Buying sofas Left to browse but asked if needed help No pressure selling Answered questions that were asked fully knowledgeable Sales person very friendly sorry didn’t remember name was Farman... See more
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See what reviewers are saying
The store at Fosse Park Leicester has lots of helpful and knowledgeable staff who are not too pushy in their sales. Hitesh was our sales advisor and he answered all our questions and provided a very... See more
Company replied
We had such a great experience at DFS purchasing our new living room suite. Hitesh was thoroughly lovely from start to finish. He was supportive, genuine and really took the time to help us with... See more
Company replied
Hitesh, our sales representative, was very helpful and efficient- he answered all our questions and took care of the paperwork without fuss. Also he did not make us feel pressured which was nice.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7K reviews
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Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Adviser Hitesh was was vey good
Adviser Hitesh was was vey good, adised on mixed pattern collection for furniture covering, very polite curtiouse(not pushy in sales routine) went through items in detail and items were treble checked for accuracy prior to purchse overall a very good service.
15 August 2026
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Hitesh.
Kind Regards,
Jordan
DFS Customer Support
Great experience purchasing a sofafor…
Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to finish we were assisted with all aspects of the purchase and all of our questions were answered throughout the process. We’d highly reccomend Hitesh and DFS Leicester for anybody purchasing furniture for their home.
14 August 2026
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Hitesh met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service
Hitesh was amazing answering any queries we had and helping us find the perfect sofa for our home!
13 August 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Hitesh.
Kind Regards,
Jordan
DFS Customer Support
Customer service was exceptional we…
Customer service was exceptional we were offered some drinks whilst signing our contract.The staff was so friendly and helped us to choose the right furniture for our house.
13 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I knew what I wanted and walked into…
I knew what I wanted and walked into the shop and was greeted by Hitesh. He steered me round the shop to show me different leathers and spent time with me. He listened and made the purchase easy
13 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Paul introduced himself at the door
Paul introduced himself at the door, pointed us in the right direction and left us to it. Great customer experience
12 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I was very happy with the service I…
I was very happy with the service I received. I was well informed throughout, and all the necessary evidence and information were provided to me in the store. The staff were helpful, professional, and made the whole experience very easy.
10 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Terrible quality after just a few years…
Terrible quality after just a few years – avoid DFS
We bought a sofa from DFS a few years ago and the fabric has already started peeling off. They advertise a 15-year guarantee, but when I contacted customer service I was told it only covers the first 2 years and they couldn’t do anything to help.
Their adverts claim “quality is everything,” yet the materials they use are some of the worst I’ve come across. It simply doesn’t last.
Don’t waste your money here.
10 August 2026
Unprompted review
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service knowledgable staff and…
Great service knowledgable staff and good selection of sofas.
Visite don a sat with mey wife and bought a couple of sofas. Service was great and the range of sofas was excellent.
1 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Beth was very knowledgeable and…
Beth was very knowledgeable and friendly made buying our sofa a pleasant experience
9 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
Great service, very helpful and friendly. Ordered exactly what I’d expected.
9 August 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sales person that looked after…
The sales person that looked after our order is name is itash he was very professional and very helpful and polite 10 out of 10 excellent sales person
9 August 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Good range and quality
Good range and quality. Hitesh was very knowledgeable, polite and helpful
9 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Friendly and professional.
Friendly and professional, told me everything I needed to know
8 August 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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