Tremendous range to see in store. Lovely welcome by staff who explained the layout and what was available in the shop. Great being left to browse without being shadowed or feeling pressured. When we h... See more
Company replied
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See what reviewers are saying
At DFS you can see their staff on arrival however they do leave you in peace to browse. As soon as we needed help Ross was very polite, amiable and knowledgeable in all aspects of our needs and requir... See more
Ross was very friendly, knowledgable and made choosing a new sofa a pleasant experience. He explained every option available to us, from payments, the different foams etc for the sofa we have chos... See more
Company replied
Was immediately attended to by a very friendly, professional and knowledgeable lady called Liz/Lizzy. She explained everything in great detail, the whole process eg what would happen and when. She was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff went the extra mile
Customer service was excellent. Staff were friendly, helpful and explained things well.
13 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very welcoming and are super friendly…
Very welcoming and are super friendly with their customers, made sure we understood every detail..
Loved every bit of help from them.
12 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service...very welcoming…
Good customer service...very welcoming to the store and super friendly, makes sure the customer is satisfied with the product details..
11 June 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience in dfs on…
We had a great experience in dfs on both visits, we saw Beth the first time when we made our initial enquiry into the Orka sofa she was very helpful and informative. Upon our second visit to purchase we were seen by John and he was very helpful, informative and great to chat to, he covered all the options and discussed all the care options available and raised soke good points too, very friendly and overall couldn't fault our experience with the team.
11 June 2026
Reply from DFS Furniture - Hanley
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Lisa
Lisa, our sales assistant was freindly knowledgeable and efficient. Great transaction, very pleased with our purchase .
10 June 2026
Reply from DFS Furniture - Hanley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Order Placed
We were welcomed on entering the showroom but never felt 'pressured' by any of the staff.
We were allowed to browse at our leisure and even offered drinks.
Plenty of choice of sofa's and nothing was too much trouble when we did ask for advice
10 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Made to feel welcome and not initially…
Made to feel welcome and not initially pressurised into buying a particular item but was offered any help or assistance if required. We were looking for a corner sofa, but was restricted on size. The sales lady was most helpful in showing us a couple of units after trawling through her laptop to find the right combination. We eventually purchased the unit and in addition, a King size mattress along with several other items. She is an asset to the company.
9 June 2026
Reply from DFS Furniture - Hanley
Hello Monty,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The staff were so friendly and helpful
The staff were so friendly and helpful, they explained everything well with excellent explanation.
9 June 2026
Reply from DFS Furniture - Hanley
Hello Anita,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Beth
The employee who dealt with me was very pleasant and explained all about the 3 piece I purchaced she was very helpful.
8 June 2026
Reply from DFS Furniture - Hanley
Hello Mr Lockyer,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sales girl brilliant...we got the…
Sales girl brilliant...we got the furniture exactly what we wanted..
8 June 2026
Reply from DFS Furniture - Hanley
Hello Dave,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience
Staff were fantastic in store
The staff I spoke to on the phone (Beverly ) was lovely and really helpful
31 May 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
7 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Linsey was very helpfull and explained…
Linsey was very helpfull and explained everything g
14 May 2026
Reply from DFS Furniture - Hanley
Hello Bernadette,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Andy in Stoke store was absolutely…
Andy in Stoke store was absolutely amazing and very patient with having to find a way to fit enough sofas in our lounge due to our large family.
Cannot fault it great personality, happy, supportive, fab people skills nothing wasn't a problem.
Please give this guy acknowledgement for his hard work and amazing customer skills
Regards
Angela and rob
6 June 2026
Reply from DFS Furniture - Hanley
Hello Angela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable very…
Very helpful and knowledgeable very good experience. Went through everything that I needed.
6 June 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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