Representative Shruti Verma was very professional and courteous resolved my matter quite swiftly. A very happy experience all round. Thank you keep up the good work.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent product base and strong customer care officers. I met Allen a customer care officer. Very carefully and a great supervisor of my products. I am very happy to purchase the products at minimu... See more
I had been having great difficulty getting my correct address entered for an order I had placed. After emailing the details Nusrat of Customer service sorted out the issue completely and I no longer h... See more
Company details
Written by the company
Hi, Desertcart is not about us, it’s about you. Desertcart strives to provide you the best online shopping experience in the MENA Region. We bring you the largest variety of products from around the world insured and at affordable prices. We hope you enjoy using our site, and thank you for preferring Desertcart.
Contact info
Garhoud, Dubai, U.A.E.
- +9714 524 5555
- support@desertcart.ae
- www.desertcart.ae
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I spoke with Allen
I spoke with Allen, he was very informative and polite. And conducted himself with great professionalism. His customer service was outstanding.
4 August 2026
Unprompted review
Good support
Nava was very sportive ans solve my probem is short time. Thanks!
4 August 2026
Unprompted review
Glenn's responses were satisfactory
Glenn's responses were quick, reassuring and satusfactory
4 August 2026
Unprompted review
Glenn was prompt in answering questions…
Glenn was prompt in answering questions and following up my inquiry.
4 August 2026
Unprompted review
Glenn is a perfect agent just 10/10 in…
Glenn is a perfect agent just 10/10 in all aspects of customer service .
4 August 2026
Unprompted review
Glenn was extremely helpful
Glenn was extremely helpful. Went above and beyond to help me with all my questions. Super patient as well.
4 August 2026
Unprompted review
10/10 experience
process was very smooth no issue or misunderstanding. Thank you to the employee John for the great service provided. Will no hesitate to choose dc again
4 August 2026
Unprompted review
John was very helpful and kind
3 August 2026
Unprompted review
I was worried about my parcels which i…
I was worried about my parcels which i ordered many days ago i talk with the agent john and he explain it very well he cleared all the doubts which i had, i mean i fully satisfied with his customer service
4 August 2026
Unprompted review
Great service
Great service! Please keep it up. Estimated delivery time was well before of expectations.
3 August 2026
Unprompted review
This is my second review because my…
This is my second review because my issue is still unresolved.
After my first review, Desertcart responded and assured me that I would receive a refund within **24 hours**. That promise was never fulfilled.
It has now been **more than a week**, and I have received **no refund, no update, and no response** to my follow-up messages.
Making promises just to respond to a public review without actually resolving the issue is unacceptable. My order was delivered to the wrong address, I was initially told to contact the people at that address myself, and now I'm still waiting for the refund that was promised.
This has been the worst customer service experience I've had with an online retailer. I cannot recommend Desertcart based on how they have handled this situation.
19 July 2026
Unprompted review
John assisted me with the delay of my order
John has assisted me by raising my concerns about the delay of receiving my order. I am waiting for the update. Thank you John
P.S.: the order status on your Apple application is not up to day + the customer service chat doesn’t work, I had to use to browser link to get to you
3 August 2026
Unprompted review
Customer
Thank you so much for your help. You were very kind and professional. JOHN
3 August 2026
Unprompted review
Was helpful and I’m satisfied
Excellent customer service! John was kind, helpful, and handled my concern professionally. Thank you John for your assistance!
3 August 2026
Unprompted review
it was an amazing experience
it was an amazing experience, especially thankful to Glenn for helping me a lot!
3 August 2026
Unprompted review
NAVA was prompt and very helpful
NAVA was prompt and very helpful
Appreciated
2 August 2026
Unprompted review
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