We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
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First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... See more
Company replied
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... See more
Company replied
Neil in the Edinburgh store was extremely helpful. Most of all though , gave me time to make a decision on my own without being pressured into buying something! Not always in the case in other stor... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful staff
Helpful staff. Patient with us taking ages to decide on cushions. Made the experience very relaxed.
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello Clare,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service from Ryan Gray…
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks again !
18 August 2026
Reply from DFS Furniture - Edinburgh
Hello Nicole,
Thanks for your lovely feedback, we’re glad to hear Ryan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
The shop had a nice ambience
The shop had a nice ambience. The sales people were very relaxed and not too pushy. The person that helped in the end was very nice.
17 August 2026
Reply from DFS Furniture - Edinburgh
Hello Mo,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
First class service staff were…brilliant
First class service staff were excellent thanks sorry meant to give you 5 stars not very good with e mails your staff were excellent
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Brilliant service by George
Brilliant service by George, very informative and friendly! Made the experience more enjoyable 10/10 service will be back!
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that George gave you all the information you needed and met all of your expectations.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
George was extremely helpful
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff were very friendly and…
Staff were very friendly and knowledgeable, they knew what I wanted and went through every step professionally
16 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Zara was extremely helpful the minute…
Zara was extremely helpful the minute we walked through door, pointing out where everything could be found.
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello Isobel,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
1st time buying from dfs and I am glad…
1st time buying from dfs and I am glad I did. Only 1 star down as too many pressuring questions to get you to add add-ons
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture. We would never want our customers to feel they have to purchase the additional extras. We will aim to feed this back to the relevant store.
Kind regards,
Lia
DFS Customer Support
From start to finish service at DFS was…
From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us.
We would definitely recommend DFS to a family member or friends . We walked away having ordered our perfect sofa .Well done to ball you are a credit to DFS .
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Helpful and friendly staff and quick…
Helpful and friendly staff and quick easy service
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Excellent service at the Edinburgh…
Excellent service at the Edinburgh branch. Highly recommend.
15 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Ash the store assistant was very…
Ash the store assistant was very helpful showing us everything that we needed to know. 👍🏻👍🏻
15 August 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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