Excellent service,one issue (not really your fault) delivery came right at the end of their delivery window, too late to do the job that day. Disaster!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed to replace a few (now unavailable) Glazpart 410501 riser blocks used on Double glazed Upvc doors. The DGS 75C product looked very similar although the critical dimensions between the two shor... See more
Company replied
Extremely fast delivery. Genuine parts sold. My upvc windows were fitted by Droylsden Glass Limited, Manchester 2 years ago. I contacted to ask where I can buy the exact handles that they fitted and i... See more
Company replied
Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in followin... See more
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Company details
Written by the company
Specialist supplier of hard-to-find window & door parts. trade professionals and DIY enthusiasts. DG Supplyline Ltd was established in 1999 and has built up a loyal customer base of trade professionals and DIY enthusiasts.
Contact info
122-124 Prince Avenue, SS0 0NW, Westcliff-on-Sea, United Kingdom
- 01702 351 911
- sales@dgsupplyline.co.uk
- www.dgsupplyline.co.uk
4.4
Excellent
189 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Good quality hinge
Good quality hinge, as described, and arrived in a timely fashion. Very good!
4 March 2026
Good service
I appreciated how they gave the exact spec name of the item I was ordering. I ordered the same item from a different supplier but they ended up sending the incorrect item
19 May 2026
Reply from DG Supplyline Ltd
Hi Jams,
Thanks for the fantastic 5-star review!
We're delighted to hear that providing the exact specification details helped you get the right part for the job. We know how frustrating it can be to receive the wrong item, especially when trying to complete a repair, so our team works hard to make our product descriptions as clear and precise as possible.
We appreciate your business and look forward to helping you with any future door or window hardware needs!
Kind regards,
The DG Supplyline Team
Great service! (Naturally: we are a church after all!)
Seeking parts for a vandalised window winder in a church, the website was easy to navigate, communications were really friendly and the parts arrived blisteringly fast.
Completing the experience is down to me to fit them carefully!
Thank you.
19 May 2026
Reply from DG Supplyline Ltd
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you found our website easy to navigate and that your parts arrived quickly. It's wonderful to know we could assist in sourcing the window winder parts needed for the church.
Best of luck with the installation, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
First class service would definitely…
First class service would definitely use DG supply line again
20 May 2026
Reply from DG Supplyline Ltd
Hello John,
Thank you for the fantastic 5-star review! We are delighted to hear that you received first-class service from us.
We appreciate your support and look forward to helping you with your window and door hardware parts again in the future.
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hi Val,
Thank you for the great 5-star review! We are delighted to hear that your order arrived quickly and that the handle worked perfectly for your repair.
We appreciate your business and look forward to helping you with any future door or window hardware needs.
Kind regards,
The DG Supplyline Team
Speedy delivery
Part ordered arrived quickly, well packaged... and does exactly what it should. All good
18 May 2026
Reply from DG Supplyline Ltd
Hello,
Thank you so much for the 5-star review! We are delighted to hear that your order arrived quickly, safely packaged, and that the hardware part is doing exactly what it should.
We look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
I needed a part for my door
I needed a part for my door. I gave them a quick call ,very helpful staff they located the part needed I ordered online and it arrived in 2 days. Great service. Thanks
14 May 2026
Reply from DG Supplyline Ltd
Hello Mark,
Thank you so much for the fantastic 5-star review! We are delighted to hear that our team could assist you over the phone to locate the exact door part you required, and that your online order arrived safely within two days.
Providing quick, helpful guidance and fast delivery is exactly what we aim for, so it is wonderful to know we hit the mark for you.
Thanks for choosing DG Supplyline, and we look forward to helping you with any future door or window hardware needs!
Kind regards,
The DG Supplyline Team
Took so long to get my bits and I had…
Took so long to get my bits and I had to call you loads of time to get anywhere with it it’s been about 3-4 weeks to get what I need and I’ve got nothing out of you no good will jester nothing cost me money as my customer wants money off now. Joke to be honest. If you haven’t got the stuff in stock it should say on your site
15 May 2026
Reply from DG Supplyline Ltd
Hello,
Thank you for your feedback. We're sorry to hear that you are feeling frustrated, especially regarding the impact this delay has had on your project and your customer.
As highlighted on all of our product pages right below the basket button, online availability is subject to final confirmation by our team while stock levels are updated. Because of this, our team contacted you as soon as your order was placed to explicitly advise that an item was out of stock, required ordering in from our supplier, and would take a few weeks to arrive. We appreciate that you chose to proceed with the purchase at that stage after being made aware of the lead time.
While we updated you whenever new information became available from our manufacturer, we understand that waiting for special-order items can be stressful when managing your own clients.
Kind regards,
The DG Supplyline Team
The item was exactly what I wanted
The item was exactly what I wanted, and it arrived early.
12 May 2026
Reply from DG Supplyline Ltd
Dear Amir,
Thank you so much for the 5-star review! We're thrilled to hear your order arrived early and met your expectations perfectly.
We look forward to dealing with you again soon!
Best regards,
The DG Supplyline Team
Commitment to customer service
I received email confirmation of order, then the following day an email saying the delivery had been upgraded without charge, I can only presume it missed its picking slot and completed the next day. I didn’t chase or question expected delivery date, and for the company to upgrade it because of an internal error shows the commitment to customer service this company has.
13 May 2026
Reply from DG Supplyline Ltd
Dear Bill,
Thank you so much for taking the time to leave us this fantastic 5-star review!
We're delighted to hear that you noticed and appreciated our commitment to customer service. When unexpected internal hiccups occur, our priority is always to put things right for our customers as quickly as possible, so we are thrilled that the complimentary delivery upgrade hit the mark for you.
We truly value your business and look forward to supplying your door and window hardware parts again in the future!
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Thanks for your great feedback and 5-star review! We're glad you had a positive experience using DG Supplyline.
We look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Fast efficient service.
Fast efficient service.
Right part fast delivery
Can’t fault it
Thank you
12 May 2026
Reply from DG Supplyline Ltd
Hello Lee,
Thanks for the great feedback! We're delighted to hear that you experienced a fast and efficient service, and that the part you needed arrived promptly.
We always aim to deliver a seamless experience for our customers, so hearing that you couldn't fault our service is fantastic. Thank you for choosing DG Supplyline, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Great experience
Great experience. Yes, the parts I ordered weren't immediately available, but I received an email explaining that I would receive them as soon as they were in stock, rather than requesting the information myself.
11 May 2026
Reply from DG Supplyline Ltd
Dear Viktor,
Thanks for the great feedback! We are delighted to hear that you appreciated our communication regarding your order.
While we always aim to have our hardware parts available for immediate dispatch, we believe in keeping our customers fully informed every step of the way if an item is temporarily out of stock. It is wonderful to know that our proactive updates gave you a great experience.
Thanks for choosing DG Supplyline, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Good service
5 May 2026
Reply from DG Supplyline Ltd
Thank you for your feedback! We are pleased to hear that you had a good experience with our service.
We always aim for a 5-star experience, so we will be working hard to earn that extra star on your next visit. Whether you are looking for replacement locks, gaskets, or silicone sprays in the future, we look forward to helping you again.
Kind regards,
The DG Supplyline Team
Were able to supply a new handle for my…
Were able to supply a new handle for my 25+ year old windows. Good price and delivered within a couple of days.
8 May 2026
Reply from DG Supplyline Ltd
Hi Derek,
Thank you for your kind feedback! We are glad to have helped you find the correct handle for your windows, even after 25 years. It is great to hear that you were pleased with the pricing and our quick delivery service.
We aim to provide a 5-star experience for all our customers, so we look forward to assisting you again the next time you need hardware parts.
Kind regards,
The DG Supplyline Team
Good to find a site selling the…
Good to find a site selling the slightly obscure by-the-metre seals I needed, and my order was fulfilled and delivered very quickly.
6 May 2026
Reply from DG Supplyline Ltd
Hello,
Thank you for your lovely feedback! We're delighted that you were able to find the specific seals you required on our website.
Our team works hard to maintain a comprehensive stock of hardware parts (including the more obscure ones), and it's great to hear that your order arrived promptly.
We look forward to helping you with your future door & window repair needs!
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hello David,
Thank you for your 5-star review! We are pleased to hear that you arrived quickly and that it was easy to order. We strive to provide a seamless experience for our customers, and it's great to know we hit the mark for you.
We look forward to helping you with your future window & door hardware needs!
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Thank you for the review! We are delighted to hear that you were pleased with our service and the quick turnaround of your order.
Providing a swift and reliable experience is what we strive for at DG Supplyline, so it is great to know we hit the mark. We appreciate the recommendation and look forward to helping you with your hardware needs again in the future.
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hello,
Thank you for the fantastic feedback! We are delighted to hear that you were pleased with our range of hardware and that your order arrived quickly.
It's great to know you would recommend us, and we look forward to assisting you with any future door or window repair needs.
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hello Diana,
Thank you so much for the 5-star review! We're delighted to hear that you found our service reliable and our team helpful. Providing expert support and a quick turnaround for our customers is exactly what we strive for at DG Supplyline.
We look forward to assisting you with your hardware needs again in the future!
Kind regards,
The DG Supplyline Team
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