Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
Very helpful assistant, explained everything fully couldn’t be happier, the quality of my chosen furniture looks great, a big thumbs up from me 👍👍
Company replied
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
Asks customers to review
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Lots of choice
Lots of choice, great sales person, knew all the products and services we required. A very easy purchase and can’t wait to receive the new sofa’s
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great service from muhammed!
Great service from muhammed!
Took me through all the options and provided great information and examples
2 September 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The in store adviser was very helpful
The in store adviser was very helpful. There was no hard-sell, I could take my time.
I then ordered over the phone which was easy and quick.
2 September 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Mohamed left us alone to look around…
Mohamed left us alone to look around after introducing himself and helped us once we had chosen the suite very helpful
1 September 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very helpful assistant
Very helpful assistant, explained everything fully couldn’t be happier, the quality of my chosen furniture looks great, a big thumbs up from me 👍👍
1 September 2026
Reply from DFS Furniture - Romford
Hello Ian,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Muhammad was very helpful and had good…
Muhammad was very helpful and had good customer skills.
1 September 2026
Reply from DFS Furniture - Romford
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I can’t wait for my new sofa
I can’t wait for my new sofa! The staff were so friendly and helpful, and they did a great job. Excellent service! 😊
31 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Caroline the sales lady at Gallows…
Caroline the sales lady at Gallows Corner branch was fantastic.
31 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Faisal khan helped us with our purchase…
Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional experience.
30 August 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Faisal.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The guy talked us through everything…
The guy talked us through everything and was very polite
28 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Deciding on which furniture to purchase
The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furniture.
28 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
All the staff are very friendly and…
All the staff are very friendly and when I entered the store, I feel welcome and the service is excellent
16 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Aftersales are weak
the pre sales pitch was great, however the after sales and customer care was not a great experience
17 April 2026
Reply from DFS Furniture - Romford
Hello William,
Thank you for taking the time to share your feedback, its greatly appreciated and we are very sorry to learn the after sales service has not met your expectations. After looking into the order I can see your concerns were addressed with the store manager and this was brought to a mutual resolution with the account holder.
If there is anything further you do wish to discuss with the team, please do not hesitate to contact us directly and wr would be happy to revisit this with you. Apologies again.
Kind regards,
Lia
DFS Customer Support
The overall professionalism of the…
The overall professionalism of the staff, the advice given, and how friendly the staff were . Natalie good service.
26 August 2026
Reply from DFS Furniture - Romford
Hello Sonia,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
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