

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more

Company replied

Rated 5 out of 5 stars

Ordered oven and hob and selected day. Website automatically gave me a different day which was 5 days later. I rang the clonmel store and spoke to Billy who immediately accommodated me by changing... See more

Company replied

Rated 5 out of 5 stars

Lovely company to purchase electrical items from. Delighted that it was so nearby in Killarney, we didn't have to travel over to Tralee. Great choice of items, found exactly what we wanted at a compet... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,321)

11,374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eoin was great and really helpful from…

Eoin was great and really helpful from the Limerick store.

8 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Colm and sam were very helpful and…

Colm and sam were very helpful and colm had great knowledge on cooker goods would recommend!

8 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Ziaul and Oisin were amazing

Ziaul and Oisin were brilliant in helping me with my purchase of an iPhone and help in setting it up. 5 stars for the lads in Killarney!

1 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

5 stars service provided by Conor in…

5 stars service provided by Conor in Limerick store, all perfect, thanks

7 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I had to contact the store to check…

I had to contact the store to check about a delivery that was due, the girl in dealt with was extremely helpful and friendly.
Chris the delivery guy was excellent and very friendly.

7 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I needed a no-frills microwave for a…

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emma who was extremely helpful, both in the transaction and pointing out parking areas and helping with moving the box to my car. Payment went smoothly and everyone I met in the Clearwater store was helpful, pleasant and knowledgeable. Five stars.

5 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Caitlin at DiD tallaght was great today…

Caitlin at DiD tallaght was great today i order my stuff to another DiD and she get it sent to the store in tallaght for me witch was a great help cant thank her amuff
Thanks again
Bernard

5 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Was in DiD limerick one childers road…

Was in DiD limerick one childers road yesterday was me with a lovely girl her name was aoife she was so helpful went through everything with me it was so nice will be looking for her again if I need anything else

7 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Buying our hob on line was straight…

Buying our hob on line was straight forward also opted for installation. The installer was very good, took out the old hob and fitted the new one with no mess. Very pleasant fellow and done a great job. Also took the old hob and all the packaging away with him.

6 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Went looking for good noise cancelling…

Went looking for good noise cancelling headphones for a trip. Nikola in Killarney listened to the type of trip I was going on and he picked the right pair for me so very happy.

4 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Caitlin was friendly & efficient

Caitlin was friendly & efficient. Good at her job.

7 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Positive experience from beginning to end

Excellent range, knowledgeable and friendly staff

28 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 2 out of 5 stars

Order now for collection today was a…

Order now for collection today was a total lie. And when my order was ready it was the wrong colour. Pointless service

30 July 2026
DID Electrical logo

Reply from DID Electrical

Hi Matt,

We truly regret the issues with your collection time and the incorrect item color. We are reviewing our processes to prevent such occurrences.

Thanks
DID Electrical

Rated 5 out of 5 stars

Great experience overall

Bought a Tefal Air fryer from the Bray store. Owen was very helpful, I would 100% recommend buying electronic goods from him and the team, thanks again!

5 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great customer service we were served…

Great customer service we were served by Mandy she is very polite and nice person!

7 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery

6 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Colm was very friendly and informative

Colm was very friendly and informative. Was able to give me the exact appliance I wanted. Very efficient easy process with the added bonus of €5 delivery and half price installation at the moment.

7 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great price on a new fridge

Great price on a new fridge, and fast delivery. Also took away the old fridge.

4 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Caitlin has a great customer service

Caitlin has a great customer service. Service was smooth with no issue.
Thank you

7 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Good deal not lost in translation

Having checked online for good deal for fridge/freezer we settled one one and followed up in store to check. Denys in turners cross went to all ends to satisfy our needs pointed out the value to get a bigger model both price and capacity. He apologised for his pronunciation of our address as he is only in the country a short while but he was well able to sell his products regardless and an asset to D.I.D. Well done Denys.
G&E Walsh

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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