Mark, at the MK store. was extremely helpful, explaining all about the furniture involved and its care. He didn't rush us or pressurise us and seemed genuinely keen to be as helpful as possible. Mark... See more
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The staff were all very professional, friendly and not pushy or aggressive. Their range of sofas etc was extensive to say the least. A big thankyou to Danielle at the Milton Keynes branch who guided m... See more
Company replied
Anna was extremely helpful, she gave me all the specific information I needed about my purchase, how to look after it and explained the finance and insurance in great depth. She took me step ny step t... See more
Company replied
We planned to visit other sofa companies after DFS, but their incredibly welcoming and helpful staff made it unnecessary! We were given every assistance and support to enable us to choose our perfect... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom
- 0333 999 9772
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Beautiful experience in store
Beautiful experience in store. It was great to be served by the staff. She went above and beyond.
1 August 2026
Ghiovana/Joanna was excellent
Ghiovana/Joanna was excellent, very professional, friendly and extremely helpful
1 August 2026
Mark
Mark, at the MK store. was extremely helpful, explaining all about the furniture involved and its care. He didn't rush us or pressurise us and seemed genuinely keen to be as helpful as possible. Mark explained in full the process for paying by finance so that we left the store with confidence. The overall service was excellent. My wife was even presented with a coffee!
1 August 2026
Excellent staff
Excellent staff. Very helpful. Good customer service. A smiling face attitude.
1 August 2026
Very good experience overall
The store is large with a really good selection of furniture. The member of staff was really helpful and knowledgeable. We weren't rushed and our concerns on sizing were met. Very happy with the items we ordered. The only negative is that we weren't aware of a delivery charge as this was never discussed so to see an extra £129 on the invoice was quite a shock!
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Danielle was super lovely and helpful
Danielle was super lovely and helpful. She listened to what we wanted, explained everything clearly and answered all our questions.
1 August 2026
Reply from DFS Furniture - Milton Keynes
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A great experience
The staff were all very professional, friendly and not pushy or aggressive. Their range of sofas etc was extensive to say the least. A big thankyou to Danielle at the Milton Keynes branch who guided me through various options and closed the deal.
1 August 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The staff were helpful
The staff were helpful, informative and friendly without giving the hard sell.
29 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Friendly,welcoming team and loved the…
Friendly,welcoming team and loved the cappuccino offered
31 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Friendly and professional service.
27 July 2026
Reply from DFS Furniture - Milton Keynes
Hello Natalie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Fantastic service by Arti thank you I found exactly what I needed.
Arti was fantastic and knew exactly what I wanted. She showed me several options and was very patient. I found the sofa and chair that suited my purpose and I ordered it straight away as Arti was able to answer all the questions I had. Thank you Arti.
27 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I was served By Arti and she was very…
I was served By Arti and she was very helpful and answered all my questions.
27 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Well informed
Well informed, enthusiastic staff made choosing our sofa and enjoyable experience
27 July 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Guivanna was extremely helpful and…
Guivanna was extremely helpful and answered all our questions
26 July 2026
Reply from DFS Furniture - Milton Keynes
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly servise
Very friendly servise, helped to answer questions,would recommend to anyone .
26 July 2026
Reply from DFS Furniture - Milton Keynes
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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