Had a great experience with Jack at DFS Bolton. He was very knowledgeable, helpful and made the whole process really easy. There was no fuss or pressure, just straightforward advice and a smooth sale.... See more
Company replied
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Dealt with by Adam Smith for our purchase. Really looked after us. Very down to earth and informative. He wasn't just after a sale. Worked several options out for us before we settled on our final con... See more
Company replied
Not for the first time have we used DFS Middlebrook Bolton. This will be our 3rd suite from them, and we are not replacing as they were worn out, we just wanted a change up. Previous suites had load... See more
Company replied
Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Dave made the process very easy
Dave made the process very easy, very helpful great costumer service. There was no pressure to make a decision which was nice
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic choice of furniture
Fantastic choice of furniture. Staff handled our request very carefully & we bought what we wanted.
5 September 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good choice ,relaxing atmosphere and…
Good choice ,relaxing atmosphere and helpful but not pushy staff. Sunny was very friendly and helpful and explained everything
4 September 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Pleasant Experience.
We were delt with in a professional and knowledgeable manner. All we needed to know about the furniture was answered in a pleasant way without any pressure.
21 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Knew what we wanted and the assistant…
Knew what we wanted and the assistant pointed us to the sofa in question, answered any questions and completed all necessary paperwork in a timely manner
3 September 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience. Staff very helpful. Assistance was there when requested but in no way intrusive.
2 September 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Ben was wonderful
Ben was wonderful. Very informative and making sure it was just what we wanted.
2 September 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Attentive staff even though short on…
Attentive staff even though short on the ground.Very good service from start to finish
1 September 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Another great suite from DFS
Not for the first time have we used DFS Middlebrook Bolton.
This will be our 3rd suite from them, and we are not replacing as they were worn out, we just wanted a change up. Previous suites had loads of life in them and the last one is still in my son’s home and wearing well. Our sales person tonight was Rick who was very attentive, not pushy at all and gave a first rate service. Delivery date was moved to suit us and not DFS and add ons which we never considered were sold to us and all explained thoroughly.
Looking forward to receiving our brand new Carlisle suite.
1 September 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Dave was so friendly and explained the…
Dave was so friendly and explained the process so well. Really knowledgeable and double checked the sizing with us the day after as we weren't sure. Quality service and the comfiest couch.
31 August 2026
Reply from DFS Furniture - Bolton
Hello Helen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We found the whole experience a joy
We found the whole experience a joy. The staff member couldn't be faulted, so helpful with his explanation in detail of our purchase
1 September 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
New sofa shopping
Just bought a new Sofa from DFS, we were seen to by Ben and what a lovely man he was, went out of his way to help with Colour choices and fabrics. Very satisfied the Customer Service. A very big shout out to Ben
1 September 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
We are really happy that Ben met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and efficient staff who…
Very helpful and efficient staff who made process clear and explained options very well.
29 August 2026
Unprompted review
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff member
The staff member who dealt with me was very helpful and informative. Got my order through quickly. No issues at all.
31 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Had a great experience with Jack at DFS…
Had a great experience with Jack at DFS Bolton. He was very knowledgeable, helpful and made the whole process really easy. There was no fuss or pressure, just straightforward advice and a smooth sale. Would definitely recommend Jack to anyone looking for a great service at DFS Bolton.
31 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jack.
Kind Regards,
Jordan
DFS Customer Support
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