DFS Furniture - Bolton Reviews 

8,107
TrustScore 5 out of 5

4.9

The Linkway, Unit 15b, BL6 6JA Bolton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A huge thank you to all the staff at DFS Bolton Middlebrook! Everyone was great, supportive, happy, and professional. A special mention goes to Jack he helped us out so much, answered all our question... See more

Company replied

Rated 5 out of 5 stars

DFS had a great choice of sofas in the showroom to look at and try before you buy. Staff are not pushy and give you time to look always asking to call if you need support or help. Easy process to ord... See more

Company replied

Rated 5 out of 5 stars

Good experience in general. Sales assistant Ben, was really pleasant and helpful, a credit to your store. In fact all of the staff we came across seemed very friendlyzz

Company replied

Rated 5 out of 5 stars

Jack was very thorough, patient and provided the highest standards of professionalism when advising and helping us to choose the right sofa. He was efficient and allowed us to take our time whilst pro... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom

  • 0333 999 9736

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,107)

99,267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing deals and service

A huge thank you to all the staff at DFS Bolton Middlebrook! Everyone was great, supportive, happy, and professional. A special mention goes to Jack he helped us out so much, answered all our questions, and was incredibly patient. He went the extra mile to ensure everything was accurate and correct for us. Thank you for such a fantastic experience!

18 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good experience in general

Good experience in general. Sales assistant Ben, was really pleasant and helpful, a credit to your store.

In fact all of the staff we came across seemed very friendlyzz

18 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

The salesman was brilliant

The salesman was brilliant

18 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Shannon was very helpful

Shannon was very helpful

18 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Relaxed no pressure salesman Ben

Relaxed no pressure salesman Ben, explained in layman's terms.
Excellent choice in coverings.

16 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your great review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly staff

Friendly staff , informative and very helpful .

16 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Shannon

Shannon was amazing

16 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Dawn,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent staff

Excellent staff who are very knowledgeable..they listen and explain everything very well

16 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Julie,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Purchased the sofa we wanted.

Purchased the sofa we wanted.
Adam, the sales rep was very polite friendly and thorough in explaining everything

15 July 2026
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Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your positive feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Rick was very helpful

Rick made us feel very comfortable made us drinks, he explained everything in detail how to look after our furniture, when to expect delivery what the delivery men would do when delivering our settee and chair he couldn't have been more helpful, thankyou very much rick.

15 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We have just but in our order for our…

We have just but in our order for our new sofa with Ben although we haven’t got the items delivered as yet and can’t give a full review on how it all is start to finish but Ben made the start of the process easy and helpful he gave us time to talk amongst ourselves as well as being on hand for any questions throughout the process he made sure everyone was happy with the decisions made.

15 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Steph was great!

12 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

DFS had a great choice of sofas in the…

DFS had a great choice of sofas in the showroom to look at and try before you buy. Staff are not pushy and give you time to look always asking to call if you need support or help. Easy process to order and explain everything in detail including double checking the order details to avoid any issues.
Adam at the Middlebrook store in Bolton was fantastic and very likeable. Offered advice and helped with sizes, colour and what may work in the space we have. I included a video to show the space which helped and he gave an honest view. Personable, friendly and helpful in all aspects from choices and ordering.

14 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Lorraine,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very good 👍.

Very good 👍.

13 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service from Steph

Excellent customer service from Steph. Good knowledge of product and services.

13 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Jack needs a raise

Jack was very thorough, patient and provided the highest standards of professionalism when advising and helping us to choose the right sofa. He was efficient and allowed us to take our time whilst providing a variety of options tailored to our needs.

11 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sunny the assitant who helped us was…

Sunny the assitant who helped us was really nice and made sure we was happy with our purcase and put in a lot of time and told us every think we need to no very very helpfull realy pleased

12 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The lady we dealt with was friendly

The lady we dealt with was friendly, explained details well and answered any questions we asked.

11 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for sharing your lovely feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

FANTASTIC Customer Service

Moving into our place soon so very stressed, Ben at the store was absolutely amazing and was so so helpful suggesting a sofa that we went with in the end as it fit our needs and sizing! Thank you so much to Ben for being so patient and knowledgeable and thank you to the team at Bolton

11 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

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