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DID Electrical Reviews 

50,575
•
TrustScore 4.5 out of 5

4.7

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 11,885 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff members for being exceptionally helpful, highly knowledgeable, and polite when guiding them through various purchases. Consumers consistently note the very efficient service, smooth transactions, and quick dispatch of quality home appliances, electronics, and other household goods. However, some customers also noted frustrating delivery delays, with individuals waiting significantly longer than expected for their bulky scheduled items to arrive safely. A few people additionally mentioned difficulties getting through to the helpline, experiencing poor communication, or failing to receive promised callbacks when addressing problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as new combi ovens and... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff who make... See more

Customer service

People report positive experiences with customer service, praising staff members for being extremely polite,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While many reviewers praise fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more

Company replied

Rated 5 out of 5 stars

Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more

Company replied

Rated 5 out of 5 stars

My experience with DID shop is very positive. Everything went great. Start with order, continuing with fast dispatch and delivery. Last but not least, I got my order perfectly packed and for the best... See more

Company replied

Rated 5 out of 5 stars

I rarely go to actual shop to purchase anything, with everything being online 🫣, but we were in a need of new microwave, and I was near by this time. I was in and out of shop within 15min, staff was... See more

Company replied

Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.7

All reviews

(50,575)

11,636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

I went in looking for help and advise and Brendan in Tullamore store went above and beyond. He took the time to explain all the cooker options to me and help me find something that suited my need. I was very greatful for his help.

30 August 2026
Unprompted review
Rated 2 out of 5 stars

I ordered click and collect online

I ordered click and collect online. I never received any email to state items were ready. I had to call and check. Staff member on the phone and in the collection centre wasnt the friendliest at all. I wouldn't be in a rush to spend so much money there again.

29 August 2026
Rated 5 out of 5 stars

Excellent Customer Service from Paul

Here’s a warm, positive review you can post:

⭐⭐⭐⭐⭐

A big thank you to Paul in DID Swords for his excellent assistance and guidance when I was buying a laptop in store today. He was extremely helpful, knowledgeable and patient, and took the time to explain the different options and help me choose the right laptop. I really appreciated his advice and couldn’t have asked for better customer service. Thanks again, Paul!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

DID Tullamore

Mandy in DID Tullamore was of so much help with us to make the decision to buy the appliance we were looking for giving us a vast knowledge of the appliance Brendan was also of great help

29 August 2026
Unprompted review

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