We were not put under any pressure as we returned to the store several times to look at the sofa we had chosen before making our final decision. Graham was on hand answering any questions we had regar... See more
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Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... See more
Company replied
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... See more
Company replied
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 0333 999 9745
4.9
Excellent
4K reviews
Asks customers to review
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John was really pleasant and helpful.He…
John was really pleasant and helpful.He explained everything in detail and I was really happy
15 May 2026
Reply from DFS Furniture - Shrewsbury
Good morning Jane,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great Service ,helpful staff everything…
Great Service ,helpful staff everything explained fully .
12 May 2026
Reply from DFS Furniture - Shrewsbury
Good morning Steven,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
very professional good information
11 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very good experience
Very good experience. Jon provided a first class service. He had a good knowledge of the product and services provided by DFS.
10 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Back again
We were/are returning customers to your Shrewsbury store. As replacement furniture isn't something that one buys very often it was good to go directly to a reliable firm we had previous experience of. A warm and postive greeting with help locating reclining settees and chairs. Then we were left to browse with absolutely no pressure selling or indeed someone 'hovering' and making us uneasy. We chose fairly quickly and were then served professionally and clearly. We were assured the furniture we chose would fit through our small doorway as the settee - in particular - dismantled for delivery - a significant relief. We were given a magnificent cappacino - much better than some high street cafes!
I am sorry I cannot remember the lady's name who so kindly helped us and made the experience a joy and not mundane.
11 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great, friendly service from Helen who advised on all options without pressurising or rushing us. We can’t comment on the delivery or product yet but if it’s the same level as what we had in-store then this will be a 100% great experience
10 May 2026
Reply from DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very polite and talked us through…
Very polite and talked us through everything very clearly, very pleased
10 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Sofa Purchase
Helen at Shrewsbury was very friendly and helpful, listened to our needs and advised us accordingly, no pushy sales tactics, just listened and advised with a smile on her face. She's a credit to the company.
10 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Helpful and friendly member of staff…
Helpful and friendly member of staff helped us with our order.
9 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
very helpfull and very friendly
9 May 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helen in the shrewsbury store is excellent
Helen in the shrewsbury store was really helpful, explained all options available and was patient whilst we made the right choice.
6 May 2026
Reply from DFS Furniture - Shrewsbury
Good morning Charlotte,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ella was so helpful with the selection…
Ella was so helpful with the selection process. her technical knowledge of the product range was most helpful in guiding us to the perfect solution for our needs. A very refreshing experience.
4 May 2026
Reply from DFS Furniture - Shrewsbury
Good afternoon,
Thanks for your lovely feedback, we’re glad to hear Ella met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Ellie was extremely helpful and…
Ellie was extremely helpful and accommodating.
Helped in every way she could.
Great service thank you.
5 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
George was really helpful without being…
George was really helpful without being pushy. He gave good advice and used his knowledge to help us to a final choice.
4 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Important Purchase
Visited the Shrewsbury store to purchase some furniture for our son, Stuart (in his pink polo, apparently we share a love all of polo’s of all colours) was our first point of contact, he discussed some options with us as we were a little undecided on colour/style etc. Once we had decided on the preferred sofa of choice we were then dealt with by Ella, she was great, very humorous and guided us through the whole payment process really well (no pressure selling, just very informative). Very relaxed purchase and it was actually quite enjoyable.
4 May 2026
Reply from DFS Furniture - Shrewsbury
Good afternoon,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Excellent service from start to finish
3 May 2026
Reply from DFS Furniture - Shrewsbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lovely sales lady
The sales lady, Helen , in Shrewsbury branch was smiley, helpful, informative and not at all pushy.
3 May 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great assistance from sales person
Great assistance from sales person. Polite and knowledgable
1 May 2026
Reply from DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
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