Dibor Reviews 9,390

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them beautiful, well-made, and often unique. Many people appreciate the excellent service, noting helpfulness and professionalism. The delivery service is frequently highlighted for its speed and efficiency, with items arriving well-packaged and on time. Consumers are delighted with their purchases, often finding them to be exactly as advertised and exceeding expectations. However, some customers also noted issues with their orders, including items arriving broken or incomplete, and occasional delays in delivery. A few people mentioned receiving the wrong order or experiencing difficulties with returns.

What people talk about most

Product

Customers consistently express satisfaction with the products, highlighting their high quality, unique... See more

Quality

Consumers generally express satisfaction with product quality, frequently highlighting items as high-quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and prompt delivery,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the ease of ordering, the quick... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Was searching for a present for a gardener who has everything and came across the metal circular herb drying rack which was perfect. The item was made of substantial metal, and although flat packed wa... See more

Rated 5 out of 5 stars

Customer service was excellent and beautiful unique products. I ordered 2 items in January 2026, a trailing leaves wreath hanger and an extra large roses wreath. On delivery day one item was missing... See more

Rated 5 out of 5 stars

Marisa’s customer service has been truly top-notch. It’s not often that I experience such a high level of care and professionalism. Thank you, Marisa, and thank you Dibor for the opportunity to pu... See more

Company replied

Rated 5 out of 5 stars

I have used this company before and found them excellent. Customer service excellent and being able to speak quickly and directly to someone was wonderful. They were so helpful with an order . Quality... See more

Rated 3 out of 5 stars

The item is lovely but delivery took longer than expected. I received a response upon chasing the delivery and someone at Dibor informed me that the parcel was sitting at the local EVRI depot but hadn... See more

Rated 3 out of 5 stars

Products were good but unfortunately not wide enough for our doors so I should have checked first. The delivery time was much longer than expected as the advert Sid could be delivered next day if orde... See more

Company replied

Rated 5 out of 5 stars

I recently ordered the glass pearle range dessert bowls to go with the larger bowls I had a while ago. I saw Nigella Laweson using them on her cookery programme. They look great and a little more int... See more

Company replied

Rated 5 out of 5 stars

From the packaging to the items themself, the care and quality of the products are outstanding. I have ordered from Dibor a few times now and have yet to be disappointed. I love the excitement of open... See more

Rated 2 out of 5 stars

Had an issue with ordering but the lovely lady on customer service helped me order over the phone. Bought a rose flower wreath and a kindling bucket . The wreath unfortunately arrived with quit... See more

Rated 5 out of 5 stars

Service is excellent and the wreaths I have purchased as just lovely and very special not seen any around like them I highly recommend dibor as I think there products are a little different and beaut... See more

Rated 5 out of 5 stars

Excellent customer service! I hadn’t received my order from Dibor , but when I contacted the company , Macey couldn’t have been more helpful! She was friendly , very polite and extremely efficient and... See more

Rated 5 out of 5 stars

Purchased 2 items from Dibor.co.uk in January 2026. A trailing leaves hanger and extra large roses wreath. On delivery day the wreath was missing. I reached out Dibor customer service for help and I w... See more

Rated 5 out of 5 stars

Bought a beautiful Christmas door wreath. Excellent quality and a great price too. Communication was very good, kept updated when dispatched and when delivery would be made and it was fast delivery t... See more

Rated 4 out of 5 stars

I have ordered from Dibor a couple times now & the products are lovely. I had to return an order recently as I had ordered the wrong item by mistake & this was frustrating, costly & time consuming. I... See more

Rated 5 out of 5 stars

Very professional and quick response from this company. Had an issue which was dealt with accordingly. Ordered 2 items which were of good quality and value. Will definitely use the seller again, t... See more

Rated 5 out of 5 stars

Great experience. My order was lost in transit. I emailed and within the next 48 hours I was provided with my replacement order. I received an email apology and the company was quick to rectify the pr... See more

Rated 5 out of 5 stars

Ordering process smooth & easy. System somehow omitted to apply the welcome discount but the staff there was on the ball and I had a refund straight away. I love the idea that a company is true to the... See more

Rated 4 out of 5 stars

First bowl arrived completely broken. Dibor customer services were excellent and replacement arrived promptly. Lovely plant pot. I’ve bought some others. Lovely cottagey rustic style

Company replied

Rated 4 out of 5 stars

Great company - I have ordered some beautiful things from them and they always come well packaged and on time. Only one mishap with a Royal Mail package going miss as just left on the doorstep but the... See more

Rated 5 out of 5 stars

The plant pot and jug look lovely on my window ledge, matching the decor of the bedroom beautifully. They are exactly as advertised and I am very pleased with my purchase.

Rated 2 out of 5 stars

I didn’t receive my wreath seemingly went missing and now out of stock I did get my refund today . Hopefully just a blimp as I have ordered before with no problem. Just disappointed.

Company replied

Rated 1 out of 5 stars

I purchased the winter berry wreath online which became damaged after exposure to poor weather within 2 weeks of purchase even though being sold as outside / inside option. Despite this, the reta... See more

Rated 3 out of 5 stars

Delayed delivery. Item colour was not as good as photos on website. Returned item on 7 February and still no acknowledgement by 12 February.

Company replied

Rated 5 out of 5 stars

Sent me the wrong order but was quick to process the items I had ordered. Much appreciated. Although it was a birthday gift and had to purchase something else until the order arrived.

Rated 1 out of 5 stars

Horrible customer service! My order was partially delivered and although I emailed them multiple times, I have no idea when the rest will be delivered. It’s been nearly 2 weeks since I ordered. With D... See more

Rated 5 out of 5 stars

Great quality glasses at a fair price, which are just what I was looking for. Arrived well packaged with everything fully recyclable too. Will shop with Dibor again and have recommended.

Rated 4 out of 5 stars

Lovely products,arrived on time, well packaged. Great personalised gifts. Customer service very good.

Company replied

Rated 5 out of 5 stars

What a lovely selection of gifts and quirky items Customer service excellent if you have any queries Great prices and quick delivery

Rated 1 out of 5 stars

Ordered a set of planters, they arrived smashed. Customer services were helpful and sent a replacement which also arrived smashed. I am still waiting on a further replacement… packaging / protection n... See more

Rated 2 out of 5 stars

Regularly received exclusive discounts which were applicable to full price items only and excluded the items I wished to purchase.

Rated 5 out of 5 stars

Stunning items - very well made, very strongly put-together. I ordered two garlands and a wreath. They were packaged really well too. Will be a repeat customer.

Rated 5 out of 5 stars

First class service and quality products at a great price. The vase is absolutely beautiful and makes a great centrepiece filled with fresh flowers on my windowsill.

Rated 5 out of 5 stars

Had seen this lamp in an independent shop but quite expensive .Looked on the Internet and found the same lamp in the sale .Very happy with purchase .Just what I wanted .Quick service and well packaged... See more

Rated 5 out of 5 stars

We ordered a fire guard and companion set on the Monday and they arrived the next day, excellent quality and lovely design, very impressed

Rated 5 out of 5 stars

Good solid product, excatly as expected. Now I can clean my walking boots after I walk the dog across muddy fields, but before I get in the house.

Rated 5 out of 5 stars

Lovely product, good quality I now have one for all seasons. First one went missing in the post but they sent another one very quickly. Great customer service.

Rated 5 out of 5 stars

I have loved all my purchases from Dibor, they never fail to please. Not the quickest at delivery but worth the wait and prices are good with all the discounts on offer.

Rated 5 out of 5 stars

Dibor have really nice good quality vases ornaments etc. It is easy to order & delivery is prompt. Perfect

Rated 1 out of 5 stars

​I ordered the Bella Perle 30-piece dinner set, along with two extra dinner plates and two serving platters, for an urgent dinner party. While the dispatch was fast, the rest of the experie... See more

Rated 5 out of 5 stars

I have a few bits from Dibor now and this boot cleaner is no different. I love everything I have got from them. I would recommend them very highly from when I order untill the item arrives well pac... See more

Rated 5 out of 5 stars

I ordered the product. The delivery service were a bit out with timings. However, when I received the product it was actually as described. Thank you.

Company replied

Rated 5 out of 5 stars

Beautiful quality Bella perfect cake stand and cloche Beautiful glasses decanter and tray. Gorgeous design and colours

Company replied

Rated 5 out of 5 stars

Never purchased from (or actually heard of Dibor) before however needed a box to wrap my friends 60th birthday present in. Had a look online and the A5 box popped up after a few searches. Thought it... See more

Rated 5 out of 5 stars

Fantastic collection of gorgeous items to make a house a home. Great quality and style. So easy to order and great service.

Rated 5 out of 5 stars

Beautiful product. Well packaged and quick delivery. I have ordered several times from Dibor now.

Rated 2 out of 5 stars

Unfortunately, I had a terrible experience with the delivery of my six dining chairs When they delivered three of them were absolutely broken and in unusable condition. I had to repackage and send... See more

Rated 5 out of 5 stars

Ordered the Wellington Boot planter, but came broken. Contacted them by phone, and after sending photos, they posted out a replacement which I received the next day. Great service and very helpful.... See more

Rated 4 out of 5 stars

Nice product delivery swift. Unfortunately one item broken. However, was immediately replaced without question.

Rated 5 out of 5 stars

Excellent service from start to finish. Easy ordering and very fast delivery. Professional and friendly customer services with a great range of products.

Rated 5 out of 5 stars

Always love any order from Dibor,gpod quality,very nice wrapping and care.Love my wreath and door holder.

Company replied

Rated 5 out of 5 stars

Lovely selection of great quality pieces. I’ve ordered from Dibor three times and have always been impressed

Rated 5 out of 5 stars

Always great products & service too. Online order received in a matter days. Absolutely delighted with the items, good value sale items. Thank you


Company details

  1. Furniture Store
  2. Garden Furniture Shop
  3. Home Goods Store
  4. Home Improvement Store
  5. Living Room Furniture Store

Written by the company

Accessories for the home and garden including French style home furnishings, kitchenware, bathroom accessories, crockery and glassware.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

Replied to 36% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Delivery/Customer Service could be better

The item is lovely but delivery took longer than expected. I received a response upon chasing the delivery and someone at Dibor informed me that the parcel was sitting at the local EVRI depot but hadn’t moved along so would check it to see why. However I heard nothing further from Dibor despite me emailing again after a few days requesting an update. The item was delivered a week on just left on the doorstep during the evening without notification and brought in when my son arrived home.

10 March 2026
Rated 1 out of 5 stars

​I ordered the Bella Perle 30-piece…

​I ordered the Bella Perle 30-piece dinner set, along with two extra dinner plates and two serving platters, for an urgent dinner party. While the dispatch was fast, the rest of the experience was a total nightmare.
My order was held up at the DPD depot for three days. When it finally arrived, the box was suspiciously covered in thick white sellotape. Upon opening the individual boxes, it was a mess:
​Two dinner plates were completely missing.
​One dessert bowl was smashed.
​One serving platter was also smashed.
​Poor Communication & Stock Errors:
I contacted customer service immediately, sent the requested photos, and was promised replacements would be sent that same day. With my dinner party only 24 hours away, I called back to check the status, only to be told the serving platter was suddenly out of stock.
​Zero Flexibility or Goodwill:
Because I was still short on items for my event, I noticed a larger serving platter was available online. I emailed asking if they could send that as a goodwill gesture since they couldn't fulfill my original order in time. They completely ignored my email.
​The Resolution:
Nine days later—long after the dinner party had passed—I had to follow up again just to get a refund. They only refunded the original platter and showed zero care for the fact that I spent the day of my event with a missing and broken set.
​Summary: Between the broken items, missing pieces, and dismissive customer service, I wouldn’t recommend Dibor. If you need a complete set for a specific date, look elsewhere.

6 March 2026
Rated 4 out of 5 stars

Good quality

I've ordered a few times from here and the quality is always very good. Delivery is normally in a good timeframe too.

4 March 2026
Rated 5 out of 5 stars

Great experience purchasing online.

Great experience purchasing online.
The process was quick, easy, and very smooth from start to finish.

The product arrived as expected and the quality is excellent.
Very happy with my purchase and would definitely buy from them again.

Highly recommend!

3 March 2026

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