DID Electrical Reviews 

50,658
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 11,432 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff for being exceptionally helpful, knowledgeable, and polite during their visits to physical branches. Consumers note that the products they buy, ranging from household appliances to electronics, work reliably and meet their expectations. Buyers frequently emphasize how smooth, easy, and pleasant the overall purchase process is when dealing with the friendly store team. However, some people mentioned experiencing frustrating delivery delays and communication issues regarding their online orders. A few customers also noted receiving damaged packaging on shipped items and facing unexpected obstacles with store refund policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Users describe positive interactions with product, noting that items work as advertised and provide great... See more

Service

Customers had positive experiences with service, frequently praising the professional and helpful staff... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff who take their time to listen... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some praising fast dispatch, prompt arrival times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tullamore DiD Electrical , we needed to replace our existing Electric Cooker. We have Dealt with a Lady called Mandy in sales before for other Purchases down the years. As per usual a brilliant... See more

Company replied

Rated 5 out of 5 stars

First time using DID for delivery. We'd shopped around for a particular Hotpoint Dishwasher. DID were the best price, cheapest and fastest delivery and best priced installation cost, so we gave them a... See more

Company replied

Rated 5 out of 5 stars

I bought a new Ninja coffee machine from DID in Limerick. I returned to DID as I was very impressed with the service I had received when I purchased a hoover and dehumidifier earlier this year. Once... See more

Company replied

Rated 5 out of 5 stars

SVisited the Tullamore store on Wed 26th to "only" look at hoovers, was immediately greeted by Mandy who was so helpful and gave great advice on the pros and cons on various brands available. Within 1... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.7

All reviews

(50,658)

10,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value, on time delivery and installation

First time using DID for delivery. We'd shopped around for a particular Hotpoint Dishwasher. DID were the best price, cheapest and fastest delivery and best priced installation cost, so we gave them a try. Arrived a few days after ordering and within agreed delivery window. Good communication throughout and no problems taking away our old appliance. 5-star service and happy to recommend.

31 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Like always the service was great 👍

Like always the service was great 👍
Recommend

5 September 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I was greeted with a warm hello and was…

I was greeted with a warm hello and was in and out within a couple of minutes with exactly what I needed. Very smooth experience and would encourage me to use DID Newbridge first for any future needs for electronics. Thank you!

6 September 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Our salesman reinard made the…

Our salesman reinard made the experience he was so helpful. He answered all of our questions went out of his way to pick out the best watch suitable for us. He also help us with a laptop. Would definitely be going back to purchase of him :)

6 September 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent prices and excellent service…

Excellent prices and excellent service in Wexford store

6 September 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 3 out of 5 stars

I liked how quickly the DID staff…

I liked how quickly the DID staff delivered my product, although the original delivery date was Thursday,
I got my laptop on a Monday. I appreciate the effort and the efficiency of the service and staff.
I’ve also ordered from earplugs in the past, and they never failed me.
Thank you!

30 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

We're so glad to hear about your positive experience with our delivery speed and the efficiency of our team. It's wonderful to know that our service has consistently met your expectations, and we truly appreciate you acknowledging our efforts. Thank you for your continued support!

Thanks
DID Electrical

Rated 5 out of 5 stars

Brendan was extremely helpful

Brendan was extremely helpful. He made our experience positive and enjoyable.

6 September 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Always like the staff here, very friendly.

4 September 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Nice clean bright store

Nice clean bright store. Helpful staff

6 September 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

We had such a great experience at did…

We had such a great experience at did store in Swords, Airside, today thanks to Paul. He was absolutely fantastic - extremely knowledgeable, attentive and genuinely focused on finding the right products for us.
He took his time, listened to what we needed and gave us great options without ever making us feel pressured. His product knowledge and customer service were outstanding.
We honestly don’t often come across someone as good at their job as Paul. He is a real credit to your company and definitely deserves a bonus! 😊
We’ll be coming back to your store for sure, and Paul is a big reason why. What a fantastic team member!
Marija & Marko P.

5 September 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Found exactly what I wanted

Good website with up to date information. Good service in shop. Knowledgeable sales staff.

5 September 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Terrible customer experience

Terrible service with zero accountability. I ordered an item with same day click and collect. Rang the store when I received no notification after a few hours. Was told the item was there and to come in and collect it. Arrived at the store and was told it wasn’t there. I asked if they could deliver it and for them to cover the delivery costs. They agreed and was told it would be delivered on Tuesday. I ordered on Saturday. Received an email on Monday saying the item would be delivered on Tuesday. Nothing arrived. Rang on Wednesday to find out when it would be delivered. The turners cross store were unhelpful and kept me on hold for 17 mins. Had to ring back. Was told I needed to call customer service. They were useless and told me they would ring the store to sort it out and would ring me back. I never received a call back. 7 more times I had to call with no one willing or able to help. Finally got someone who said it would be delivered on Sat. Rang Sat morning just to ensure it was being delivered and of course it would not be delivered on Sat. Still no item with no idea if or when it will arrive. I would avoid placing orders with this company as they have no ability to resolve an issue when it arises. If they can’t get a simple delivery right then I would hate to have a problem with an item as they would never help.

4 September 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

We sincerely apologise for the experience you've had with your recent order and the numerous issues with its delivery. We understand your disappointment and regret that we failed to provide the service you expected. We are actively looking into this matter to understand where our process broke down and prevent similar situations in the future.

Thanks
DID Electrical

Rated 3 out of 5 stars

Purchased an American fridge freezer on…

Purchased an American fridge freezer on 02/09/26, online, the item has not been delivered yet so I can not comment on it

4 September 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

We appreciate you letting us know your fridge freezer hasn't arrived yet. We understand your anticipation and are here to help.

Thanks
DID Electrical

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