Alistair was very clear on how to service the various cushion types. He also sorted friends who had come with me to the shop who also purchased your products. His associates followed the process of ve... See more
Company replied
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See what reviewers are saying
Our visit to the DFS store in Paisley was a very relaxed experience that was a welcome change for furniture purchasing. We were offered & given good advice & also left to browse. Joanna showed us the... See more
Company replied
Was allowed to look around the store without being pounced on. Member of staff was very approachable, very knowledgeable, showed me various sofa beds available, asked me about the changes I am making... See more
Company replied
Ian was very helpful and professional. He clearly explained all the benefits and features regarding our choice of sofa. He then took us through the finance options available to us. All in all, Ian d... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
11K reviews
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Excellent furniture quality and top class customer service
The furniture quality is excellent and customer service is top class.
3 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Incredibly helpful and efficient service
The manager was incredibly helpful, attentive and patient throughout, without being by overbearing. Very happy with the service!
2 August 2026
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, explained all the add ons and costs clearly.
2 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Positive shopping experience.
2 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Good customer service.
1 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Misc items sold by Lavina with patience and good humour
Laminate took time to offer constructive help
1 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Sales azsistant heather was extremely…
Sales azsistant heather was extremely helpful and put us at ease' we will defo come back to same store to buy next suite for our house' heather deserves all the praise we give her.
Paisley store
1 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Heather met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Paisley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing customer service.
Christine was a credit to your company.
She made me feel valued as a customer and was very sincere about it.
She knew what she was doing and also helped me when I was disappointed that I couldn't get the colour (via your QR code) I wanted for my sofa and said I could get the colour so happy to have this colour.
I will tell my friends and family to come to DFS as the customer service from Christine was amazing.
1 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Christine met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great dfs experience
Joanna was apologetic for our wait as store was busy, she listened to what we wanted and advised us accordingly. Joanna was very pleasant to deal with and made our experience all the better.
1 August 2026
Reply from DFS Furniture - Paisley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Friendly
Friendly, polite staff. Good stock knowledge and quick easy to order. Good experience overall.
1 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service
Amazing customer service, made the process super easy and stress free
1 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
No hard sell I had been in the Paisley branch a few…
I had been in the Paisley branch a few times looking at the new Falcon, before finally deciding to go ahead and purchase it. Had a lovely conversation with Lavina. Her knowledge of the product was impressive. Although she was on a commission basis, there was no hard sell, she wanted to make sure I was totally happy with my purchase before proceeding. Thank you.
31 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
I made a purchase with the help of…
I made a purchase with the help of Christine, she was friendly, very knowledgeable about the products, non pushy with the add-ons, and was extremely patient with me. She gave me time and space to make my decision, and made the whole experience a lot more pleasant than I’d expected it to be.
The store itself was clean, and had a nice atmosphere
31 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
TV Room Sofas
My wife and myself visited the Paisley store for the first time and very impressed with the internal design features of the store containing a large selection of furniture.
We made contact with a member of the staff called Sahid who was smartly dressed and respectful to us and very informative with the products on show.
In our case we wanted to purchase a two and three piece sofas.
Sahid was very helpfull and respectfull answering all our questions and we felt confortable with no pressure to complete our purchase.
31 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Staff member was 10/10 couldn't have…
Staff member was 10/10 couldn't have asked for anyone nicer. The fact I turned up 10 mins before closing and the girl was amazing im sure her name was johanna ( mega apologies if ive got the name wrong ) took the time to process my order without any hassle had the biggest smile, just genuinely pleasant and can't recommend her enough. Retail shops wouldn't be F****D and wouldnt be relying on online if we had more people like Johanna on the front line
30 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Paisley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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