I visited the Crawley store one two consecutive occasions to purchase a sofa. On both occasions I dealt with Paula who was so lovely and helpful. She made the experience stress free. Thank you Paula!... See more
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Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... See more
Company replied
I visited DFS today and ordered a coffee table. I just wanted to leave some feedback about the lovely lady who served me. She was extremely friendly, helpful and made the whole experience really e... See more
Company replied
Very friendly staff and very helpful. Have previously bought a sofa from here and decided to purchase another one as great experience before. Zoe Chichester sold me my sofa and found her very friend... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Attentive Customer Service
Purchase involved sofa and associated items - we were listened to rather than being 'sold'...full screen images of various options provide on a wide screen was helpful. Financial paperwork was straight forward with confirmation emails received within 30 minutes. Process was easy, simple and straight forward.
10 January 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Not a great experience a…
Went into the Crawley store to buy a sofa, the assistant I was speaking to was helpful to a point where one of her colleagues needs her help with something, she went and never came back to me, when I went to look for her she was serving someone else, so I left, and ordered online. I didn’t get my questions answered so I hope I have ordered correctly.
3 January 2026
Reply from DFS Furniture - Crawley
Good morning Kelly,
We appreciate you bringing this to our attention and we are sorry your in-store experience was not ideal. We will address the service lapse to ensure a better experience in the future. We hope your online order meets your expectations.
Kind Regards,
Holly M
DFS Customer Support
The sales person was very friendly and…
The sales person was very friendly and explained the whole process very clearly. She answered all my questions and had a good manner.
5 January 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service with great…
Great customer service with great product knowledge
5 January 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Tom at Crawley’s branch
Tom at the County Mall, Crawley branch was polite, attentive & explained everything to us.
He had a good knowledge of the product & gave clear advice. He was not pushy or tried to sell anything extra.
Very good customer service
3 January 2026
Reply from DFS Furniture - Crawley
We appreciate you sharing your review. We're glad that you were happy with the service you received in our store and that the information provided was helpful. We hope you enjoy your purchase.
Kind Regards,
Vanessa
DFS Customer Support
We got shown the product we were after…
We got shown the product we were after and the choice of colours we could have and was made to feel at home about it
4 January 2026
Reply from DFS Furniture - Crawley
We're happy to hear that you felt comfortable and found exactly what you were looking for with the perfect colour options. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Sales person was really welcoming
Sales person was really welcoming. I like the fact that she informed me of the insurance and care package but didn't try to push me into buying them. From a customer service point of view I would definitely recommend going into a store a speaking to a real person.
4 January 2026
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The assistant was very helpful and made…
The assistant was very helpful and made choosing the right size sofa an easy process. We check all the different models checking the size to see which would be right for my flat. The assistant couldn’t have been pleasant. Made me feel very welcome and valued as a customer. Thank you
3 January 2026
Reply from DFS Furniture - Crawley
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and informative and made my purchase very easy. They also helped me decide on colour and fabric. Excellent customer service.
1 January 2026
Reply from DFS Furniture - Crawley
We appreciate you sharing your feedback. We're happy to hear that our team was helpful and informative, making your purchase easy. Thank you for your kind words!
Kind Regards,
Vanessa
DFS Customer Support
Outstanding customer service from Brook…
Outstanding customer service from Brook and a colleague in the Crawley store. Patience beyond compare and went through a wide range of options in a calm, patient and thoughtful manner.
30 December 2025
Unprompted review
Reply from DFS Furniture - Crawley
We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that you received such great support and patience while exploring your options with us.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Excellent experience
The lady we dealt with was more than helpful she showed us lots of options and explained all the details insurance plans material types could not be more helpful pity there are not more people like this in more stores
29 December 2025
Reply from DFS Furniture - Crawley
Good morning Miss Shaddock,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were very helpful and friendly
Staff were very helpful and friendly. Found the sofa I wanted in colour I wanted at a good price
29 December 2025
Reply from DFS Furniture - Crawley
Good afternoon John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Crawley
We appreciate your feedback and are sorry the delivery took so long. We'll look into it
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Crawley
We appreciate you taking the time to leave us this great review. We are so happy to hear about your positive experience with our staff.
Kind Regards,
Vanessa
DFS Customer Support
New suite
The sales assistant was very helpful, friendly and informative. Answered the questions we had with ease. Told us she was fairly new so apologised if she was slow. We were comfortable and happy to purchase the suite with the sales person
27 December 2025
Reply from DFS Furniture - Crawley
We appreciate you mentioning how helpful and informative our sales assistant was. We're glad you were comfortable purchasing your suite and that you had a positive experience.
Kind Regards.
Vanessa
DFS Customer Support
The lady that assisted me was lovely…
The lady that assisted me was lovely friendly and very informative great asset to your company.
27 December 2025
Reply from DFS Furniture - Crawley
We are so happy to hear that you had such a positive experience. It's great to know that our team member was so helpful and friendly. Thank you for your feedback!
Kind Regards.
Vanessa
DFS Customer Support
The sales consultant who served us was…
The sales consultant who served us was extremely knowledgeable and helpful and made the whole process really easy.
26 December 2025
Reply from DFS Furniture - Crawley
We're happy to hear that our consultant's knowledge and assistance made the process easy for you. We appreciate you taking the time to share your positive experience!
Kind Regards,
Vanessa
DFS Customer Support
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