We had a fantastic experience with DFS, thanks to our advisor Emma. She was absolutely fantastic and a massive help throughout the whole process. Emma clearly explained everything, patiently answere... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a lovely experience day, our guy was Jet, we felt no pressure to buy, and nothing was too much trouble. He answered any questions we had and he showed us around different sofas, we finally fou... See more
Company replied
Jon was absolutely fantastic, we picked the sofa we liked but forgot to bring the measurements. He was able to get our previous order up, show us something of similar size and talk us through everythi... See more
Company replied
Would just like to say big shout out to zee khan for helping us with the purchase of our new couch, everything was explained perfectly even down to the smaller details. Any one that takes calls at 9:3... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a very relaxed unforced visit…
It was a very relaxed unforced visit the salesman was very helpful and thorough with the information
2 September 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service
Jon was absolutely fantastic, we picked the sofa we liked but forgot to bring the measurements. He was able to get our previous order up, show us something of similar size and talk us through everything. He was also friendly and personable and nothing was too much trouble. The process was so simple and I got my approval email just as we left the store! Would highly recommended
2 September 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jon met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very informative and professional…
Very informative and professional individual also very helpful in msking decision by providing accurate information
30 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Our purchase was hassle free and our…
Our purchase was hassle free and our options were broken down simply and professionally by advisor “jet” no fuss no oversell just facts and figures delivered as they should be.
Keep doing what your doing.
1 September 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
New Sofas
Lovely experience from start to finish. We were welcomed by Matthew the branch manager of DFS Wednesbury. We found a sofa that we really liked, and he talked us through all the specifics and even gave us recommendations on how to have it positioned in our home. He was very easy to deal with and at no point did we feel pressured at all. I would really recommend Matthew and this Store to anybody looking to purchase any kinds of furniture, 10/10.
30 August 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matthew.
Kind Regards,
Jordan
DFS Customer Support
Staff were very approachable and…
Staff were very approachable and helpful.
Product selection and financial agreement was simplified for the customer and the product is good quality.
30 August 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very good
Very good. Helpful member of staff who went through everything clearly and checked on everything we requested
28 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
John was amazing
John was amazing, he helped us get exactly what we wanted.
He made the whole process easy and smooth.
We are really happy with our experience
30 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Electric recliner 3 seater plus chair
Electric recliner 3 seater plus chair. Great price and store staff helpful. Happy customer
2 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Jet is a credit to their staff!
Jet was very helpful and made us feel comfortable whilst we were shopping
23 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We great customer service were able to try out the sofa we…
We were able to try out the sofa we wanted to buy Sharna was very helpful and polite and didn’t push us at all and wanted to make sure we made the right choice for us. She explained finance options and what happens going forward with our purchase. Also how to look after our new leather sofa. We had our last sofa from dfs and have had years of wear out of it so we hope that this sofa will be the same quality product.
29 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Staff were fantastic
Staff were fantastic. We visited a number of different DFS stores & we’re never pressured or ‘bothered’ whilst looking.
We purchased for Fareem. He was thorough and kind and listened to what we needed. He was helpful and made the purchase much easier.
29 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Jon was absolutely brilliant he went…
Jon was absolutely brilliant he went through everything with us, explained all about sofas the warranty etc
29 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent
My experience at DFS was very good. The staff and were very friendly and helpful.
27 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The lady we dealt with was very…
The lady we dealt with was very pleasant thorough and polite. She didn’t push us into anything and let us make our own decisions.
28 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Jet was brilliant
Jet was brilliant. Start to finish!
Even stayed after hours to finalise our purchase. Top guy, thank you for all your help
28 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.