I came into the Ruislip with a good idea of what I wanted to buy, complete with a sample scatter cushion. Lady quickly directed me to range that she thought met my requirrements and identified a clos... See more
Company replied
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See what reviewers are saying
We had a lovely experience speaking with Leah, who was very thorough in providing us with information and additional details regarding our purchase. She was very kind, friendly and professional in hel... See more
Company replied
We had been back and forth to the Ruislip store quite a few times to view the same sofa and thankfully had Adam to talk us through almost every time. After what was probably our 4th visit we final... See more
Company replied
The service was excellent. I was served by Sophia who gave expert advice and information on 2 sofa beds I was interested in and she really helped me to decide which one was best for my circumstances.... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom
- 0333 999 9776
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very good service and prices we would…
Very good service and prices we would recommend DFS
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am very happy about service I seen in stor
I like dfs furniture and it’s very good quality
18 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The staff on site were very helpful and…
The staff on site were very helpful and Leah helped us with the design and colour of the sofa and Bed
11 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS visit
We had a lovely experience speaking with Leah, who was very thorough in providing us with information and additional details regarding our purchase. She was very kind, friendly and professional in helping us with our purchase. Thank you so much!
18 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Do not go there
originally left a 5 star review when I went to purchase the sofa since then it’s gone down hill my sofa delivered 3 weeks after date promised then since delivery date 1 week later issues started 3 months later after 19 emails and 3 visits and no contact from store manager am still no further down the line sofa broken can’t sit on them we are sitting on the floor 9 messages left for store manager and no contact back I think it’s time to deliver the sofas outside the store
17 July 2026
Unprompted review
Reply from DFS Furniture - South Ruislip
Good afternoon Joe,
Thank you for taking the time to share your review with us, we are so sorry to hear your experience was not seamless and your concerns are yet to be resolved, we appreciate this is not ideal for you.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Holly M
DFS Customer Support
Very professional
I came into the Ruislip with a good idea of what I wanted to buy, complete with a sample scatter cushion. Lady quickly directed me to range that she thought met my requirrements and identified a closely matching shade. Very professional.
16 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
It was great experience
It was great experience, professional staff no wait at all and respectfully at customer service
9 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Jason knew what he was talking about…
Jason knew what he was talking about and made the experience a pleasant one.
13 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Very good and helpful.👍
Great customer service! Friendly, helpful, and professional. Highly recommend!👍
10 July 2026
Reply from DFS Furniture - South Ruislip
Hello Seena,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Mr ahmed bakhtani
I recently ordered a sofa from DFS. The staff were friendly and helpful, and the ordering process was quick and easy. Although I’m still waiting for delivery, I’m very happy with the service so far.
9 July 2026
Reply from DFS Furniture - South Ruislip
Hello Nasir,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Leah in south ruislip was really…
Leah in south ruislip was really helpful and amazing ahe helped with everything that I needed for a new sofa highly recommended.
Many thanks
Steph
1 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very professional sales team who gave…
Very professional sales team who gave me various options and supported me with my decision.
30 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff is very friendly with smiles and…
Staff is very friendly with smiles and knowledge of products specifically Amy and Amina
Thanks 👍 😊
6 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
I recently visited DFS in person and…
I recently visited DFS in person and had a really positive experience. The showroom was well laid out, making it easy to browse the different sofas and furniture without feeling rushed. We was supported by Adam who was friendly, knowledgeable, and happy to answer my questions without being pushy. He took the time to explain the different fabric options, delivery times, and warranties, which made choosing much easier. Overall, the customer service was excellent, and the whole experience was relaxed and professional. I would definitely recommend visiting a DFS store if you're looking for quality furniture and helpful service.
6 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great service from Adam at DFS South…
Great service from Adam at DFS South Ruislip
Adam was really helpful and made the whole experience easy for us. He was friendly, patient, and explained everything clearly. We didn’t feel rushed at all, and he helped us choose what was right for us. Really happy with the service at the DFS store in South Ruislip. Thank you, Adam!
5 July 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Adam met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sophia was excellent
Sophia was excellent. Great advice on the products allowing time to consider the options.
5 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The gentleman (Jason) was courteous and…
The gentleman (Jason) was courteous and polite throughout and explained everything.
4 July 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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