Deramores Reviews 

My experience of Deremores has always been excellent
I ordered a Mystery Box 4 It's all Deremores yarn and it includes a lot of merino yarn. There are different weights and the colours lovely No unusual colours or type. I ordered it on 3 Oct. and received it on 6Oct
Absolutely Brilliant.

Horrible customer service. I ordered some yarn, they didn't have it in even though they did have it as available on their website. They couldn't be bothered to let me know until I emailed them to ask, nearly a month after placing the order. I was told they would have it back in a couple of weeks so I agreed to wait. 3 weeks later I emailed them again asking about my order and again they couldn't be bothered to reply. I emailed them a 3rd time asking for a refund and letting them know how unhappy I was with the situation and finally got an answer saying they had refunded my money, which of course it's going to take 5 days to get back into my bank account, even though they took it straight away after I placed my order. And on top of all that, which is what annoys me most is that they couldn't even say sorry for all the inconvenience. NEVER SHOPPING WITH THEM AGAIN!

I recently ordered from Deramores and after waiting over a month for the order to arrive (I'd expected a week or so since we live in a remote part of the USA), it finally arrived in a box with holes and lots of tape. I discovered that some to the balls of yarn were missing. Per the package delivery service website's instructions on damaged items, I immediately contacted Deramores and was totally amazed at their immediate response. The next day I recieved a confirmation from Deramores that they had shipped the missing yarn to me at no charge to me. Great customer service! Thanks, Deramores.

I was missing a ball of yarn from my order, but got in contact and although a bit annoying it wasn’t sent in the first place, Deramores ensured a replacement was sent straight away. Very pleased with the hassle-free process!

Just ordered 2 kits from them via create and craft. Grey plastic bag arrived with a jumble of wools in it. Not sorted to projects and the patterns for the 2 kits missing no paperwork at all. Not impressed

I've used Deramores quite a few times over the past year, drawn in by their sales, special offers and promotion codes. However, in almost every instance, the customer service has been awful. Queries about missing orders go unanswered for days. Refunds are not given in a timely manner unless you actively chase up customer service. I understand COVID has impacted many businesses, but many other online yarn retailers have coped with the increased demand and continue to offer excellent customer service. I will no longer be using Deramores; unfortunately, the discounts they offer are simply not worth the continued hassle of trying to engage with customer service.

ETA: Interesting that, despite COVID impacting Deramores' capacity to deal with orders, its marketing team remains undeterred and continues to send multiple promotional emails a week. Incredibly frustrating to wait days for an actual response, yet receive a slew of marketing emails almost daily. Customer satisfaction does not feel like a priority, sadly.

Dreadful company with terrible customer service! AVOID and use a more reliable company. Couldn't care less attitude when I tried to find out where my supposedly delivered parcel was, told they could only email hermes and I just had to wait for their response. After 5 days of no response and no call back as promised, I contacted hermes ceo myself who responded and investigated immediately. Deramores customer service couldn't be bothered to read my emails and didn't really apologise or accept any responsibility other than to say they had a response from Hermes now. (It was the on instigated by me!) Terrible customer service.

Over the last 2 years I have been Deramoring on a regular basis. Every time my order is just what I wanted. The quality of wool, patterns, kits and service have been excellent. During this bad time they have helped keep my sanity and health on an even keel with their service and delivery. I know I never need to worry about keeping myself busy and happy, as Deramores are always there. Please keep shopping with them, it helps them as well as us. Thanks to the team once again, and all who read this, stay safe, take care, keep your hands busy and your brain will be busy too. Xxxxx

I placed an order on 21 August, I have not recieved it. Emails and calls get no response. The last time any update was done with the shipping was 27 August, and it appears the parcel was still in transit somewhere in the world. The yarn ordered is not available in our country which is why I ordered from Deramores. I feel I wasted time and all my money, I'm not ever going to get that yarn or see my money again. Very dissappointed. And this is just not right! Don't trust this business

Excellent service. Very fast delivery. Ordered Deramores yarn, which I haven't used before, and the quality is lively

I like being able to talk to someone and place an order rather than paying on line. The phone is answered quickly, those answering are really efficient, active listening etc. Trouble free Ordering. My last order arrived so fast.

Ordered last Wednesday, had e-mail to advise because of current situation delivery could take longer. Not so, I was very pleased that this was then dispatched Saturday and received on Monday. Excellent Company to deal with

Terrible costumer service!!! They charge you as soon as you place the order and then don't ship it or respond to email inquiries!!! Covid-19 does not explain not shipping an order or responding to inquiries!
Very frustrating....

I regularly use Deramores, usually for just small orders for projects, and especially during lockdown. The orders have been fulfilled efficiently, even when warning that delays may occur because of the pandemic, and have arrived on time; securely, but not excessively, wrapped. Excellent Service every time. And the yarn's good too - even though I've mostly ordered bright acrylics for novelty projects - rainbows and rainbow bunting, etc.

I have placed three orders with Deramores since the lockdown began, and each time my order was dispatched quickly and well wrapped. I was very happy with the wool I chose, some I had used before and some I had wanted to try, which was made all the more enjoyable by the great sale discounts. Best of all, I received same dye lots, which is the most important thing to me.
I really can't fault Deramores, and I am impressed with how well my orders have been processed.
Thank you for a great service, it has been a joy to buy from you.

I ordered 13 balls of wool worth nearly £50.00 and received only 8 balls. The delivery note suggested 13 balls had been sent. The 'picker' had signed for the 13 balls but the box that should be signed by the 'packer' was blank. I have repeatedly tried to make contact by phone and live chat and email all to no avail. As things stand Deramores have approx £20.00 of mine and no way of me contacting them. I will not be recommending them to anyone unless they make contact asap to put matters right.

Incident 1) Both me and my sister ordered products from Australia seperatly. The orders took well over 4 weeks. Finally we decided to contact and start correspondence, every email we sent only had an automated response. We sent multiple emails, none of which were replied to (yes, we checked all email folders). Finally receiving goods up to two months post order with no email correspondence, we thought we were never going to receive our products.

Incident 2) I had to order more yarn for a project I had run out of. I ordered from this company, no confirmation of order, no email correspondence. Eventually my products came 4 weeks later with no reassurance of communication.

Incident 3) I ordered $120 worth of products from Deramores two months ago, I wanted to give them the benefit of the doubt seeing as it had taken so long the first time. Finally emailing to ask what happened to my order. Within 3 days an email in my account saying I had been refunded for all the hood I had purchased with no explanation. Essentially they took my money and held it for two months.

Very disappointed with the service and the staff. I will not be a returning customer. I would like to report this company to the ACCC, because customer service at least in Australia is unacceptable.

Yet again Deramores have gone above and beyond with their service. Thank you so much Deramores, I sincerely hope you go from strength to strength x

Recently ordered a digital pattern that I could not open. Sent an email to Customer Service and within 48 hours received a response with instructions on how to retrieve their digital patterns, as well as another download attached to ensure I could open the pattern.
Excellent customer service!!!
(Also love the yarn, patterns, and prices at Deramores!) Thank you!!

I have usually found Deramores service quick and efficient and my son and daughter have also used them because we like the wool and patterns. Unfortunately with my last order an error occurred (their problem not mine) and have been trying to send it back for the last 2 weeks. The first class label they sent me didn’t print off properly and all I want is for them to send me another label so I can get the parcel back to them and my refund. This is proving difficult and frustrating. The only contact is online and each time they promise they will email another label and nothing arrives. So only 2 stars from me.