DID Electrical Reviews

50,188

•

4.8

Appliance Store

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Review summary

Created with AI, based on recent reviews

Looking at 12,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond to assist. Many people found the service excellent, appreciating the friendly interactions and smooth overall experience. Reviewers are also very satisfied with their purchases, leading to a positive overall shopping experience. However, some customers also noted issues with delivery services, experiencing delays, unannounced schedule changes, and general dissatisfaction with the service provided. Additionally, a few other people felt that customer service could be improved, citing unreturned calls, lack of follow-up on inquiries, and difficulties in resolving their concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the best prices available and a great... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent care and attention received... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising quick and seamless deliveries,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing staff as courteous, kind,... See more

Reviews shaping this summary

Emma (D.I.D. Clearwater) was extremely helpful in our search for a fridge/freezer appropriate to our needs. She also offered good advice replacing our current air fryer. We will definitely be back to... See more

Company replied

I needed to buy a double oven and from the moment we walked into the Malahide Road DID Store Danillo was extremely informative and helpful. We wanted to purchase through finance and although we had t... See more

Company replied

The Bandon DID Electrical store has a large range of products and really helpful staff who go the extra mile. I’m new to the area but have been in many times to buy different items from a large fridge... See more

Company replied

Alec and Johnny delivered my washing machine yesterday morning. They called to advise me of exact time 10 minutes before they were due to arrive and provided excellent care and attention while i... See more

Company replied

Company details

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect: Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250: We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service: We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling: We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

50K reviews

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All reviews

(50,188)

11,252 reviews in the last 12 months

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

43 minutes ago

Excellent service throughout

As soon as we entered the shop we were greeted by Mandy, who was very helpful and understanding about our needs, and gave us sounds advice too, regarding what appliances to choose, additional years or warranty, and more. She was very caring and nice. The store is also excellent in displaying products and prices, cleanliness and the quality of service and products on offer. Keep up the good work!

3 August 2026

Unprompted review

Reply from DID Electrical

17 minutes ago

Hi Chris

We're delighted to hear about your excellent experience. We truly appreciate your kind words and are grateful for your feedback. Thank you for taking the time to share your positive review.

Thanks
DID Electrical

An hour ago

Great Customer Service

Vinay in the DID Briarhill store was so generous with his time and expertise on my recent visit to the store. Thank you, Vinay!

1 August 2026

Unprompted review

Reply from DID Electrical

17 minutes ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our team member.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Thanks
DID Electrical

4 hours ago

I purchased from Finglas store and…

I purchased from Finglas store and Patrick was my point of contact he was a great help with everything making sure everything was in stock and sorting stock from other branches for me. Great service from start to finish. Thanks Patricia 😊

31 July 2026

Unprompted review

Reply from DID Electrical

17 minutes ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our team member ensuring everything was in stock and sorted for you.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

14 hours ago

Colm - Excellent staff member at DID Bandon

Met Colm at DID Bandon. He is such a helpful member of staff-always pleasant and so informative.
I have met Colm in Bandon on several occasions now and he is certainly a reason to return here again.

1 August 2026

Unprompted review

Reply from DID Electrical

17 minutes ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience with a member of our team. We appreciate your kind words and look forward to assisting you again in the future.

Thanks
DID Electrical

15 hours ago

Thomas and all team are very…

Thomas and all team are very supportive. Helpful and honest.
I've most of my electrical devices purchased from DID even this phone.
Thanks

24 July 2026

Unprompted review

Reply from DID Electrical

16 minutes ago

Hi There

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our supportive and honest team. We appreciate your continued loyalty.

Thanks
DID Electrical

16 hours ago

Caitlin excellent help with tv stand…

Caitlin excellent help with tv stand purchase

Would recommend 10/10

31 July 2026

Unprompted review

Reply from DID Electrical

16 minutes ago

Hi There

We are so glad to hear you had such a positive experience with your recent purchase. We truly appreciate your kind words and the excellent recommendation!

Thanks
DID Electrical

16 hours ago

The service was excellent

The service was excellent. I would definitely come back again to buy more stuff

3 August 2026

Unprompted review

Reply from DID Electrical

16 minutes ago

Hi Martin,

We're happy to hear that you had such a positive experience with our service. We appreciate your feedback and are grateful for your time.

Thanks
DID Electrical

17 hours ago

Ninja

Mrs. Mandy, she the best expert. Thank you

3 August 2026

Unprompted review

Reply from DID Electrical

16 minutes ago

Hi Gediminas,

We're so happy to hear such wonderful feedback about our expert! Thank you for sharing your positive experience with us.

Thanks
DID Electrical

18 hours ago

Ann at DID Bandon gave fantastic customer service

Ann at DID Bandon went above and beyond to deal with all our queries. We ended up spending almost €1,000 in store thanks to Ann’s exceptional customer service

2 August 2026

Unprompted review

Reply from DID Electrical

16 minutes ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience with our team. We appreciate your kind words.

Thanks
DID Electrical

19 hours ago

Purchased 2 items from Joseph in the…

Purchased 2 items from Joseph in the store in Childers Road Limerick a pleasant experience from start to finish. He has a lovely manner, excellent sales person would definitely buy from him again.

3 August 2026

Unprompted review

Reply from DID Electrical

16 minutes ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a pleasant experience with our team member in the Childers Road Limerick store. We appreciate your kind words and look forward to assisting you again in the future.

Thanks
DID Electrical

19 hours ago

Was into the store in Killarney today…

Was into the store in Killarney today and had the pleasure of dealing with Brian. He was very helpful and friendly and I would definitely go back there again when looking to make future purchases.

3 August 2026

Unprompted review

Reply from DID Electrical

16 minutes ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience in our Killarney store. We appreciate your kind words and look forward to assisting you again in the future.

Thanks
DID Electrical

20 hours ago

When we arrived we were greeted by a lovely friendly and very helpful man called brendan.. he made my shopping experince so easy and quick. And the product i want was just coming back to the warehouse and we could collect it within 2days due to a bank hoilday. Will be back thanks brendan.

2 August 2026

Unprompted review

Reply from DID Electrical

15 minutes ago

Hi Christina,

We're delighted to hear you had such a positive experience with your recent shopping trip. We truly appreciate your kind words and feedback.

Thanks
DID Electrical

2 days ago

Daniel

I was happy with the service ,the staff ask if you need help instead of me going to them .It was professional and welcoming service and polite staff and very helpful .Very satisfy for my first visit to buy a sandwich toaster compare to other stores and shop.Would give more stars .Well deserve

2 August 2026

Unprompted review

Reply from DID Electrical

15 minutes ago

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience during your first visit to our store. We appreciate your kind words about our professional and welcoming service.

Thanks
DID Electrical

2 days ago

Oisin served us

Oisin served us. Helpful and knows his stuff. Would return.

2 August 2026

Unprompted review

Reply from DID Electrical

14 minutes ago

Hi Ann

We are so happy to hear that you had such a positive experience with our team member. We appreciate you taking the time to share your feedback.

Thanks
DID Electrical

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