DFS Furniture - Aberdeen Reviews 

5,008
TrustScore 5 out of 5

4.9

Bedford Road, AB24 3LH Aberdeen, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited the store several times before deciding on my sofas, each time I was welcomed & was given all the attention & information I needed. I can’t praise Chris enough as he was very patient with my... See more

Company replied

Rated 5 out of 5 stars

Service from start to finish was excellent DFS Aberdeen. Ashley gave us time to look around and didn’t rush us into making a decision. Once we had decided on a sofa, everything was explained clearly a... See more

Company replied

Rated 5 out of 5 stars

Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... See more

Company replied

Rated 5 out of 5 stars

All the staff involved in in purchase were great. They outlined everything gave me an date for the estimated delivery and a clear breakdown and choice in the price

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,008)

100,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The assistant was very helpful and…

The assistant was very helpful and patient and applied no pressure to buy my chair

22 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for sharing your great feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Suzie was very knowledgeable and guided…

Suzie was very knowledgeable and guided us through the purchase very well. Great asset for DFS.

22 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

No pressure selling

No pressure selling, very down to earth and friendly

21 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Good customer service

Good customer service, friendly staff, good finance options.

21 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

100 per cent customer satisfaction

Staff were very welcoming. Very helpful sales assistant who was very thorough and covered everything we needed to know about our purchase of a new sofa. Could not fault the service we received.

20 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Yes shop at DFS

Yes, your salesperson was great. Got everything I asked for and the agreement as well. Would recommend to a friend.

19 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really happy with my experience at DFS

Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me find the right sofa without any pressure. Overall, a really good experience and I’d definitely recommend DFS!

19 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello Rehan,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very polite and cheerful staff

Very polite and cheerful staff. Made sure we had all the details we needed.

18 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff were awesome couldn't ask for…

Staff were awesome couldn't ask for anything more terrific attention 👏 👍 😀 👌

11 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

A really good assistant

A really good assistant, she took us right round the store showing us all relevant sofas including the sale room at the side so we really felt we had seen everything , she explained all the different features which helped us decide, we thought she was the best girl we could have had and we would recommend the experience to anyone.

16 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Salesman was a delight to deal with…

Salesman was a delight to deal with Explained everything in detail
Very polite and efficient

17 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFS VISIt

We came in there was no rush. The sales man had plenty of time. He explained a lot of things so we knew what we were buying and if it would suit our family environment with kids and dogs. Would definitely go back to dfs to buy a sofa . The staff are great with make the visit to dfs
So much better thanks again

15 August 2026
Unprompted review
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Went to shop and didn't feel pressured…

Went to shop and didn't feel pressured that we had to buy , the lady who dealt with us very friendly and easy to talk to and very relaxed , made you feel welcome

16 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service and very friendly.

Great service and very friendly.

15 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Chair

Happy with service today

15 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The salesman was very helpful

The salesman was very helpful , not overbearing , very informative nice polite young man

14 August 2026
DFS Furniture - Aberdeen logo

Reply from DFS Furniture - Aberdeen

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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