Was searching for a present for a gardener who has everything and came across the metal circular herb drying rack which was perfect. The item was made of substantial metal, and although flat packed wa... See more
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Company details
- Furniture Store
- Garden Furniture Shop
- Home Goods Store
- Home Improvement Store
- Living Room Furniture Store
Written by the company
Accessories for the home and garden including French style home furnishings, kitchenware, bathroom accessories, crockery and glassware.
Contact info
Unit 16, Goldthorpe Industrial Estate, Commerical Road, Goldthorpe, S63 9BL, Rotherham, United Kingdom
- 0800 408 0660
- customerservices@dibor.co.uk
- www.dibor.co.uk
Replied to 36% of negative reviews
Typically replies within 2 weeks
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I was very disappointed to receive the…
I was very disappointed to receive the mirror broken but Marisa was amazingly helpful and provided me a beautiful replacement in 1 piece thank u very fast too
the products from Dibor are always…
the products from Dibor are always beautifully and packaged so carefully . Every delivery feels like a special gift
A pleasure to buy from Dibor
A pleasure to buy from Dibor. Swift delivery. Always fabulous buys. Thank you.
Amazing customer service
Beautiful pots only down side they are…
Beautiful pots only down side they are pictured outside but have no drainage. However they are lovely thank you
Ordered and received quickly
Ordered and received quickly, Great cushions very classic style really nice on my garden furniture. Good quality material great price
Great choice of lovely products!
Great choice of lovely products! Easy ordering and quick delivery! Love my recent purchase!
Beautiful glasses packaged well
Beautiful glasses packaged well - all arrived in one piece.
Mum absolutely loved her gift
Delivery/Customer Service could be better
The item is lovely but delivery took longer than expected. I received a response upon chasing the delivery and someone at Dibor informed me that the parcel was sitting at the local EVRI depot but hadn’t moved along so would check it to see why. However I heard nothing further from Dibor despite me emailing again after a few days requesting an update. The item was delivered a week on just left on the doorstep during the evening without notification and brought in when my son arrived home.
The product didn't turn up
The product didn't turn up . After two phone calls to Dibor , eventually discovered it had been damaged in transit and was never going to arrive .
Great quality items and fast delivery
Great quality items and fast delivery. Really love the homeware selection.
I ordered the Bella Perle 30-piece…
I ordered the Bella Perle 30-piece dinner set, along with two extra dinner plates and two serving platters, for an urgent dinner party. While the dispatch was fast, the rest of the experience was a total nightmare.
My order was held up at the DPD depot for three days. When it finally arrived, the box was suspiciously covered in thick white sellotape. Upon opening the individual boxes, it was a mess:
Two dinner plates were completely missing.
One dessert bowl was smashed.
One serving platter was also smashed.
Poor Communication & Stock Errors:
I contacted customer service immediately, sent the requested photos, and was promised replacements would be sent that same day. With my dinner party only 24 hours away, I called back to check the status, only to be told the serving platter was suddenly out of stock.
Zero Flexibility or Goodwill:
Because I was still short on items for my event, I noticed a larger serving platter was available online. I emailed asking if they could send that as a goodwill gesture since they couldn't fulfill my original order in time. They completely ignored my email.
The Resolution:
Nine days later—long after the dinner party had passed—I had to follow up again just to get a refund. They only refunded the original platter and showed zero care for the fact that I spent the day of my event with a missing and broken set.
Summary: Between the broken items, missing pieces, and dismissive customer service, I wouldn’t recommend Dibor. If you need a complete set for a specific date, look elsewhere.
Good quality
I've ordered a few times from here and the quality is always very good. Delivery is normally in a good timeframe too.
Great experience purchasing online.
Great experience purchasing online.
The process was quick, easy, and very smooth from start to finish.
The product arrived as expected and the quality is excellent.
Very happy with my purchase and would definitely buy from them again.
Highly recommend!
Nice product delivery swift
Nice product delivery swift. Unfortunately one item broken. However, was immediately replaced without question.
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