Totally fantastic customer service , we was only walking past and had no intention of buying a sofa but ur guy smiled and we decided to go take a look, he made myself and husband a latte and talked u... See more
Company replied
Location
Switch locationNorthfield Avenue, Belgrave Retail Park, NN16 9TS Kettering, GB
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See what reviewers are saying
The sales person was very informative and helpful as i was considering two different sofa styles. The dimensions and type of fabric were important for me to understand and he helped me compare the... See more
Company replied
A no-pressure purchase with the salesman making sure we ended up with the right product for us while discussing all the various options open to us. We were warmly greeted and given plenty of time to b... See more
Company replied
Very friendly with excellent technical knowledge of products. also offered us coffee while we were browsing around. No pressurised sales pitch to buy now. Clean, and well organised store with a... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, United Kingdom
- 0333 999 9840
4.9
Excellent
3K reviews
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Had a wonderful experience
Had a wonderful experience. The prompt support from staff immediately we came in. The staff that attended to us was helpful. Her explanation was impeccable.
23 July 2026
Reply from DFS Furniture - Kettering
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great customer service, Nigel was excellent
Great customer service, listened to what I wanted and showed me ranges that could meet the measurements that I needed. Even with restricted measurement I still had choice of a few styles and good colour choice. I wasn’t pushed to take the extras but talked through them and payment difference made clear. Nice no pressure sale. I can’t wait for my new sofas to arrive.
28 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great experience!
We had a great experience at DFS Kettering and the customer service was brilliant. Cherice helped us with our sofa and was very knowledgeable. The staff were so friendly and welcoming.
26 July 2026
Reply from DFS Furniture - Kettering
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
He was polite and well spoken and…
He was polite and well spoken and explained everything clearly.
26 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We are returning customers for a reason!
We are returning customers to DFS Kettering, and the service from Rees was once again excellent. We bought another sofa and the experience was professional, and the process well explained clear and easy.
26 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Kettering
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good sales guy James
23 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very knowledgeable and not pressured at…
Very knowledgeable and not pressured at all
We had space and time to reflect
20 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great store in Kettering
Great store in Kettering , Nigel was pleasant , informative and straight to point with all relevant info . Wasn’t pushy , let me and wife discuss options and came back to finish off the order etc . Top marks
Mr and Mrs Lemay
19 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great experience
James at Kettering was welcoming, informative, and extremely helpful. No pushy sales as we’ve experienced in other stores.
19 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
We received excellent customer service and care from Reece today. Having been on the hunt for sofas for quite some time, his helpful advice and attentiveness were truly second to none. We are incredibly excited for our new sofas to arrive. Thank you so much for your help and the coffee! 😊
18 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Young lady explained everything…
Young lady explained everything thoroughly and took her time.Excellent customer service.
18 July 2026
Reply from DFS Furniture - Kettering
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very friendly staff and not pushy.
Very friendly staff and not pushy.
I was in 3 times before actually making my decision on which sofa to choose. I was on my own and gave the staff my measurements, he helped me find the right sofa thst would fit. Great service
10 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
A really good shopping experience at Kettering DFS
Don and the lady (i know her name, i don't know how to write it down) that did the paperwork for us were really nice. Thanks to them we found the right couch and had a pleasant purchase experience which makes me want to go to DFS again in the future for the next purchase. They even gave us a nice discount and walked us through all the options.
I like that they wouldn't try to sell you the most expensive option or product but the product and option that is right for your needs and budget.
I am aware of the long delivery time, it's always like this with furniture, i am not sure what experience i will expect from the delivery itself but i hope it will go well.
As for the payment i like the 0% interest 4 year monthly payment option. It really helps people that cannot afford one off payment to get what they need for their home, without struggling to pay in full. And even if you can pay in full it allows you room to better budget your payments and pay monthly or lump somes along the road rather than committing fully to a huge payment.
13 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Arrived half hour before closing and…
Arrived half hour before closing and was finished purchasing in 15 mins quick easy. Assistant was pleasant, helpfull, polite and efficient
14 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff are really friendly💕
6 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Nigel was super helpful in store
Nigel was super helpful in store! Excellent customer service, made everything easy for us!
11 July 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
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