Our visit to the DFS store in Paisley was a very relaxed experience that was a welcome change for furniture purchasing. We were offered & given good advice & also left to browse. Joanna showed us the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was allowed to look around the store without being pounced on. Member of staff was very approachable, very knowledgeable, showed me various sofa beds available, asked me about the changes I am making... See more
Company replied
Bobby was very helpful (& patient!) in assisting us to narrow down our search and select a sofa that we were happy with. He was very knowledgeable about the stock and listened to what we were lookin... See more
Company replied
Ian was very helpful and professional. He clearly explained all the benefits and features regarding our choice of sofa. He then took us through the finance options available to us. All in all, Ian d... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We received first-class service from…
We received first-class service from start to finish from Ash (Mohammad Mughal). Working in car sales myself, I know when someone is truly excellent at their craft, and Ash is exactly that. His approach from the very beginning was professional, knowledgeable, and customer-focused.
He took the time to listen to our needs and guided us to the perfect sofa for our home and lifestyle, especially with having young children. What stood out most was his ability to balance practicality with style, helping us choose something that not only suited our family but also looked fantastic.
Ash’s product knowledge, attention to detail, and genuine desire to help made the whole experience enjoyable. A real credit to the company, and I would highly recommend him to anyone looking for outstanding service.
30 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great customer service thankyou.
30 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Extremely informative & helpful staff
Extremely informative & helpful staff, excellent choice of sofas
30 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very handsome on nothing was another…
Very handsome on nothing was another the young lady that attended to us made us feel relaxed a helpful
15 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were friendly but not…
Staff were friendly but not overbearing. When we decided on a suite the staff were very helpful and explained everything in great detail.
22 August 2026
Reply from DFS Furniture - Paisley
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
The store is well laid out and easy to…
The store is well laid out and easy to navigate. The staff are friendly but not pushy which is good as I don’t like being rushed into anything.
29 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
The whole process was so simple and the…
The whole process was so simple and the staff were so helpful. The customer service was also excellent.
29 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Derek was exceptionally helpful
Derek was exceptionally helpful, informative and made it a very easy process in store.
29 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant service staff were so helpful…
Brilliant service staff were so helpful and knowledgeable
22 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
We were looked after with the salesman…
We were looked after with the salesman very informative
29 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very happy with salesperson today got…
Very happy with salesperson today got what we needed at the right price
29 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Joules Couch Purchase
That staff at the paisley branch were very helpful and provided the required information to slow us to select the right couch. I would especially like to recognise Lavinia for here high level of customer focus
28 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Ash the Sales advisor was excellent
Ash the Sales advisor was excellent, his knowledge and advice was very helpful
27 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Delightful
Great. Informative. Happy, Pleasent staff. There was no pressure. A great layout of the store. Plenty of styles.
27 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Koray Yildrim was amazing from the…
Koray Yildrim was amazing from the minute we walked in to the shop, professional, helpful and really knowledgeable.
Great contact after our visit, really recommend this store & Koray!
27 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The young lady was very efficient and…
The young lady was very efficient and quick as we had places to go that day. very good!
20 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Was such a stress free process
Was such a stress free process, everything was explained so well.
26 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.