Desigual Reviews 

Meh. I ordered a fleece jacket from them. It was £300 with 50% off, significantly cheaper than another one I was looking at so I ordered it.
Firstly, since placing my order Iv noticed their clothes seem to be on permanent sale and suspect the sale price more closely reflects a realistic RRP but makes buyers feel they’re getting a bargain, which they’re really not.
The item took a long time to arrive with very few updates. I was altered to a 16 working day delivery window at checkout so can’t complain too much.
The coat is of mediocre quality, the brand to me is a low end high street brand masquerading as a mid range one (again the prices being inflated but on sale seemingly permanently.) The fabric is a cheap pleather on the inside, feels terrible against the skin and a cheap fleece material on the outside, which I don’t think would look great after a few wears. Definitely not worth £300 or the £150 I paid. I would expect to find something of this quality at a supermarket clothes section for £40-50 max.
I think they lean heavily on branding and sales markdowns to draw people in but fail to produce products that reflect the price tags, even when reducing most things by 50-60%.
In short, mid range price tags, cheap products.
Awaiting my refund. They did acknowledge receipt of my return very quickly which has earned them an extra star but FAR better high street brands out there making better quality products for less and far better midrange brands making better for the same price.
Wouldn’t recommend.

Edit:Moving up the rating from 1 star to 3 stars. Eventually you do get your money back, but this was months after and after sending several emails, instagram dms and this trust pilot review. This shouldn't have to the normal for your customers

This was my first time ordering on Desigual but will definitely be my last. From start to finish the experience was terrible. The shipping was delayed by 7 days, so I had to make special arrangements to have it shipped to me directly since I was on vacation. Throughout this time, i was asking for updates from Desigual and they would redirect me to some auto generated AI message where they would give me an answer that did not answer my question at all, then ignore any follow ups. The item quality was not the best, so I ended up placing a return. The return was delivered Jan 21, but no refund was issued, even three weeks later. I've contacted for a refund, and they have not answered any of my messages.

Purchased a coat online Nov 26, 2025. Once received, I initiated a return (using Desigual process) and dropped at USPS Dec 10, 2025. Delivery (of return) confirmed Dec 19, 2025.
Today is Feb 10, 2026 and still no refund!
Customer service is non-existent.
If there were online product reviews on the website I would never have purchased the coat in the first place - fit was off.

Boy oh boy I wish had read the reviews before purchasing from here. CUSTOMER SUPPORT IS NON-EXISTENT!!!!! I have tried phone calls, chat messages, emails/forms.

This is insane because they tell you they will respond to you in max 48 hours and a month has gone by at this point and after many attempts to contact them I get nothing back EXCEPT THEIR AI CHATBOT.

I am still waiting to hear about the refund on my order (order no B008300099) which should have been returned but nothing yet.

That is so sad because their products are so nice, and I was planning to order more.

Thank you very much for your service!
An excellent brand!

I accidentally placed a duplicate order and contacted support immediately to cancel one of them. The order had not entered preparation, yet cancellation was refused and it was shipped anyway.
When I received the packages, I initiated a return through their website, which they confirmed by creating a UPS pickup. UPS the next day informed me that the pickup could not be completed because the return address provided by the company was incorrect.
I informed them, and they told me that they could not access UPS to correct their own address and was instructed to find and use a return label myself.
I asked for it in multiple emails and they finally told me that i need to find it in their site or in the confirmation email.
I explained repeatedly that I never received the label and even forwarded the return confirmation email as proof.

Several hours later, the company sent the return label without explanation or acknowledgment, contradicting everything stated earlier. UPS confirmed the issue was not caused by me.

This experience reflects poor internal coordination, rigid processes, and a lack of ownership. I spent unnecessary time resolving issues that should never have occurred.
I also have screenshots from my communication with them & UPS if desigual support cares about them (doubt it)

DO NOT BUY ANYTHING FROM THIS COMPANY online, if you wish to return the item it is virtually impossible. The phone number is stopped, I imagine that frustrated customers were giving too much abuse to staff. I am out of pocket for over £100 and stuck with an item that does not fit.

I finally received a return voucher from Customer Services on the 10th of March more than 7 weeks after I first started the return process. Whilst I was worried that I might have a fight to get a refund, due to the experience of other customers, my card was credited with the full amount 4 days after Desigual acknowledged receipt of the item.

Sadly this whole experience has soured my relationship with Desigual and whilst I have been wearing their clothes for decades I will not be shopping with them again, either online or in store.
Goodbye

The bag I bought ripped in less than a month. I wrote to them asking could I just exchange the bag. But they never replied. No answer after several emails. I got the automated reply emails. I just got fed up and gave up. I binned the bag and decided never to repeat the experience. They did reply on January 9th. Almost 2 months later. Offering to help. I just didn't reply again. Their customer service is sadly lacking.

Very disappointed with the customer service experience. There is no exchange option for returns if you need to size up or down, which is already frustrating. When I went to purchase a new dress, there was a mistake with my order. I accidentally selected two dresses of the same size at the same time, and when I tried to correct it, the change didn’t save properly. I completed the purchase and later realized I had been charged for two dresses unintentionally.

I contacted support again and was told there was nothing they could do, and that I would need to return the second dress in order to receive a refund. I will also need to return the original dress I purchased so I can size down.

At this point, I have purchased three dresses, and based on the reviews I’m seeing here, I’m not confident about when I will receive my refunds - or if I will receive them at all.

I’ve recently purchased a denim embroidered skirt which I absolutely love
It’s true to size&unique looking
Although it took longer than expected to arrive,, I found that customer service were helpful!
I rarely buy online as I’m wary
After receiving my skirt I ordered the burgundy flare jeans,,, again they exceeded my expectations I can’t wait to wear them
Super flattering I’d say true to size and delivery was quicker than stated!!
bonus points 🤩
It would be better if you could contact customer services by phone

I bought from this company and then I wanted to return, I did a trust pilot review and I was so worried about the customer service but I have to say so far everything has gone well and I plan to give the company 5 stars when my money has been returned. I only sent the package back last week and I have already had confirmation of the delivery and an email saying they will return the money in 10 days. So far so good. I hope this company is able to turn their negative reviews around.

As an update my money was returned to me without any problems.

I really wish I would have looked at the reviews before I patroned this site. Cool designs but quality leaves a lot to be desired. But the customer service?! GOD AWFUL. Nobody will respond to you EVER!!!! These people are terrible!!!!! Do not waste your time! Run away. Don't walk! I don't even feel like explaining the headache but just know I've waited a month for them to rectify the situation and they have done absolutely nothing. Do not waste your time. Zero Out of ten. Do not recommend.

Very irresponsible as far as returns are concerned. I have made a return close to a month ago with tracking info and inquiry as far as refund . It’s still in process , as if they lost the item or not exactly sure as to why but I think I’m done with them for good . They owe me over $490.

Please do not shop at Desigual. I returned items last month. Proof of courier delivering over a month ago but still no refund. I have registered a formal complaint online and email several times. I have also contacted my credit card issuer.

I ordered a few items from the website, and they were promptly delivered. Correct items, correct size.

But then I needed to do a return of a couple of pieces where material felt scratchy. When ordered, I verified that return process exists, all the items are eligible, and I had 30 days to return for full refund.

Requested the return label, and sent the items in.
Desigual did absolutely nothing to acknowledge that returned items were delivered. Order is still marked as delivered. I filled out customer service query twice, got no response whatsoever. No refund either.

Love their clothing, won't be ordering from Desigual ever again.

3 months after order not received and no replies from customer services until I threatened court. Even then response was DPD confirm they didn’t deliver but we don’t know if our warehouse has received it - not my problem - I am entitled to a refund - still no resolution so I have had to go through my bank to get a refund. DO NOT BUY FROM THIS COMPANY. All reviews are
Negative like this and I wish I had read
Them before ordering

Apparently they take money and never send the products and stick it to dpd. But they never share tracking details, so not sure if its dpd fault. So very very shady practices. They kept my 2 packages and not responding.

The worst experience I have ever had with a customer service and order and delivery process.
They did not solved my issue - I cannot get my refund.
Terrible experience.
NEVER AGAIN

Overpriced products with poor-quality materials, and even worse customer service. I returned two bags well within the return window, with confirmed delivery through USPS, yet I have received no refund and no meaningful response. Every attempt to contact customer service results in generic, automated replies that do not address the issue. The listed phone number does not even work, leaving no way to speak to a real representative. At this point, the lack of accountability feels intentional. I would strongly caution anyone against purchasing from Desigual unless you are prepared to risk losing your money.

I have no idea why this site has such bad reviews here. This is my third purchase and I'm beyond satisfied. Ok, I havent had any issues, so I didn't have to deal with customer service. Therefore, I can't say anything about that aspect.
So far, I bought 2 backpacks, a purse and sneakers. Everything came exactly as pictured and the measurements were 100% correct. I bought everything on a winter sale, so all the items were much cheaper than on the other sites. All the orders came two days after I made them (for example, I made an order on Wednesday evening, and it arrived on Friday morning). Everything is shipped from the store in a capital of a country where I live and it is possible to return the products directly to the store. I was skeptical because most reviews here are bad, but now, I have no doubt I'll be buying from them again and again.