I had to purchase a number of items and went to DID, Lucan. Purchasing new items can get overwhelming with measurements etc but Daniel was outstanding and made the whole process so easy. He was so pa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently purchased a microwave in DID. Sam was very helpful and friendly in serving me. Appreciate his advice. We always shop at DID for our electrical devices as we have always found that have exce... See more
Company replied
Went to did Killarney, they had lovely selections of products, a kind gentleman name Ziaul helped me purchase my new iPhone, dvd player, and my new electric toothbrush brush, very kind and knows every... See more
Company replied
Visited the Swords branch 2 wks ago and had a thoroughly enjoyable experience. I was looking for a kettle and toaster and found the staff very helpful, kind and knowledgeable. I'm so glad I decided t... See more
Company replied
Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
50K reviews
Asks customers to review
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Linda
I dealt with Linda, who was very helpful and helped organize a delivery time that worked for me, as I was worried it would arrive when I was not home
10 July 2026
Unprompted review
Very helpful staff and great customer…
Very helpful staff and great customer service.
10 July 2026
Unprompted review
Absolutely so easy to deal with and…
Absolutely so easy to deal with and wonderful staff in wexford
10 July 2026
Unprompted review
Dealt with Owen in Bray who was very…
Dealt with Owen in Bray who was very friendly & helpful with the purchase.
I usually deal with Ronan there who is also fantastic to deal with.
I look forward to hearing about my win with the TV in the monthly draw!!!!!
29 June 2026
Unprompted review
Ronan was very helpful and…
Ronan was very helpful and knowledgeable re items I wanted to buy … he also printed out dimensions for the item so I could get a cut out done …. The same with slow cooker as I wanted a sear and cook and he sourced it for me …. Great service
9 July 2026
Unprompted review
Fast service
Fast service, no waiting
Very helpful assistant
Competitive pricing
Screen saver fitted by Eoin who was very kind and helpful
10 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Caitlin sales advisor tallaght store
Caitlin was very helpful polite even helped with googling what type of battery need for the product I was buying as I was unsure when I got ot the till
10 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very friendly and helpful staff .
Very friendly and helpful staff .. I was in And out of the store in less than 10 mins with the help of Ahmad I bought a fridge and arranged delivery.. I buy all my electrical appliances from this store and highly recommend
8 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Mandy in DID Tullamore was extremely…
Mandy in DID Tullamore was extremely helpful. I would highly recommend. Great customer service.
7 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Great staff in the Drogheda Store
Great staff in the Drogheda Store. Thomas the manager is top man. Excellent service.
Thank you.
8 July 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Fantastic installation
I purchased a washing machine from DID online. Alec and Johnny came today to deliver and install my new washing machine. The two men installed the washing machine and took away my old for me. They were also so kind in answering my children’s fifty million questions and allowing them to see what was going on. Thanks Alec and Johnny.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
I was soo satisfied with Geoff’s…
I was soo satisfied with Geoff’s customer care. He is soo helpful and friendly. It’s great to meet such person at the shop. He makes things easy
7 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Ahmad Tallaght Branch
I went in to the Tallaght Branch today to buy a Samsung Tablet, I was greeted warmly by Ahmad who dealt with us as soon as we arrived. We asked did they have the tablet in stock and he got the tablet within seconds. He offered us a great deal on a gel screen protector but we kindly declined as we have a case and protector already. Fast and efficient service. Thanks Ahmad!
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very good customer service
Very good customer service. Ahmad was very helpful
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Extremely disappointing experience
Following my previous complaint detailing the numerous issues I experienced with my order, I am extremely disappointed that I am still having to chase the €100 voucher that your company agreed to provide.
After everything that occurred with my order from missed deliveries, receiving damaged ex-display appliances, repeated delivery failures, poor communication, and the constant need for me to follow up I would have expected this matter to have been resolved promptly. Instead, I have once again been met with silence.
The lack of communication throughout this entire experience has been unacceptable. Having spent thousands of euro furnishing my new home, I expected a level of customer service that reflected the value of my purchase. Unfortunately, that has not been the case.
At this stage, I am not asking for anything beyond what was promised to me. I simply expect your company to honour its commitment and issue the outstanding €100 voucher without any further delays.
I would appreciate a response confirming when the voucher will be issued. I should not have to continue chasing your company over a matter that should have been resolved weeks ago.
1 June 2026
Unprompted review
Amazing service
I had a great experience purchasing my Eufy X10 Pro Omni thanks to the excellent service I received. Conor was knowledgeable, patient, and took the time to explain all the features and answer my questions without any pressure. He helped me choose the right model for my needs and made the whole buying process smooth and enjoyable. I’m very happy with both the product and the outstanding customer service. Highly recommended!
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Great experience in the Finglas store
Great experience in the Finglas store, got everything I needed with the help of a very helpful staff member.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
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