DFS Furniture - Shrewsbury Reviews 

Professional informative curtious good experience from one of your customer service colleagues at shrewsbury dfs store.

Tony was very knowledgable about the product he was selling. He gave a very detailed explanation of what the insurance covered. There was no pressure to buy the sofa.

Tony sales manager that helped us with our purchase was amazing and went above and beyond.

Very approachable and easy to talk to made the purchase process easy.

Great choice on display. Graham was helpful and friendly throughout our chat and subsequent order - great customer service.

Great help and customer service

Great service

The staff were lovely, friendly and helpful, and they offered some useful advice on how to care for the sofa after delivery.

The ordering process was fairly quick and straightforward. However, I do feel DFS could improve the privacy arrangements when customers are providing personal information. The shop was quite open, and the whole showroom could hear me giving private details to the sales representative, including my annual salary. A more private area for completing the financial and personal information would make the experience much more comfortable and reassuring.

Overall, the staff were great, but I think the privacy aspect of the ordering process could definitely be improved.

I found the staff in the Shrewsbury store to be approachable, very helpful and informative and they made the whole process of purchasing our new sofa quick & straightforward.

Understood what we needed as a family.

The young lady was very helpful and polite didn't try to push extra things onto us and we received a warm welcome when arrived at store

A smooth transition from start to finish. Everything was explained without pressure and the optional extras were good value. We were advised on how to care and clean the sofas we purchased

Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder around before making our choice and everything we needed to know about our purchase was explained in great detail. Chloe, Sue and Ella were fabulous, nothing was too much trouble and it was near to closing time but we still were able to take our time, thank you girls!
The transaction was very smooth and an unexpected surprise that our sofa was on an ‘express delivery’ which meant we would be receiving it in a week or a little over, amazing!! Top marks!!

the lady i dealt with was very helpful not pushy in trying get me to buy made me coffee and even though we had finished told me to take time finishing drink overhaul very happy with service

Cheerful and informative. Not pushy

The staff were polite, very helpful and a great range of furniture

Excellent customer service. Friendly and good advise for our needs .
Was not rushed into buying no sales pressure and we came away with the sofa we needed .Excellent

Very happy I found the employee very helpful & polite all positive thankyou. MR D Lovatt.

The staff at DFS Shrewsbury were very helpful and knowledgeable
And were not pushy into myself purchasing my new settee