DICK'S Sporting Goods Reviews 

I ordered a thread mill, got charged 140 for just a drop off.
Waited 2 weeks it came today, I refused i, the packaging was all damaged like it fell from the moon.
I refused it called dicks, the girl told me they would refund the shipping cost but I have to wait at least 30 days for the thread mill refund so they took the money on the 30 Jan I’ve been paying interest on something I didn’t have and now I’ll pay interest for another 30 days!
What if the driver keeps the threadmill, I won’t get anything!!!
Never buy from them again!!!

order was delivered to a wrong address. Instead of dealing with the situation and providing refund, sends me to sort this out directly with fedex... What a terrible waste of time. If Fedex is your business partner, they should sort things out between each other. I now have to create a fedex account and what not. who has the time for that...
come on...

If I could rate a zero I would. I did a return for an online order on 1/5/26. Today is 2/2/26, I still haven’t received my refund. I’ve never experienced anything like this. Mind you, they have resold the item I returned. I will never ever buy anything from dsg again. This store is a scam!!!

My daughter purchased a dozen Titleist golfs balls for $48 and I went to sporting in plantation FL to exchange them for the one's I like but didn't have the receipt. The manager offered me $2.35 because I didn't have a receipt. All I wanted to do is exchange for a cheaper ball. I will never spend another dime in this store after just spending $800 on a new set of clubs shame on you people

This is my first time ordering from Dicks online. I order 5 Stanley Cups. They keeped canceling my order on the day it was supposed to be delivered. After 3 long weeks of waiting they only send 2 out of 5 items in my order. Very disappointed.

I ordered a treadmill and used their delivery service. Their delivery service contacted me and they set the date. That day came and went and no delivery. The delivery service called and said they are at this store for pickup but the store had sold the last one so they couldn't deliver. I purchased it weeks ago and they had it in stock when I bought it. Called customer service and they where no help. Basically said o well. I looked around at other stores while on the phone and found 7 at another Dicks that was within several miles of this store. They didn't care and I still have no clue if I'm going to get what I ordered because they do not communicate. Might is well be talking to AI with their boiler plate responses and inability to help. This has been a horrible experience and I strongly suggest going to a different store. Update: the failed delivery was Jan 16th and they got the item back in store on Jan 19th but now the soonest the can deliver is Jan 29th. I ordered this on Jan 7th and it was in stock. Today is Jan 21 and based on my many calls I doubt I'll get it this month. I should have ordered from a different company. It may have looked like a good value but the time and effort I've had to put into this ate up any of the savings I was going to get by buying through them. My time is worth something too and I shouldn't have to be writing this review but if it save one person from the stress of buying from Dicks it will be worth it.

Ordered a Smartwool baselayer, but 2 days later got an email saying it was out of stock and my order was cancelled. Later I check and see it is in stock, and contact them and ask for a reorder w a price match to the original order price (the one that was cancelled). I was told no, it is beyond their 14day window for this. Crappy way to treat a customer! REI treats customers better!!!

Was given a gift card as a present,when i went to use it there weren’t any funds available.Called customer service and they told me after 50 minutes on the phone that i had to call cvs since it was purchased there. I call cvs and they look into it and say they just activate the card anything further i have to go through Dicks. I call Dicks back and they tell me no i have to go through cvs even though the law says the third party vendor is not responsible for it and that the name on the gift card is the responsible party.So basically don’t get a dicks gift card because they don’t guarantee its safety!!

Placed an order online for in store pickup. I went to the store to pick up the order, but they only had one of them. I got another one off the shelf (??), but the clerk would not recognize the fact that I had already paid for both, so I had to pay again. Then they closed and locked the store and refused to open the doors. They made me leave by a back door which opens onto a poorly lit parking lot and dark sidewalks. I had to walk all the way around the building outside in the rain to get back to the mall entrance where I came in. I am a senior citizen with leg and foot problems that made walking this extra distance a painful experience. The young man who claimed to be the manager was totally unconcerned that they had bungled the order, and been extremely rude to a customer. I want to be sure this order is completely refunded. Dicks owes me the price of the second undelivered item. I will be filing an ADA complaint with the federal government, and writing to mall management about this onerous and arbitrary behavior. Unable to contact dicks support. Nobody home.

I recently purchased a $200 carry‑on suitcase from their online store and have yet to receive a usable bag. The first suitcase arrived with a broken interior zipper slider of the major compartment before its first use, making it unusable. Customer service arranged a replacement, but the “new” suitcase arrived in a damaged box, missing the dust bag, and with visible scuffs, scratches, and discoloration on the shell.

To resolve this, I contacted customer service via online chat and spent over an hour explaining that I had received both a defective original suitcase and a damaged replacement. Instead of simply providing a proper new replacement at the original price I paid, I was told I would need to pay the current, higher price for another replacement. The representative even “joked” that they were happy to offer me the same discount their teammate had applied previously, which only brought the cost back to what I had already paid, as if matching my original price was doing me a favor.

In the end, there was no meaningful resolution: I was left with two unusable suitcases and a suggestion that I pay more to fix a problem entirely caused by the condition of the products they shipped to me. This experience has left me with the impression that the company does not stand behind its products, does not value customers’ time, and is willing to treat a warranty/defect situation as an opportunity to charge a higher current price rather than honor the original purchase.

I'd give no stars if I could. This company is an absolute scam. Don't deliver the ordered item, then continue to make excuses about sending a refund.

I ordered a gift card for my grandson. It was never delivered. I asked about it repeatedly and received nothing. Finally I received a notification that it had already been used but my daughter said it was never received. So, either the USPS stole it or it was stolen internally, by this company, since this venue will not let me use the name . They said they couldn't help me since it was already used. Sounds a bit suspicious to me. THIEVES. They don't care. They got their money. They just don't care about me or my grandson's ruined Christmas. Shame on them. They suck and I will NEVER spend a dime with them EVER AGAIN. THIEVES!

Worst customer service. There team members don’t care to help. Don’t bother going. Go directly to the brand site and buy your stuff

Online experience was a nightmare.
Ordered Dec 5th and told delivery 18-22nd. Called on 23rd after having not received item. I was told item had shipped from vendor but unable to provide tracking #. Several hours later received email stating item was still " in production" and would not ship in time for Christmas.
Total customer service failure. Lies and deflection. One of the worst experiences I've ever encountered and they just did not care.

I ordered a Golf Shirt for my son on 19 December 2025. The order was confirmed online, and I received an email stating confirmation. The next day I received another email stating that my order was ready for mailing and I should expect delivery between 21 and 24 December. Expecting the order to be delivered, I DIDNOT take any additional actions to provide a Christmas gift for my son. On 22Dec2025 I received an email that the order had been canceled. No explanation just canceled. If you donot have the item available you should NOT advertise and confirm orders. Your lack of efficiency has caused a problem for me and my family. I will not be ordering ANYTHING else online from your company.

I ordered a rod n reel combo yesterday and my expected arrival was today but i wasnt getting updates so i call in to customer support ( if u wanna call it that) and i was charged shipping but was told my package hadnt shipped and nobody could tell me when it would or when i could expect it. Turns out i just have to wait asni camt pick it up in store either. Gonna leave some reveiws here n there n tell whatba shitty job and how your treating online customers. Thanks for nothing!

Ordered same day delivery. Credit card charged. Received email saying it had been delivered (it had not). Received email following day saying order was being processed and they would let me know when it might ship, with no acknowledgement of same day delivery having not been delivered. Third day heard nothing. Called customer service who had no update. Asked for refund and they obliged but said they could not refund the automatic tip to the delivery service they had hired who had not delivered anything. “Nothing we can do.” So I received nothing and yet paid for DSG delivery service who admittedly delivered nothing. This store is aptly named.

I ORDER SOMETHING THEY DID NOT I MEAN DID NOT GIVE ME MY TRACKING NUMBER!!!!!!!!! I’m very upset and will not order from there any more.

Awful experience with online order. I ordered a bunch of Stanley's for Christmas gifts and received a box of damaged cups that were filthy and sticky and scuffed up with no straws customer service had me on the phone for 40 minutes to tell me I could just simply buy the straws for $15 and would not send replacement straws. Will never shop here again

I bought a pair of heated battery powered gloves and it was defective. Missing spring on one of the battery compartment.Word was they have been having problems with these defective gloves. I didn’t want to reorder and run into the same problem.