Blick Art Materials, LLC Reviews 284

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the wide selection of products and art materials, often highlighting the competitive prices. Many people find the ordering process to be simple and user-friendly, appreciating the ease of finding items and selecting based on quality and price. The company is frequently noted for its good customer service, with some reviewers mentioning quick and effective problem resolution, even for issues like defective products or delivery problems. However, some customers have experienced issues with shipping, describing it as slow or costly, especially for smaller orders. There are also occasional concerns about packaging, with some finding it wasteful or inadequate, leading to damaged items. A minority of people have reported problems with backordered items, sometimes without notification, and a few have encountered difficulties with order fulfillment, including incorrect shipments or charges.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous. While many praise the wide selection, good... See more

Order

Customers had ambiguous experiences with order. Many reviewers found ordering simple and received their items... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the competitive and good prices, with... See more

Quality

People report ambiguous experiences with quality. While some customers praise the good quality of products,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report smooth, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products. Free shipping is offered but only if a person spends $79 or more. Shipping is rather slow. While the products that I've received are in good condition, I feel the packagin... See more

Rated 5 out of 5 stars

I order online which is simple and user friendly. Additionally the order was received quickly. Thanks! PS There is a HUGE artist community out here in Palm Springs and Coachella Valley in genera... See more

Company replied


Company details

  1. Art Supply Store

Information provided by various external sources

Dick Blick Art Materials has served artists with discount art supplies since 1911. Blick is well known for our enormous selection, dependable savings, and fine customer service on thousands of in-stock art supplies.


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Back Order Shipments

The same backorder problem. Money out of ur account right away! Called a few times c)service makes u feel like u misunderstood. No notification email advising back ordered product. It was just a surprise! U could not cancel. Already been shipped and u get it sometime dumped right to door. Made me furious! There are other sites who don't make u feel like "u just do not understand and we can violate ur bank account and you can't do anything about it! Never ever again and I don't suppose u feel bad about ripping people off with ur "back order products" sincerely kjp

15 January 2026
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your review! We're sorry that you were frustrated with your recent experience. Unfortunately without further information about your order we cannot address your situation specifically. However we're happy to provide an explanation of some terms and situations you referred to. Offering backordered items is something Blick does to enable our customers to know that a product can be ordered and sent once it is available instead of having to source elsewhere. An approximate date that the product will be available is noted on the product website, next to the item when it's in your cart, and on your order confirmation email.
When an order is placed, an authorization is requested for the entire order amount. No money is exchanged at that time, just an authorization to confirm availability of funds. This authorization drops off after a certain period of time which is determined by your financial institution. This practice is commonplace with many retailers and not something unique to Blick.
Going forward, payment is collected when items have shipped. This means backordered items will be billed when they shipped.

Rated 1 out of 5 stars

I did not consent to emails

I did not consent to emails. I got emails. I unsubscribed from emails. I still get emails.

EDIT: "and other aspects of your order" so advertising based on things I might buy based on what I bought that cannot be opted out of

10 February 2026
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your review. Unfortunately you did not provide us with further information so that we could investigate this issue. At the bottom of every email from Blick, there is an "unsubscribe" link which would remove you from any unwanted email lists.
At checkout, there are check boxes to opt in/out of promotional emails. For future orders, please be sure to keep an eye out for that box to prevent future unwanted emails.
Blick does have some transactional emails that are related to reviews and other aspects of your order which are not considered promotional.
If you're still continuing to get promotional emails, please reach out and we'd be happy to review and stop the unwanted emails for you.
Update - as noted, we are able to cease any unwanted emails at your request and you can also select to "unsubscribe" via the link on these emails. Blick does participate in other forms of advertising. For further information advertising, cookies or other information, please refer to this link: https://www.dickblick.com/customer-service/privacy/.

Rated 1 out of 5 stars

First time ordering on this website I…

First time ordering on this website I made an order of $80 for very important items that I needed for Art School I only got an order confirmation not a tracking number every time I try clicking on the tracking number it led to my orders which said there were no orders after not receiving it a about a week after I was supposed to, I called up the company and they very unapologetically they told me that it had gone all the way to California by mistake I said what could you do for me so they said they'll try to reship it for me with rush. but they also told me that something was out of stock which I never got an email about. If i hadn't called, once again i wouldn't have known and not had the item on time. I had to practically beg for some sort of coupon to make up for this terrible delay and lack of communication. the woman was stiff and Unapologetic I still don't know if I'm going to get my package on time I still haven't gotten any emails confirming my conversation. I had to wait a long time for customer service. The woman was stiff and unhelpful and made me feel like it was my problem.

11 February 2026
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your review and feedback. We are sorry that your experience with us was not ideal. This appears to be a problem with our shipping partner and it is something out of the ordinary for them. We see that you were compensated for your issue and that your reship was processed and arrived quickly after you reached out. What you've noted regarding your interaction with our agent will be forwarded onto our customer service group so that they can review and address this for future customer interactions. We look forward to your continued business!

Rated 5 out of 5 stars

I love the Blick stores

I love the Blick stores, but my most favorite in the world (as I know it between WA and Or state) is Portland one.
It is my personal fantasy to be locked in overnight and to be able. to play' with all the fun stuff inside. I do spend too much money when I go. I have tried on line shopping and although it takes so much longer to receive than if I amazon something, It is much more gratifying.
I am so grateful for the smart and experienced artists that you employ. I could be good friends with most any I have met there. Your assortment is amazing and the variations in what is available is profound. I just can't say enough about it. They are kind there....they are patient....and they are knowlegeable. I could not ask for more except perhaps a price break! When I see folks who are influencers on tictok it amazes me.....I wish Blick would send ME a surprise product to try and to film a review! THAT would be a dream assignment! Let me know if I can help you out there!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Blick is like Narnia

Blick is like Narnia. Step in. Lose time. Stay as long as you want.

Then you have to come out, time, unfortunately did not stop, people may have noticed, there might be consequences.

But, ART STUFF. (and it's really spiffy art stuff!)

Blick is your Artist Happy Place.

27 January 2026
Unprompted review
Rated 4 out of 5 stars

Great selection of products

Great selection of products. Free shipping is offered but only if a person spends $79 or more. Shipping is rather slow. While the products that I've received are in good condition, I feel the packaging is wasteful and could be done better.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I love Blick

I love Blick! Able to get fountain pens for me, ink, nice rollerballs for my partner, notebooks, and any other supplies I need for art, writing, etc. Very competitive prices, although shipping isn’t the fastest. They also frequently have special edition Lamy pens and inks that have sold out on the Lamy US website.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

outrageous shipping charges

Spent $18 in total (small items, 9 Faber Castell Gelatos to be exact) and was charged $10 shipping to ship them via USPS.
Saw that other customers had same experience and nothing changed. Will not order again.
Also they were shipped in a bubble envelope and one of them was damaged - cracked inside which makes it unusable.

20 January 2026
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thanks for your feedback! We're sorry that your order experienced an issue. This information will be forwarded to our customer service group and someone will follow up with you regarding your damaged items.

We understand the frustration of shipping costs and appreciate your displeasure with that process. Shipping costs are a standard flat rate up to a certain dollar amount. It is posted clearly at the top of our website and in your cart when checking out. For delivery, we use Fed-Ex and USPS (sometimes the two collaborate for delivery.) However, if you wish to have your items sent solely via Fed-Ex, we do offer some expedited shipping for an additional fee. You can find out more here: https://www.dickblick.com/customer-service/shipping/#expedited-shipping-charges

Again, we are sorry for the damage that occurred to your order and will be following up with you shortly.

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