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DID Electrical Reviews 

50,149
•
TrustScore 5 out of 5

4.8

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making interactions pleasant and productive. Many people appreciate the excellent advice received, which aids in selecting suitable products and ensures overall satisfaction with purchases. The service provided is frequently highlighted as efficient and professional, contributing to a positive and easy experience for consumers. However, some customers also noted issues with delivery services, experiencing unexpected delays, uncommunicated changes to dates, or products not arriving as scheduled. Additionally, a few other people felt that post-sale customer service was unsatisfactory, citing unanswered calls, a lack of follow-up, and poor communication when resolving issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases, such as... See more

Service

Users describe positive interactions with service, frequently highlighting the helpfulness and efficiency of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick and easy... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service. Staff steffy, manager on duty Andy and the whole team were extremely helpful. Great price, and very clever way of setting techniques by connecting things like, cctv to TV to... See more

Company replied

Rated 5 out of 5 stars

I needed to buy a new television and after a very dissapointing customer experience with 2 retailers in limerick, I then made my way to DID electrical. What a breath of fresh air! I met Joseph, he... See more

Company replied

Rated 5 out of 5 stars

The young salesperson in the Clonmel was extremely helpful and very knowledgeable. I made a follow up call on Friday just to check delivery and again he was so helpful on the phone and delivery arrive... See more

Company replied

Rated 5 out of 5 stars

We visited the Finglas store today for a power Bank charger. Our server was Emma who was very helpful, friendly and kind to us. She gave great advice and recommended various products that we enquired... See more

Company replied

Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,149)

11,197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I've got quite a bit from DID finglas…

I've got quite a bit from DID finglas and I've never been disappointed the staff have always been so helpful Cian on one of our visits could not help us enough he was fantastic and on our last visit for a washing machine Aaron gave us all the information we needed and was so good we will be going back as repeat customers as they are great

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great attentive staff!

Great, attentive staff. Asked if help needed by multiple star when in store. Shaun always helpful at the tills and always has a smile on his face. Could not recommend the Finglas Clearwater branch more!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Just visited DID in Drogheda

Just visited DID in Drogheda & was delighted with the customer experience. The staff were friendly helpful knowledgeable & professional. Thanks to Sean & Jamie for the great service.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I can't praise enough Helen from DID…

I can't praise enough Helen from DID electrical in Navan. Throughout the years she has been most helpful, kind and most knowledgeable person you ever get to deal with. Whenever I'm in the store and I need help I'll alwys search for Helen to give me a hand. She'll always offer you the best advice based on your needs. It's alwys the best store to come in and deal if uou need any home appliances. Thank you Helen

1 August 2026
Unprompted review

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