Diamond Furniture Reviews 

1,502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the shopping process very pleasant without any sales pressure. Shoppers also deeply appreciate the gorgeous, superior quality furniture and the beautiful layout of the well-designed showrooms. Conversely, a small portion of people felt that delivery times were significantly delayed, leaving buyers frustrated by a lack of proactive communication and empty promises regarding arrival dates. Some reviewers were not happy with extended waiting periods, poor customer support responses, and receiving products that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely polite, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the gorgeous designs and high quality of the... See more

Service

Reviewers mention positive feedback about service, highlighting polite, attentive, and efficient staff in the... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and efficient... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, timely arrivals and polite staff. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the shop too many fabulous pieces, and Dylan was so helpful and very knowledgeable and friendly. All staff were very attentive and a lovely cup of complimentary tea/coffee while there. Great ex... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,502)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor experience

Poor experience
After paying in full, wrong invoice payment was sent to my email.
Customers service poor

11 May 2026
Diamond Furniture logo

Reply from Diamond Furniture

Hi Esther,

I’m very sorry to hear that you feel this way.

From reviewing your file, I can see that our team did everything possible to accommodate your order, including making changes for you on the day and arranging your collection at short notice.

Apologies for the mistake on your invoice. This was just human error when the details were entered into our system. However, had you made us aware of this minor issue, we would have corrected it immediately for you.

I believe all has been amended for you and you will receive the correct details via email.

Kind regards,

Diamond Furniture

Rated 5 out of 5 stars

10/10 experience

We went to diamond furniture today , travelled up from clare . Michael was helping us and we had a great experience . Bought our sofa and dining table 💛

15 May 2026
Rated 1 out of 5 stars

So frustrating

So frustrating, waiting for my order ie dining and coffee table to deliver since 12 January . I have invited guests for house warming party plus we have EID festival as well
Since placing this order, I have experienced:
• Multiple rescheduled delivery dates with no satisfactory explanation
• Numerous calls and emails with no resolution
• A vague explanation citing shipping delays due to the Middle East conflict
While I understand that global events can affect supply chains, this does not excuse the repeated failure to provide a firm delivery date, proactive communication, or any form of compensation for the extended inconvenience. The conflict you reference is not a new or sudden development — it should have been factored into your planning and customer commitments.
If I do not receive a satisfactory response, I will escalate this matter to the relevant consumer protection authority and pursue a formal dispute.
I expect this to be treated with urgency

15 May 2026
Unprompted review
Diamond Furniture logo

Reply from Diamond Furniture

Dear Kashif,

Firstly, please accept our sincere apologies for the delays you have experienced with your order. Unfortunately, these delays are not typical and have been caused by external issues at various ports and docks, which are unfortunately beyond our control. While we understand how frustrating and upsetting this situation has been for you, please know that we are also disappointed and frustrated also.

I understand you have been in contact with our Customer Service Manager over the past week, and she has kept you updated throughout while also arranging your delivery at the earliest possible opportunity.

We are pleased that your tables will be delivered and assembled ahead of your Eid celebrations, and I’m confident you will love them.

If you need anything else, please don't hesitate to contact us.

Kind regards,

Diamond Furniture

Rated 5 out of 5 stars

Happy first time home owner

Hi I am nearly 40 and have waited 14 years for a home and work hard for it. I picked the sofa I bought a few months ago and still love it. Your staff particularly Dylan today were so helpful non pushy as regards sales and he knew your products and knew I was nervous and emotional weirdly because this is my first time doing all this. Your shop has so far made my experience homely, friendly, professional and personal. Cant wait for delivery and i have no doubt that service will be equally amazing. Thank you for being my first couch sales ppl haha. Made my experience less anxious and enjoyable and the couch is unreal 😍

10 May 2026
Rated 5 out of 5 stars

Great experience at the warehouse sale

Great experience at the warehouse sale. I was one of the first in line and getting there early was so worth it to get the bed and dining table I was looking for at a great price. The company provided water, snacks and toilet facilities which was very welcome during the wait. And the bargains were worth the wait. Really well organised and great prices

8 May 2026
Unprompted review

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