We were greeted on arrival but left to ourselves to browse and were not pestered by any sales people. When we were ready to look at purchasing a new sofa and chair I approached one of the staff, Nige... See more
Company replied
Location
Switch locationNorthfield Avenue, Belgrave Retail Park, NN16 9TS Kettering, GB
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See what reviewers are saying
Greeted on entering the store. All my questions answered professionally and in a friendly manner. On purchasing was talked through the process whilst having a coffee. Staff member James was a plea... See more
Company replied
I had a really great experience with Reece at DFS when choosing my sofa. From the moment I walked in, he was welcoming, friendly, and genuinely helpful without being pushy. His service was hones... See more
Company replied
We received excellent customer service and care from Reece today. Having been on the hunt for sofas for quite some time, his helpful advice and attentiveness were truly second to none. We are incredi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, United Kingdom
- 0333 999 9840
4.9
Excellent
3K reviews
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Reply from DFS Furniture - Kettering
Good afternoon Geraldine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Nigel - A Credit To The Kettering Store
Nigel, is a great salesman. He saw us enter the store, we knew what we wanted & he left us to look without 'pouncing' on us as soon as we walked through the door. I used to work in sales & I spotted immediately by the questions he was asking & how he was asking them, that he was trying to identify our needs/wants etc & he gave us all the features of the chairs we were looking at & straightaway realised what would & would not be a BENEFIT to us. So many 'pushy' sales people do not listen to what the customers wants & needs are, so all the gadgets & latest features in the world are no good for the customer, if they are no benefit to them. Nigel was excellent at demonstrating his articulate skills to obtain the information he needed from us, so we could make an informed choice. He showed us an alternative & left us to decide, which we did. Nigel also did a cracking job at 'upselling' us a rug & 2 cushions!! I have to hand it to him, he's good! We did actually NEED the rug & cushions so everyone was happy. His product knowledge base is current & extensive. Nigel is a credit to the Kettering store.😊
7 April 2026
Reply from DFS Furniture - Kettering
Good afternoon Andy,
We're really grateful you shared this amazing 5* review. We are glad to hear that Nigel helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Fantastic staff, fantastic service
Fantastic staff, very knowledgeable and put the customer at the front of everything they do.
6 April 2026
Reply from DFS Furniture - Kettering
Good morning Jack,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Every good customer services very good…
Every good customer services very good and we got what we wanted
4 April 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful member of staff (Reece)
Very helpful member of staff (Reece). Friendly and explained everything well. Took time for us to make the right decision when making a considered purchase. Nice atmosphere in the store.
4 April 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpfull Staff
Staff were very helpful and done well. very polite and not overpowering and approached at the correct time. no hassle.
4 April 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful sales assistant
Very helpful sales assistant. We were in a rush but he was very accommodating, with us and our three children.
8 February 2026
Reply from DFS Furniture - Kettering
Good Morning,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Staff was friendly and able to answer…
Staff was friendly and able to answer all our questions, He was also able to save us money with offers they had.
2 April 2026
Reply from DFS Furniture - Kettering
Good morning Fiona,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kettering
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
They were very kind and helpful
They were very kind and helpful. We got very good offers. I recommend them to everyone!
30 March 2026
Reply from DFS Furniture - Kettering
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reece was very personable
Reece was very personable, helpful and ensured we had all relevant information.
30 March 2026
Reply from DFS Furniture - Kettering
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very knowledgeable customer service was…
Very knowledgeable customer service was able to guide us with our choice of sofa
29 March 2026
Reply from DFS Furniture - Kettering
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Kettering
Good morning Turek,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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