Team member Caitlin in Tallaght DID Electrical store was a great help. We have a small baby and had been looking all over Dublin for any sort of fans and she was able to assist us in click and collect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
Written by the company
Our price promise
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited DID store in Mullingar to purchase a new fridge recently. Michelle was so helpful and answered my questions easily. My questions were around size and functionality of the fridge, as well as guarantee terms. Michelle was friendly and helpful throughout the transaction. She took my order and arranged delivery at a time that suited me. The delivery was then made promptly and efficiently as I expected from DID. I received a text informing me of the three hour delivery window and a subsequent call when they were 40 minutes from my home. Delivery was smooth and all staff were professional at all times. I now have a great new Hoover brand fridge freezer for less than €500 inclusive of delivery charge. I am delighted with my purchase. The driver took my old fridge for recycling also. I am buying a new washing machine soon and will definitely purchase from DID Mullingar store. Great customer service, dependable, and good value for money. I highly recommend.
Daniel was great helping today looking for steam mops
Professional service, well informed, great advise and very helpful staff in particular Tony
Update, I received delivery of my washing machine today, and the delivery man ,Martin was so kind ,professional. He installed washing machine quickly and perfectly, making sure everything was working properly before he left.
I'm very happy with the excellent service.
Many thanks.
Very efficient & helpful staff, looking for electric pump, didn't have in store ordered in from Swords.Very quick & easy
Nice and very good comuncation, perfect costumer service. Good help from Ziaul
Daniel was extremely helpful and nice, Helped me massively and explained everything very well and explained my options. Over all a very pleasant experience
Order SO26-1295843

Reply from DID Electrical
Went in yesterday & chatted to Marcus and another lovely gentleman (didn’t get his name). Told them what I wanted & they advised & guided. But we’re not pushy. Told them I’d think about it overnight, which they were totally fine with, and that I’d do my own research & be back. Went back in today with my own research done. Spoke again to Marcus and another lovely female staff member & made my purchase. They were so helpful and nice. I would definitely trust them. And definitely go back. Top rated service. Great store.

Reply from DID Electrical
I ordered online it was handy enough to do. Got item delivered
Efficient service.

Reply from DID Electrical
Alex in clonmel branch really helpful and friendly

Reply from DID Electrical
Andrew dealt with me on the phone today..an outstanding, professional and courteous salesperson, who went over and above to help me with my query. DID should be proud to have such a diligent member of staff. Thank you Andrew for your help

Reply from DID Electrical
I was doing a quick shopping and salesman Dave done good job 😁 . Quick , nice , no hassle deal 👌

Reply from DID Electrical
Marty was excellent. He was interested, very knowledgeable and helpful. Organised delivery very efficiently.

Reply from DID Electrical
The staff that helped me today was called Caitlin in Tallaght she was very friendly and helped me when I was was trying to purchase a refrigerator.
Unfortunately the physical item was not in store so she gave me directions on where to pick up the appliance.
Overall a very good service as I have been a loyal customer for years!

Reply from DID Electrical
Bought a tapo doorbell camera got great advice from Conor, very knowledgeable and helpful

Reply from DID Electrical
Very good service
The salesman was extremely helpful.
His name is Reinard
I changed my mind on what I was buying after he had put it into the computer but he said it was no problem and redone my order again
He also explained delivery very well
Also the delivery team were excellent as well

Reply from DID Electrical

Reply from DID Electrical
Ordered online, Waited for a response, nothing. Rang 3 times call disconnected after three rings with automated message to call back. Emailed and finally confirmed, the item was out of stock and they had no idea when it would be back in stock. Offered refund within 3-4 days, no apology, no offer of a voucher, discount off next purchase……. I suggested they should. Didn’t get a response.

Reply from DID Electrical
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.