Excellent! Couldn’t have done more to help me, really pleased with the sofa and armchair I have ordered. Staff were super friendly and knowledgeable. Thank you. George was very helpful and super accom... See more
Company replied
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See what reviewers are saying
Really very helpful sales person. George got the balance just right. Friendly and informative. Giving information as we needed it without being pushy. Sofas look to be excellent quality and value.... See more
Company replied
Really attentive staff member Jemima, who took the trouble to explain the process of the purchase, delivery and sofacare policy. Also big thanks to head office staff who looked into power supply requ... See more
Company replied
I was greeted by staff member Tom who was extremely polite, courteous and knowledgeable. He presented very well, dressed smart but casual and spoke eloquently. My time with him was great. He listened... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, United Kingdom
- 0333 999 9828
4.9
Excellent
3K reviews
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Staff amazing
19 May 2026
Reply from DFS Furniture - Hereford
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
very professional service staff were…
very professional service staff were very pleasant and helpful great coffee will use you again when the need arises
18 May 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great service
Incredibly helpful young lady with lots of suggestions and advice. Listened to what we wanted and helped accordingly. Didn’t try to sell us the most expensive item but helped us save money and still achieve what we wanted.
17 May 2026
Reply from DFS Furniture - Hereford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
A very helpful young lady who quickly…
A very helpful young lady who quickly sorted out our questions & provided u with the correct items
18 May 2026
Reply from DFS Furniture - Hereford
Good afternoon Branwen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service. The chap I dealt with was honest, helpful and polite. He waited till I was ready for some help, and then gave his focused attention.
16 May 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
The service was welcoming and friendly
The service was welcoming and friendly. Maddie was very helpful and kind. Would definitely shop there again!!!
17 May 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff where excellent especially with…
Staff where excellent especially with my young son thank you for taking the time to show him some of the unique features of some of the sofas
16 May 2026
Reply from DFS Furniture - Hereford
Good morning Si,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
George from Hereford was extremely…
George from Hereford was extremely helpful and very professional in what he did could not recommend DFS enough
9 May 2026
Reply from DFS Furniture - Hereford
Good morning Chris,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Harry.
We came to your Hereford store just looking for furniture with no intention of purchasing at this time. We were approached by Harry he walked around the store with us was very informative not at all pushy. After looking at several suites we decided to purchase the one we have.
Harry is a credit to your store and you’re very lucky to have him.
15 May 2026
Reply from DFS Furniture - Hereford
Good morning Pauline,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Harry.
Kind regards,
Lia
DFS Customer Support
Great customer service by Alex
10 May 2026
Reply from DFS Furniture - Hereford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind regards,
Vanessa
DFS Customer Support
We were greeted by a lovely lady.
We were greeted by a lovely lady (sorry forgot her name, drives the green car) at the Hereford branch, She was very helpful very informative and not pushy at all she let us make our own minds up, offered us drinks, very helpful explaining the process we had to go through and how long delivery was etc. very happy with her service. Wish more people were like her, thank you
14 May 2026
Reply from DFS Furniture - Hereford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Jemima our advisor was very helpful she…
Jemima our advisor was very helpful she explained all our options clearly and gave us a chance to ask any questions we had advising us to have the arms removed for delivery ect
11 May 2026
Reply from DFS Furniture - Hereford
Good afternoon Jon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hereford
Good morning Joseph,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Easy and least stressful purchase!
This was my second trip in to discuss the sofa I was after and George was super helpful in guiding me in the process and making sure I had everything I needed. Thank you so much :)
9 May 2026
Reply from DFS Furniture - Hereford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Harry was friendly
Harry was friendly, clear and gave good efficient service. A credit to the team.
9 May 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Service
When we arrived, a lady came over and asked if we were all right. We confirmed we were just browsing, and she told us to take our time and sit on as many as we needed. We looked around and found one we liked. We approached a member of staff when we needed some advice. We went through all of the information with Jemima. She was very pleasant and could answer our questions and provide extra information we wouldn't have thought about asking. Very happy with our purchases.
8 May 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hereford
Good morning Katy,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Excellent help from George
4 May 2026
Reply from DFS Furniture - Hereford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Superb customer service from Jemima at…
Superb customer service from Jemima at the Hereford store. She introduced herself to us and left us to have a good look around. After choosing the sofa mum wanted, she came to our service and even brought hot chocolates to enjoy!
She explained everything clearly and was very patient and understanding. We are extremely pleased with our experience
4 May 2026
Reply from DFS Furniture - Hereford
Good afternoon Linda,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
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