DialAFlight Reviews 15,414

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, often highlighting their helpfulness, professionalism, and ability to make the booking process stress-free. Many appreciate how the team goes above and beyond to accommodate needs, even during unexpected travel changes, ensuring a smooth and enjoyable holiday experience. Reviewers frequently commend the personalized attention and expert advice received, making them feel confident and well-cared for from start to finish. However, some customers also noted issues with post-booking customer service, mentioning a lack of follow-through on promises and communication drying up after initial assistance. A few other people also felt that customer service declined after payment and that individual components of their trip could have been booked cheaper elsewhere.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as outstanding,... See more

Holidays

Users describe positive interactions with holidays, often highlighting the exceptional service received from... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the reliability and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the outstanding care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saf made our South America Adventure a true and superb experience from beginning to end! He created a Tailor Made Tour for us from a long list of places we wanted to see and visited. We were exception... See more

Rated 5 out of 5 stars

Louie Cranshaw has provided us with excellent service on two trips now and has organised our third for later in the year. He takes all the stress and hard work out of finding the ideal holiday for y... See more

Rated 5 out of 5 stars

A fantastic trip to Canada which we thoroughly enjoyed. Gavin took into account all our wishes & requests & made a holiday perfect for us. We stayed in lovely accomodation & all trips were suited to u... See more

Rated 5 out of 5 stars

From my first phone call to stepping off the plane back home DialAFlight was 5 star. We went to Dubrovnik and Croatia and the hotels in both were fantastic. They were both different in their own wa... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Hotel
  5. Tour Operator

About DialAFlight

Written by the company

10 reasons why we're different
  • Calls answered LIVE in FIVE seconds
  • Good old fashioned customer service
  • Best value for money deals. £376 million of buying power
  • Expert personal Travel Managers
  • Your travel plans automatically updated on the DAF app
  • 24/7 emergency helpline
  • Triple protection for client money. ABTA, ATOL, Trust Account
  • Insider knowledge. Access to fare classes you will never normally see
  • Any Air Miles automatically added
  • Your bookings help thousands of underprivileged children learn to read

The company brave enough to ask for reviews AFTER customers have travelled...

Written by the company

We ask for reviews AFTER a customer has travelled. So you get an insight into their whole experience.
Were our staff friendly and knowledgeable? Did everything work out OK? If anything went wrong while you were overseas were you happy with the way we handled it? Did you need help from our out-of-hours team?
Many companies ask for reviews at the time of booking. Before they have travelled. When most people are happy!

Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Rated 5 out of 5 stars

Nicky is absolutely amazing and consistently exceeds expectations every time.

I’ve been using Nicky for the last three trips to Australia and have relied on DialAFlight for over 10 years. Nicky is absolutely amazing and consistently exceeds expectations every time. The service is always smooth, professional, and stress-free, which makes a huge difference when planning long-haul travel. I highly recommend Nicky to anyone looking for a reliable and exceptional travel experience.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

We are happy customers!

Vernon Brown now arranges our holidays after a friend gave us a recommendation. We have been very happy with the service we’ve received. He’s clearly very experienced. He’s always very responsive and able to give good advice. He’s backed up by a good team when he’s not in the office.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Australia and New Zealand - 7 week adventure

From start to finish, Dylan Harris at DialAFlight was absolutely brilliant! He tailored our trip to encompass all the places we wanted to visit and also made some fantastic suggestions of places to see which we would not have thought of ourselves. His attention to detail was second to none and we felt in very safe hands and confident that he had totally understood our travel requirements.

Our whole trip was made super easy as we could view all our accommodation, car hire and tickets on the very handy, dedicated App.

We would have no hesitation in enlisting Dylan’s help for our next big holiday and we highly recommend DialAFlight.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Visit to Rio de Janeiro

Our experience was planned, scheduled and organised by Kylie Budinger. Everything went incredibly smoothly. Our flights to Rio, our hotel booking on the Copacabana and our excursion to Christ the Redeemer and Sugar Loaf Mountain were perfect in all respects. Kylie was brilliant!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Trip to St Lucia

We have just returned from a stay at the Windjammer in St Lucia
Alfie at Dial a Flight organised the flights transfers and Hotel for us.
Everything went smoothly and we had a wonderful holiday.
A big thank you to Alfie

14 April 2026
Unprompted review
Rated 5 out of 5 stars

This is an amazing company

This is an amazing company, so professional and knowledgeable. Brody Letchfield was a star and found a fabulous hotel for us in Siem Reap and great personalised flights to Cambodia and Laos, better than anything we could find online. Much to recommend.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

What a holiday!!


We're home now, from the BEST holiday ever!! Can't thank Freddie Mortimer enough, he absolutely nailed it for us! Everything we could have asked for, the planning was perfect from the hotels, to the transfers, to the flights. Seamless! Honestly, we're all over the moon with the holiday he created for us. Will be in touch before you know it to plan the next one!

Highly recommended. Freddie knows his stuff. Thanks again!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

The service provided by DialAFlight was first class.

The service provided by DialAFlight was first class from the initial enquiry through to flight check-in. My enquiry was handled promptly and efficiently, and available travel options were provided impartially. Louie Cranshaw and other members of staff were available to help with queries about the immigration formalities and the dealings with the airline. I have no reservations about recommending DialAFlight to any potential travellers.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Five stars!

Highly recommend DialAFlight. They were terrific at sorting my trip to Japan, they helped every step of the way. Brilliant service.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Flight booking

Damian was on the ball located flights which match my travel plans made positive suggestions to make the journey smoother. Have used Dial s Flight over a number of years can’t fault their service.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience using DialaFlight

Great experience using DialaFlight yet again. Dennis and the team make booking easy and ensure best deals are sought for their customers. I always feel supported by the team and appreciate the phone call to check in with me just before the trip.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great personal service

We have been booking our holidays through Billy Gardner at DialAFlight for the past 3+ years. He never lets us down and has been able to put together some great long haul flight and hotel packages for us. These have included trips to Thailand via Dubai, where he was able to secure some excellent prices for us in excellent 5* hotels. Our most recent trip was to Lobigilli in the Maldives in December 2025 - possibly our best holiday ever. The speed with which he comes back to us with itineraries - often the same day - is amazing. He is totally reliable, knowledgable and helpful - as are his colleagues. He has worked tirelessly to secure a refund for all our flights and accommodation for a recent trip to Dubai and Sri Lanka which sadly had to be cancelled due to the war.

Last year, DialAFlight's out-of-hours team contacted us directly when they learnt that our BA flight from LHR had been cancelled at the last minute. At 0100 they re-arranged flights for us the following day with another airline.
I cannot think of any other travel company that we have used which would have offered this high level of customer care. DialAFlight is very impressive - even down to how quickly calls are picked up.

We always return to Billy when we are booking our long-haul trips and cannot recommend him highly enough.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Emigration Spain to Thailand

I travelled alone from Valencia via London to Bangkok from 15/3/26 to 16/3/26 staying in a hotel in Spain and overnight in London
DialAFlight Kylie Budinger was unbelievably good
She arranged this complex trip including hotels flights and assistance all the way during the US Iran war rerouting away from Middle East via London and direct to Bangkok with Thai Airways
Everything worked perfectly
Hotels assistance flights all excellent
Absolute minimum of hassle for me and a very enjoyable trip under difficult circumstances
Kylie is the best service rep I have met in the uk
A credit to her profession and company
Gordon Campbell

15 March 2026
Unprompted review
Rated 5 out of 5 stars

The best and only way to organise your travel

Roger at DialAFlight has looked after us now for several years. He has organised flights and transport to parts of Africa and Europe - most recently to Denmark. Argentina is being organised currently. He always finds the best deal with varying options. I don’t think I will ever organise another flight! Why would I when I have DialAFlight and Roger!!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Dial a Flight on 28-2-26

I contacted Dial a Flight on 28-2-26 . I was due to to to Australia to see my daughter for my 70th. The situation in the Middle East had just started . I was flying Emirates.
I spoke to Colin Barlow, who was just amazing he made a difficult, stressful situation manageable. He secured a flight with Air Malaysia, making sure I would not loose money from Emirates. He worked so hard and was in contact right up to getting Boarding passes. Air Malaysia were excellent and he emailed before I came back, reassuring me the flight back was ok. I cannot thank him enough for his kindness and hard work.I have told all my friends about Dial a Flight. Thankyou

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly knowledgeable and friendly

Incredibly knowledgeable and friendly. Booked hotels, transfers and flights as we wanted. Answered our questions. Great value especially compared to big name travel companies. We had a wonderful trip to Thailand and so grateful to Peter and Harvey who put together a great itinerary.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

A dependable source of flight options

Straight-talking and helpful staff who were good at meeting my needs, which involved coordinating flights from London and Berlin to Manila via Istanbul. Perhaps not the most complex task, but I felt comfortable and confident putting the task of folk who helped to organise a memorable trip to Australia in 2019.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I was so nervous to do a long-haul…

I was so nervous to do a long-haul holiday, all the things to organise, all the things that could go wrong - a friend suggested DialAFlight, I got in touch with Nicky Degun and she literally took all the stress away. The team helped me choose beautiful hotels, a stress free journey to them with planes and awaiting transfer cars plus passenger assistance all the way. NEVER have I had such a relaxing holiday. Thank you

3 April 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish Lee Coughtrey was…

From start to finish Lee Coughtrey was exceptional in the way he dealt with my booking. Everything I asked for was put in place ,he was always available to talk to on the phone and made the whole booking experience very easy. I will certainly use DialAFlight again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Louise from Dialaflight organised a…

Louise from Dialaflight organised a fantastic trip to Singapore and Thailand for me and my family. Louise provided fantastic tailored advice based on our needs as a family and was extremely helpful and flexible throughout. I felt very reassured booking with Dial a flight and would strongly recommend Louise and the company.

28 March 2026
Unprompted review

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