Very helpful Customer Service @ LoveShopDirect both generally and also with ref to dpd delivery. The first delivery (Abhishek) 15 June 2026 ORDER DV-0030332: Product left outside of main entra... See more
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Review summary
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I ordered a fan, which is brilliant and very stylish. Very low noise and like the way you can set the different rotation. It's just what I needed for this warm weather we're having. Quick ser... See more
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Got the Devola aircon unit for my house during this heat wave and like Jesus himself it was a god send! Especially with young children in this heat, it’s been quite literally life changing as our hous... See more
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This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
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Company details
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Satisfied and dissatisfied.
The only issue is that I had previously purchased an identical Devola in white from Amazon in November 2023, and it ceased functioning after two years and three months. This suggests that a replacement may be required approximately every two years.
19 March 2026
Unprompted review
Reply from Devola
Hi Guiseppe,
Thank you for your review – it’s great to hear you’re both satisfied overall, but we’re sorry to hear about your previous experience.
A unit should certainly last longer than a couple of years, so we understand why that would be frustrating. While occasional faults can occur, this isn’t something we would expect as standard performance. It may have been an isolated issue, but we do take this kind of feedback seriously and use it to continuously improve our products.
If you still have the previous unit, or if you experience anything similar with your current one, please don’t hesitate to reach out to our team – we’ll always do our best to help.
We really appreciate you taking the time to share your feedback.
Best wishes,
Sam
Easy to use and really effective
I had various questions to ask Customer Service, who responded quickly and were very helpful. The dehumidifier is really easy to use and is doing a good job
10 March 2026
Reply from Devola
Hi Ros,
Thank you for your lovely review! We're so pleased to hear you found the dehumidifier easy to use and that it’s doing a great job 😊
It’s also fantastic to know our Customer Service team were able to help quickly and answer all your questions—that’s exactly what we’re here for!
We really appreciate you taking the time to share your experience.
Best wishes,
Sam
Reply from Devola
Hi Mr Parrett,
Thank you for your great review! We're really pleased to hear you’re happy with your new heater and that you found both the service and delivery excellent 😊
It’s also fantastic to know you’re happy with the product and the price—exactly what we aim for!
We appreciate your feedback.
Best wishes,
Sam
Reply from Devola
Hi Edward,
We're really glad your order arrived promptly and in perfect condition 📦✨
We appreciate you taking the time to share your experience.
Best wishes,
Elise
red filter light will not go out
Despite cleaning the outer shell meticulously so none of the holes are blocked, the red light indicating a problem with the filter is now on all the time, after replacing the filter. Not impressed. I tried sending them my review, but their stupid website didn't work, so I'm putting it here.
16 March 2026
Reply from Devola
Hi Mr. Colm,
Thank you for your review. We're sorry to hear about the issue you're experiencing with the filter indicator.
After checking, we can’t see that we’ve been contacted directly regarding this, so we haven’t yet had the opportunity to look into it or help resolve the problem. We’d always recommend getting in touch with our support team, as issues like this can often be resolved quickly with a bit of troubleshooting.
If you’re able to contact us, we’ll be more than happy to take a closer look and help get this sorted for you.
Best wishes,
Elise
Fast delivery great products
Fast delivery great products. Got a dehumidifier and it's very high quality
11 March 2026
Reply from Devola
Hi Hussein,
Thank you for the great review. We're really glad the delivery was quick and that you're pleased with the quality of the dehumidifier 💧📦
We appreciate you taking the time to share your experience.
Best wishes,
Elise
Easy set up, cheap to run.
The items were delivered a day earlier than stated but it was helpful due to work schedule. Easy to assemble and connect to the Internet. A lot cheaper to run than oil run heating, well worth the money.
6 March 2026
Reply from Devola
Hi Budgie,
Thank you for the great review. We're really glad the earlier delivery worked out well with your schedule and that the setup was straightforward 🔌📦
It’s also great to hear you're already noticing the savings compared to oil heating. We appreciate you taking the time to share your experience.
Best wishes,
Elise
Very straightforward to order online
Very straightforward to order online. Received it next day.
9 March 2026
Reply from Devola
Hi Brian,
Thank you for the review. We're really glad the ordering process was simple and that your order arrived the next day 📦🚚
We appreciate you taking the time to share your feedback.
Best wishes,
Elise
Great service & super fast delivery.
27 February 2026
Reply from Devola
Hi Marilyn,
Thanks for the lovely feedback. We're really glad everything arrived quickly and that the service hit the mark 🚚✨
Best wishes,
Elise
Excellent company to deal with.
No problems dealing with this company. The unit I ordered via the internet was delivered promptly and on time. The unit was well packaged and once unpacked was put straight in to service in my cellar, where it seems to be performing very well.
All in all, I am very happy with my purchase and would certainly recommend this company.
2 March 2026
Reply from Devola
Hi Richard,
Thank you for the kind review. It’s great to hear the unit arrived promptly and that it was well packaged for delivery. We’re also really pleased to know it’s already working well in your cellar and doing the job as expected. 📦🏠💧
We appreciate you taking the time to share your experience and your recommendation.
Best wishes,
Elise
Time required to restore satisfaction.
Having installed several heaters in our property one failed just outside the warranty period. In order to maintain the aesthetics of the property I felt it necessary to replace like for like. Only time will tell as to how my experience will improve which is reflected in the current rating.
2 March 2026
Reply from Devola
Hi Michael,
Thank you for your feedback. We're sorry to hear that one of the heaters failed shortly after the warranty period had ended. While we do understand how frustrating that can be, unfortunately we’re unable to replace items once they fall outside of the warranty.
We appreciate you choosing to replace the heater like-for-like to maintain the look of your property, and we hope the new unit performs reliably for you going forward. If you do need any product guidance or support in the future, our team will be happy to help where we can.
Best wishes,
Elise
Highly recommend Devola
Highly recommend using Devola. I placed an order for an extractor fan. The fan was delivered next day fully secured and packaged. Tracking details were provided for peace of mind. The fan itself is of excellent quality and fit for purpose. Overall a great service. Thank you.
2 March 2026
Reply from Devola
Hi Simon,
Thank you for the thoughtful review and recommendation. We're really pleased to hear everything went smoothly, from the next-day delivery and tracking updates to the packaging and quality of the extractor fan itself. Knowing the product arrived safely and is working well for its purpose is great to hear.🛠️📦🔎
Best wishes,
Elise
Very pleased with our new dehumidifier
Very pleased with our new dehumidifier, it's working hard in our cellar. Thank you.
4 March 2026
Reply from Devola
Hi Lynda,
Thank you for your review. We’re really glad to hear you’re pleased with the dehumidifier and that it’s already putting in the work in your cellar. They can make a huge difference in spaces like that. 💧🏡
Best wishes,
Elise
Great bathroom extractor fan
Ordered extractor fan for our en suite and turned up next day
Fan was a great price, cheaper than Amazon and so efficient at removing steam and much quieter than our old extractor fan
So pleased with it, we ordered another one for our main bathroom
4 March 2026
Reply from Devola
Hi Mrs. Lewis,
Thank you for the detailed review. It’s great to hear the extractor fan arrived quickly and that you’re happy with both the price and the performance. A quieter fan that clears steam efficiently can make such a difference in a bathroom. 🚿🌬️
It’s also brilliant to hear you liked it enough to order another one for your main bathroom.
Best wishes,
Elise
Quick service
Quick service. Excellent price point. Good communication. Extra warranty too.
25 February 2026
Reply from Devola
Hi Joanna,
Great to hear everything went smoothly.
Quick service, clear communication, and a good price point all make a difference 📦💬 Glad the extra warranty was a nice bonus too. Thanks for sharing your feedback.
Best wishes,
Elise
Great product doing a great job really…
Great product doing a great job really happy with my purchase 😀
6 March 2026
Unprompted review
Reply from Devola
Hi Donald,
That’s great to hear — really glad the product is doing the job and that you’re happy with your purchase 👍😀
Thanks for taking the time to share your feedback.
Best wishes,
Elise
Great product
Great price and really fast delivery.
Good communication from the start would buy again.
24 February 2026
Reply from Devola
Hi Gordon,
Really glad you were happy with the price and the speedy delivery 🚚💨 It’s also nice to hear the communication kept everything clear from the start.
We appreciate you taking the time to share your experience.
Best wishes,
Elise
Highly recommended
We were so pleased with the performance of the dehumidifier that we purchased a second one for another part of the house. When it went on sale a few days later, I reached out to the customer service team, who refunded the difference. Really impressed with both Devola products and service.
20 November 2025
Reply from Devola
Hi Heather,
Thank you for sharing this — it’s wonderful to read 😊
It’s great to hear the dehumidifier worked so well that you decided to add a second one to another part of the house. That’s always the best kind of feedback 💧🏡
I’m also really pleased the customer service team could help when the price changed — it’s nice when things work out like that. Thanks again for the kind words about both the product and the service, it’s truly appreciated.
Best wishes,
Elise
This dehumidifier does the job well.
A great product, delivered very quickly. Works well too.
3 March 2026
Unprompted review
Reply from Devola
Hi Mr. Griffiths,
Thank you for the kind review 😊
Really glad the delivery was quick and that the product is working well for you — that’s exactly what we hope for 🚚💧
Best wishes,
Elise
Devola were very efficient and helpful
Devola were very efficient and helpful. The dehimdifier looked good but not suitable for my needs. Sadly I had to return it.
5 February 2026
Reply from Devola
Hi Jean,
Thank you for sharing this — I’m really glad to hear the team were efficient and helpful throughout 😊
It’s a shame the dehumidifier wasn’t quite right for your needs, even though it looked the part. Sometimes you don’t know until you’ve seen it in person 💭 I hope the return process was nice and straightforward for you.
We appreciate you giving it a try and taking the time to leave your feedback.
Best wishes,
Elise
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