DFS Furniture - Aberdeen Reviews 

5,008
TrustScore 5 out of 5

4.9

Bedford Road, AB24 3LH Aberdeen, GB


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Rated 5 out of 5 stars

I visited the store several times before deciding on my sofas, each time I was welcomed & was given all the attention & information I needed. I can’t praise Chris enough as he was very patient with my... See more

Company replied

Rated 5 out of 5 stars

Service from start to finish was excellent DFS Aberdeen. Ashley gave us time to look around and didn’t rush us into making a decision. Once we had decided on a sofa, everything was explained clearly a... See more

Company replied

Rated 5 out of 5 stars

Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... See more

Company replied

Rated 5 out of 5 stars

All the staff involved in in purchase were great. They outlined everything gave me an date for the estimated delivery and a clear breakdown and choice in the price

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,008)

100,319 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth Experience at DFS Aberdeen

I recently visited DFS Furniture in Aberdeen and had a smooth overall experience. The staff were friendly and helpful without being pushy, and it was easy to look around and compare different sofa styles. Delivery was straightforward and the team handled everything professionally. The furniture itself feels comfortable and well‑made, though some items can take a bit longer to arrive depending on stock. Overall, DFS Aberdeen is a reliable place to shop if you’re looking for good‑quality sofas and decent customer service.

5 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and helpful.

Very friendly and helpful.

6 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for your lovely review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Neil the staff member at DFS in…

Neil the staff member at DFS in Aberdeen made our visit to the showroom a pleasure rather than a chore , He was not pushy in the slightest but full of product knowledge whenever we looked at any of the suites on offer We would certainly recommend DFS Aberdeen and Neil in particular for a enjoyable Buying experience..

6 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff are very polite

The staff are very polite, great service was given when we were looking to purchase a sofa which we then purchased.

6 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Satisfied customer! Amazing products and staff!

The staff were so lovely and very helpful. They made sure I had all the information and explained everything before they put the order through! I would highly recommend going here if you’re looking for a high quality product or even just to have a look as they will find something right for you! :)

6 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sofa

Simon was great

5 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The sales assistant was extremely…

The sales assistant was extremely knowledgeable, helpful and patient. The whole process of purchasing our sofa was easy from start to finish.

5 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Professional and courteous staff and…

Professional and courteous staff and quality product

28 June 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

The Staff was amazing every step of the…

The Staff was amazing every step of the way vary helpful with all the many questions we had

5 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for sharing your kind review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service and John explained…

Great service and John explained everything in detail for me to help me make the best decision for myself today and I am delighted with my sofa.

5 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Met at the door by a knowledgeable…

Met at the door by a knowledgeable salesperson, Ashley. She was able to listen to my budgetary constraints and desires and helped find something that met both in a timely fashion.

4 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, quick ordering and lots of options offered.

4 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Anne,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and a very professional service

3 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Dave,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable
very pleasant lady. thank you!

3 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The customer service was top-notch

The customer service was top-notch. I had a great experience placing my order. The entire process was smooth and professional, and I look forward to ordering from you again.

2 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Abiodun,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good customer service

Good customer service without being pushy. Was welcomed on entry to store & was given information on where to find the sofas we were looking for then left to browse. Simon was very helpful & answered all our questions.

2 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Doreen,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

John the salesman

John, your salesman , was very good, friendly , just a nice lad , left us to look at what we were after but always there to help !!!

1 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We were helped by John today

We were helped by John today - he was brilliant

1 July 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

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