DID Electrical Reviews 

49,842
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,933 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond to assist with product selection and provide detailed information. Many people highlight the excellent overall service, noting a smooth and easy process from purchase to installation. Reviewers are also very satisfied with the quality and selection of products available, finding them to be good value and meeting their needs effectively. However, some customers also noted significant issues with delivery services. People experienced considerable delays, with items arriving much later than promised or not at all, sometimes after a long wait. There were also complaints about poor communication regarding delivery status, stock availability, and a lack of updates, leading to frustration and wasted time for some reviewers.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, friendliness, and knowledge.... See more

Product

Customers had positive experiences with product, often praising the quality and functionality of items like a... See more

Service

People report positive experiences with service, often highlighting great value, fast delivery, and efficient... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and prompt... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team member Caitlin in Tallaght DID Electrical store was a great help. We have a small baby and had been looking all over Dublin for any sort of fans and she was able to assist us in click and collect... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery. I ordered a Meaco portable fan air circulator online & it was delivered by courier 2 days later. Very good product so far & extremely quiet. Brilliant to have in this hot weath... See more

Company replied

Rated 5 out of 5 stars

The member of staff that served us was very helpful and professional. His name was John. We bought several electrical appliances in DID through the years, and quite often going into the store we could... See more

Company replied

Rated 5 out of 5 stars

Oengus in Wexford was super helpful today, I needed a new microwave but am short on space and Oengus took the time to talk me through the capabilities of the smaller microwaves. The information he pro... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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Asks customers to review

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4.8

All reviews

(49,842)

12,322 reviews in the last 12 months

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Rated 5 out of 5 stars

DID store Mullingar

I visited DID store in Mullingar to purchase a new fridge recently. Michelle was so helpful and answered my questions easily. My questions were around size and functionality of the fridge, as well as guarantee terms. Michelle was friendly and helpful throughout the transaction. She took my order and arranged delivery at a time that suited me. The delivery was then made promptly and efficiently as I expected from DID. I received a text informing me of the three hour delivery window and a subsequent call when they were 40 minutes from my home. Delivery was smooth and all staff were professional at all times. I now have a great new Hoover brand fridge freezer for less than €500 inclusive of delivery charge. I am delighted with my purchase. The driver took my old fridge for recycling also. I am buying a new washing machine soon and will definitely purchase from DID Mullingar store. Great customer service, dependable, and good value for money. I highly recommend.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Update

Update, I received delivery of my washing machine today, and the delivery man ,Martin was so kind ,professional. He installed washing machine quickly and perfectly, making sure everything was working properly before he left.
I'm very happy with the excellent service.
Many thanks.

17 July 2026
Unprompted review
Rated 5 out of 5 stars
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Daniel was extremely helpful and nice

Daniel was extremely helpful and nice, Helped me massively and explained everything very well and explained my options. Over all a very pleasant experience
Order SO26-1295843

4 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very enjoyable purchase experience. Highly recommend.

Went in yesterday & chatted to Marcus and another lovely gentleman (didn’t get his name). Told them what I wanted & they advised & guided. But we’re not pushy. Told them I’d think about it overnight, which they were totally fine with, and that I’d do my own research & be back. Went back in today with my own research done. Spoke again to Marcus and another lovely female staff member & made my purchase. They were so helpful and nice. I would definitely trust them. And definitely go back. Top rated service. Great store.

16 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I ordered online it was handy enough to…

I ordered online it was handy enough to do. Got item delivered
Efficient service.

15 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Alex in clonmel branch really helpful…

Alex in clonmel branch really helpful and friendly

16 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Andrew dealt with me on the phone…

Andrew dealt with me on the phone today..an outstanding, professional and courteous salesperson, who went over and above to help me with my query. DID should be proud to have such a diligent member of staff. Thank you Andrew for your help

16 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I was doing a quick shopping and…

I was doing a quick shopping and salesman Dave done good job 😁 . Quick , nice , no hassle deal 👌

12 June 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Marty was excellent

Marty was excellent. He was interested, very knowledgeable and helpful. Organised delivery very efficiently.

16 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

DID Review

The staff that helped me today was called Caitlin in Tallaght she was very friendly and helped me when I was was trying to purchase a refrigerator.
Unfortunately the physical item was not in store so she gave me directions on where to pick up the appliance.
Overall a very good service as I have been a loyal customer for years!

16 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Helpful knowledgable staff

Bought a tapo doorbell camera got great advice from Conor, very knowledgeable and helpful

15 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very good service

Very good service
The salesman was extremely helpful.
His name is Reinard
I changed my mind on what I was buying after he had put it into the computer but he said it was no problem and redone my order again
He also explained delivery very well
Also the delivery team were excellent as well

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful

16 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Terrible online service experience

Ordered online, Waited for a response, nothing. Rang 3 times call disconnected after three rings with automated message to call back. Emailed and finally confirmed, the item was out of stock and they had no idea when it would be back in stock. Offered refund within 3-4 days, no apology, no offer of a voucher, discount off next purchase……. I suggested they should. Didn’t get a response.

3 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Jeff,

We sincerely apologise for the frustrating experience you had with your recent online order. We are actively reviewing our processes to prevent similar situations and improve our customer service.

Thanks
DID Electrical

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