Was there a few times as i brought my mum with me ended up going back again with partener. Lee was very helpfull when i was jumping between different suits fabrics sizes. Never felt pressured into bu... See more
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We went looking at sofas yesterday, just to have a look and ended up buying one from DFS in Glasgow 🫣 the customer service was brilliant we could not fault it. Our sales assistant was so chatty, didn... See more
Company replied
Scott the sales person was informative went into the pros and cons of all the differnt types of fabrics etc which was a big help to us. A very pleasant shopping trip ending with the correct product fo... See more
Company replied
Our shop assistant Stuartfrom the London rosd branch took us through all options available and got us the best deal with our sofa There was no haggling and what was best of all he didnt follo... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom
- 0333 999 9812
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really helpful and not pushy
Scot was really helpful, took his time and explained all options. Not pushy at all, unlike some places.
4 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Deep was an excellent help
4 August 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff member Nikki was excellent
Member of staff Nikki couldn't of been more helpful. Told her what we were looking for and showed us around explaining about beds and mattresses. Purchased a bed and mattress and paperwork done within 10 minutes, quick and efficient. Very happy with Nikki, she was great
3 August 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nikki.
Kind Regards,
Jordan
DFS Customer Support
My experience was excellent from start…
My experience was excellent from start to finish. The ordering process was straightforward, communication was clear. I particularly appreciated how smooth and hassle-free the entire process was. The quality of the chairs and other items met my expectations, and the overall customer service made the experience even better.
The company is doing well by making the buying process simple, keeping customers informed.
4 August 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very good service from worker
Very good service from worker. She was very knew all about the product and was very helpful. What I liked about the experience was I was not rushed and was able to browse.
3 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had our suite delivered on…
We had our suite delivered on 18/07/2026 (Order Number 69ZDT7480) after a few days we noticed that one of the seat pads on the sofa had insufficient padding which left the seat sagging and the material wrinkling.I contacted customer services and sent photographs showing the problem. A technician was sent out and a piece of foam underneath the springs.The next day I received a phone call from the store manager informing us that there was no fault with the 2 seater sofa. I have since had a second phone call from the same manager stating we would have no further correspondence from DFS regarding our complaint.Why would a DFS Technician spend hours in my home stripping down the base of the sofa and fitting thick foam underneath the springs if they deemed the unit had no faults.
22 July 2026
Unprompted review
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard.
I have raised this with the relevant team and I have asked the team to contact you to discuss this further.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
Yvonne and madeleine were fantastic. Both of them are a credit to the company. Their service was 1st class. Lovely ladies
2 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
I had a great experience at DFs
I had a great experience at DFs. I went in with my measurements, got exactly what I was looking for, and within a short time I had purchased my new couch. I can’t wait for it to arrive!
The staff were friendly, knowledgeable, and very helpful from start to finish, making the whole process easy and stress-free. I’d definitely recommend shopping here.
2 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Jamie gave us great personal service…
Jamie gave us great personal service from the moment we arrived .
Very happy with his attention to details
3 August 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jamie.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
I found it so easy to choose a suite…
I found it so easy to choose a suite and easy to apply for
3 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Staff helpful with choice and…
Staff helpful with choice and materials!
Patient with me while I took measurements!
I visited store on the 01/08 and 02/08 and both members of staff were friendly and helpful
1 August 2026
Reply from DFS Furniture - Glasgow
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Gurdeep Singh was fantastic
Gurdeep Singh was fantastic. Thoroughly professional, friendly and knowledgeable. Just an excellent experience due to his open and warm personality. Great sofa as well.
2 August 2026
Reply from DFS Furniture - Glasgow
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great experience start to finish
Great experience start to finish, really lovely staff, very knowledgable. Great service.
2 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Scott was very helpful and…
Scott was very helpful and knowledgeable about the different ranges of suites,pointed out a material suite could also be made in leather,didn’t feel pressured in anyway whatsoever
2 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Store staff were excellent.
1 August 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful and let us look around before making our final choice
Maddison was very helpful talked us through certain sofas we told her what we where after and she got it right away great customer service from her and very helpful.
1 August 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Maddison.
Kind Regards,
Jordan
DFS Customer Support
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