The manager[ in the sale items dept who dealt with us, .new malden] was brilliant ,he was extreamley helpful ,measured & explained everything , explained the cover we took out , was a fantastic experi... See more
Company replied
Location
Switch locationBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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See what reviewers are saying
From a member of staff opening the door for us to ordering furniture we found we found the staff very friendly. Samir, who attended us was very informative & not at all pushy. We did visit another bra... See more
Company replied
Excellent customer service We had a disappointing start to our visit, as we did not feel welcomed or receive much assistance from the first member of staff we approached. Thankfully, a lovely... See more
Company replied
Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, United Kingdom
- 0333 999 9769
4.9
Excellent
5K reviews
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Everyone in store were so nice and…
Everyone in store were so nice and helpful, especially Samir and Mo. They would come over answer all questions and then leave you to look around so you never felt pressured. Great experience and amazing sofas
3 July 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Your staff taking so much time to help…
Your staff taking so much time to help us in all ways and to make a decision that we are happy with.
2 July 2026
Reply from DFS Furniture - New Malden
Hello Sarah,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent sales assistant
Excellent customer services. Was not rushed and everything was explained patiently and in detail. Felt very comfortable making the purchase. The range of sofas and options are excellent. Sofas very comfortable. The sales assistant was very patient efficient and softly spoken and felt comfortable going through the purchasing process.
24 June 2026
Reply from DFS Furniture - New Malden
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello Shirlene,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Originally wanted to buy a sofa that…
Originally wanted to buy a sofa that was on clearance, had asked a question about it that i apparently had to wait for the manager to get back to me about and left my phone number. Not only did I not get a call but the next time I went in store to purchase it anyway the store had sold it. I was then told that as a result of the issue they would put a note on this order to try and get me the sofa earlier than the normal delivery time. The delivery time has now been extended from the original date of 02/07 to 23/7 so not only did I not get the delivery earlier I now have to wait an additional 3 weeks. Terrible service all round.
2 April 2026
Reply from DFS Furniture - New Malden
Good morning,
Thank you for taking the time to share your feedback, its always greatly appreciated. Majority of the furniture is hand made to order, a delivery time will apply and we assure you it will be worth the wait!
With the ex-display/ clearance stock in store, as the customer is able to purchase the items straight away in store and in most cases take it home the same day, stock is first come, first served. Unfortunately if the furniture was not secured we are unable to hold it due to the demand, I can only apologise for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Great experience, thank you.
Samic has been very helpful, explaining in full the deals and sofa features and T&C's.
Fully appreciated the patience and the manners.
27 June 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic service!!!!
27 June 2026
Reply from DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Samir was very helpful
Samir was very helpful. A relaxing & knowledgable experience from start to finish.
Would definitely recommend.
26 June 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We recently purchased two Nevara power…
We recently purchased two Nevara power recliner chairs from DFS and wanted to share our excellent customer service experience.
A special thank you to Samir Talic, who was exceptionally helpful and supportive throughout the whole process. He took the time to understand what we were looking for, explained the options clearly, and helped us identify the right chairs for our needs.
Samir made the purchasing experience smooth, professional, and stress-free. His knowledge, patience, and friendly approach were greatly appreciated. We are very happy with the service we received and would highly recommend him to anyone looking for helpful and reliable support.
Thank you again, Samir, and thank you to DFS for the outstanding customer service.
23 June 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great Experience with Roy
Great Experience with Roy - very knowledgeable, professional and great advice. Great Customer Service & Professionalism.
Thank You for making the process pain free and for the coffee :-)
23 June 2026
Reply from DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent service from amazing staff
We had excellent service today while purchasing a new sofa. The staff were kind and very attentive and explained our options clearly. They even brought us a coffee! I would highly recommend
23 June 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Samir assisted me and provided an…
Samir assisted me and provided an excellent experience from start to finish. He was extremely professional, knowledgeable, and took the time to explain everything clearly — from the sofa options to delivery and cover details. He answered all my questions patiently and made the whole process easy and stress-free. Outstanding customer service and a real credit to the team. Thank you, Samir!
23 June 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The store manager and staff were…
The store manager and staff were friendly helpful and knowledgeable
22 June 2026
Reply from DFS Furniture - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
the knowledge and attention to detail…
the knowledge and attention to detail of the store assistant
21 June 2026
Reply from DFS Furniture - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.
20 June 2026
Unprompted review
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service!
Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.
20 June 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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