Deporvillage Reviews 

Fast delivery (5 days from Spain to Czech).

Great price. Goods received within expected timescales. Can't fault this company. Thank you so much.

Placed order. 5 days later half of the order was delivered and I received an email from Deporvillage stating the order was delivered and complete. Submitted two email forms for assistance with no reply. Tried their Chat system twice for over an hour for an agent but one never came. Update: the second half of the order was finally delivered by DHL three days later. Communication during the delivery process when delays occur needs improvement.

The GLS company used to deliver the product failed to do so and just left the package at a drop off point 11 km from my house.
The courier company failed to respond to phone calls.
I had paid a courier fee to have the package delivered.

Yet another issue with my return — and, unfortunately, this has become a recurring problem.

I was given just 24 hours’ notice that my return would be collected the following day. I explained that I had not agreed to this date and requested an alternative. After agreeing a new date, I was informed for the third time that my parcel would be collected from my address.

Given the previous issues, I specifically requested a tracking number so I could confirm that the collection had actually been booked and have an accurate collection time. I emailed eight times requesting this information, yet received nothing.

Unsurprisingly, the courier once again failed to turn up.

The organisation of this return has been incredibly frustrating from start to finish, but what has been even more disappointing is the complete lack of customer service and communication when trying to resolve the issues. Having to repeatedly chase for basic information, with eight emails receiving no useful response, is simply unacceptable.

At this point, what should have been a straightforward return has become an unnecessarily time-consuming and stressful experience. I would strongly recommend that the company seriously reviews both its returns process and the level of customer support provided when things go wrong.

I have not received my order and cannot get through to anyone to find out what is going on. The tracking numbers do not match the carriers and I'm getting very upset they make it so hard to actually chat to anyone. Even the online chat times out as no one answers!!! DO NOT ORDER FROM THIS COMPANY

Fantastic service
Thought parcel had gone astray but it was RM that had taken over delivery from courier
5 star

So I believe it’s a scam - For me at least, I contacted them after big difficulty - no chat, no phone number. A mail they haven’t replied back to me with, even though they auto-wrote. My order was 3 weeks ago and by tracking it’s in Spain still, they should give more than a full refund of all the trouble it costed me for an Ironman.

Excellent service as usual, repeat purchase from a totally reliable company. Quality products at amazing prices, delivered quickly in secure packaging to a convenient collection point. Highly recommended, I will continue to purchase my cycling clothing and other items from Deporvillage. Thank you 😊

I have placed a few orders with Deporvillage and they’ve been fine. But my last order placed on the 31/07/26 still hasn’t arrived and it shows on tracking as been in Germany since 06/08/26 I have tried to contact them by email-no reply, chat-it never finds an agent 8hrs+, fb- I got a reply saying will contact me by email, no reply. I am finding terrible customer service. I’ll update this review if anyone contacts me and sorts out my order.

Chiruca Brunei
Not as described or in the pictures.
I doubt these are Nubuck leather as they have a shiny plastic look finish.

I initially received the wrong item, but Deporvillage responded promptly and resolved the issue fairly with a goodwill gesture as a partial refund for keeping the item, which I was happy to accept.
Overall, a disappointing error, but a positive resolution.

Everything went smooth.

Because you delivered what you said and kept me informed of each step which was good.

Good communication great price and prompt delivery.

Great items I could not get anywhere else and great prices, delivered when they said they would, so very happy purchase

Great products, quick delivery.

Very good service. Good material and good price. Delivery in 3 days without delay. Perfect

Like always, fast and on time!