DFS Furniture - TruroReviews 

3,146
TrustScore 5 out of 5

4.9

Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Teresa was very helpful and informative about the sofa we wanted. Made us feel at home and that the choice we made was good for our needs. Would highly recommend talking to teresa if you use the Truro... See more

Company replied

Rated 5 out of 5 stars

The staff at threemilestone dfs were amazing! So helpful, and the sofas themselves were lovely. Really high quality and nicely finished. We are very happy with the service we received and would defini... See more

Company replied

Rated 5 out of 5 stars

The lovely maria is hopefully sorting our sofa out for us tomorrow, she was incredible. We couldn’t recommend her more at the Truro store. We are excited for our sofas, Love Rosie & Bailey

Company replied

Rated 5 out of 5 stars

Tristan was politely welcoming into the store enquiring if I need any help. He was very professional and meticulous in giving options for the sofa I wanted. Clearly gave me all the information need... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, United Kingdom

  • 0333 999 9508

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,146)

95,941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely seamless sales experience

Lovely seamless sales experience. Nat knew all her stuff and lead me threw the sale with ease.

3 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello Cathy,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Happy…

Dan was great at explaining everything regarding the sofa and the payment options and the measurements and was very professional yet friendly. Would definitely recommend!

30 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Wonderful

The staff at threemilestone dfs were amazing! So helpful, and the sofas themselves were lovely. Really high quality and nicely finished. We are very happy with the service we received and would definitely recommend dfs to friends and family!

30 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Dan was really helpful and efficient

Dan was really helpful and efficient: a delight to deal with.

1 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Teresa was very helpful and informative…

Teresa was very helpful and informative about the sofa we wanted. Made us feel at home and that the choice we made was good for our needs. Would highly recommend talking to teresa if you use the Truro branch as she certainly knows the products she is selling and personally offers to do the leg work for a smooth transition from buying to delivering to the house. Customer service was impeccable.

28 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello, thank you so much for your review. We are so happy to hear this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Nice staff

Nice staff, friendly and knowledgeable

28 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Mancave sofa

Staff excellent. Product what we were looking for.

27 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Quick service

Quick service, no fuss

27 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The lovely maria is hopefully sorting…

The lovely maria is hopefully sorting our sofa out for us tomorrow, she was incredible. We couldn’t recommend her more at the Truro store. We are excited for our sofas, Love Rosie & Bailey

26 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Maria.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from Stephen today in…

Excellent service from Stephen today in helping us find our next sofa. Highly recommend the team at truro

25 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Stephen.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Theresa, Truro Dfs

Theresa, advise and knowledge of products excellent.

22 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Good range if furniture

Good range if furniture
Staff attentive and efficient

13 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Found what I wanted and the assistant…

Found what I wanted and the assistant was very cheery and helpful. Will always use DFS because as of now we have never been disappointed.

19 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The guy who delt with us was…

The guy who delt with us was brilliant,I will be buying again from the store

17 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The gentleman that served us was…

The gentleman that served us was fantastic.he answered all my questions explained everything in detail served us coffee didn't push us let us take our time brilliant service.

18 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant, thank you Steve,

17 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you for your 5 star review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Tristan was most helpful

Tristan was most helpful, informative and very approachable.
Brilliant at his job.

16 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Welcome warmly when entering shop &…

Welcome warmly when entering shop & asked regarding help

When help needed very informative professional

Buying process explained & easy

15 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 4 out of 5 stars

Wide variety of products available in…

Wide variety of products available in the store. Staff very knowledgeable about the products.

15 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

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