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DHL Express UK Reviews 

95,865
•
TrustScore 4 out of 5

4.0

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 26,639 reviews, reviewers generally had a great experience with this company. Customers frequently share that the delivery staff is exceptionally friendly, professional, and always ready to handle packages safely and efficiently. Many people also appreciate the remarkably smooth overall service, noting that shipments arrive on time with very helpful live tracking updates. However, some people mentioned running into frustrating issues with failed delivery attempts where drivers claimed nobody was home despite customers waiting inside the house. A few reviewers were clearly not happy with the unhelpful customer support when trying to locate parcels sent to incorrect addresses or lost during transit.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences varied widely among consumers.... See more

Staff

People report positive experiences with staff, highlighting professional, efficient, and stress-free service.... See more

Service

Customers consistently note positive experiences with service, describing it as fast, safe, and professional.... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe amazing and outstanding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ruler is very nice, color is very nice, size is good, really like the ruler. Compared to others its top tier, not a fan of the sticker they used for the personalization names, they are definitely goin... See more

Rated 4 out of 5 stars

Delivery a day earlier than expected I was out so needed to update on where to leave parcel. Concern as this cancelled my cover if item went missing. Appreciate early delivery though.

Rated 3 out of 5 stars

I had to arrange my parcel to be delivered at my local post office as the first attempt to deliver wasn’t my address. I did get my parcel the following day so happy thank you.

Company replied

Rated 3 out of 5 stars

The parcel was safely delivered but a day late with your deliverer not showing up the first time. The first planned delivery would have been great timing for us. We were in and tracked the par... See more

Company replied

Company details

  1. Courier Service

Written by the company

DHL Express is the global market leader in the international express courier business, specialising in time and day critical shipments to all corners of the world. With the global marketplace growing ever more connected, you can rely on the expertise of our local people in more than 220 countries and territories to ensure your shipment is delivered securely and on time. Whether you are a small or large business or a simply want to send a parcel to friends or family overseas, we have plenty of options for you.

Contact info

4.0

Great

TrustScore 4 out of 5

96K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(95,865)

25,169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Whole of yesterday

Whole of yesterday, I waited for the delivery. Nothing came through. At least an apology? None!!!
Today it was delivered. But no signature taken. Left in the green house. This document needed a signature!!! Whk signed??? How irresponsible was that???

8 September 2026
Unprompted review
Rated 5 out of 5 stars

DHL parcel delivery

Driver immediately recognised which house to deliver to and dealt with the delivery politely and promptly. Refreshingly positive given the number of misdelivered parcels we suffer from other couriers(at least 1 in 3).

8 September 2026
Unprompted review
Rated 1 out of 5 stars

Lied about initial delivery attempt.

Lied about initial delivery attempt.

Second attempt they changed the address so it was incorrect even though I had a screenshot showing they were initially given the correct address.

8 September 2026
Unprompted review
Rated 2 out of 5 stars

Worst experience I've had with DHL tbh

Worst experience I've had with DHL tbh, and not my regular driver.
Just abandoned at the front door in it's huge box.
I caught it on the doorbell camera, he rang once, didn't wait, walked away, turned and took a pic, and was gone, all during school pick-up.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

2 bogus failed deliveries

Waiting for medical equipment and not once, but twice the driver alleged to have been to an open office and factory, claiming nobody was at the premises. Both times, mid afternoon. I thought DHL were reliable. Seems to me to be another Everi style outfit with poor customer service.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Plenty of advance notifications. A helpful time window. Message received when delivery was imminent. Courteous and efficient delivery driver. Package arrived in perfect condition. Thank you DHL Express UK.

8 September 2026
Unprompted review

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