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Dental Direct Reviews 

5,066
•
TrustScore 3 out of 5

2.9

Health & Medical
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Rated 1 out of 5 stars

Took money out my bank twice even though i cancelled the subscription and was assured from Laura in customer services that her manger had cancelled at their end as my account showed no subscriptions s... See more

Rated 1 out of 5 stars

How can you try this stuff Find out it is rubbish and not as described Then be told no refund for poor quality because you have tried it You wouldn’t know unless you tried it Avoid

Rated 4 out of 5 stars

Good range of products for specific medical needs ie. dry mouth. Ease of ordering & delivery communication although request for product review issued too early, before products have been trialed. H... See more

Rated 5 out of 5 stars

Ordered 3 toothbrush from Dental direct seller on Amazon. I was surprised that they delivered such a small order, in time, without any delivery charges, also provided a welcome discount coupon for f... See more

Company details

  1. Health & Medical

Information provided by various external sources

Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as: interdental brushes interspace brushes toothbrushes toothpastes mouthwashes

Contact info

2.9

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(5,066)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent product

Excellent product, order received was one short but that was quickly rectified after advising them.
Will definitely order again.

4 March 2020
Unprompted review
Rated 2 out of 5 stars

I ordered 6 items (toothpaste) and paid…

I ordered 6 items (toothpaste) and paid £ 3.49 for Shipping & Handling (so the overall unite price for me was £ 2.65).
Then the company informed me that they don't have enough units so they only sent me 3 unites and refunded half of the actually item price. The whole reason I am willing to pay £ 3.49 for Shipping & Handling was that I will receive 6 units. It worked it out that I paid £ 3.43 per unit.

28 February 2020
Unprompted review
Rated 1 out of 5 stars

Delayed delivery

I’ve ordered Oranurse toothpaste for my son who has autism.
I ordered on the 11th and it is now the 21st. No sign of my order and I’ve since been emailed to say that my order will only be partly fulfilled due to low stock.
Very disappointed in this.

21 February 2020
Unprompted review
Dental Direct logo

Reply from Dental Direct

Dear Emma

Thank you for taking the time to complete the review.

There had been some major production issues with this product and unfortunately we didn't get as much as we had ordered and therefore had to cut back some quantities that some customers ordered. I do apologies for any inconvenience that this may cause but was unfortunately, unavoidable.

Kind Regards
Paul

Rated 4 out of 5 stars

Recommended reliable store

Good range of products for specific medical needs ie. dry mouth.
Ease of ordering & delivery communication although request for product review issued too early, before products have been trialed.
Have purchased from DD many times, no complaints.

21 February 2020
Unprompted review
Rated 1 out of 5 stars

Toothpaste not shown as out of stock

Ordered toothpaste, not shown as out of stock. No delivery when expected but after 6 days I received a message saying that it was out of stock and delivery will be delayed further.
If an item is out of stock be honest and show it as such.

20 February 2020
Unprompted review
Dental Direct logo

Reply from Dental Direct

Dear David

Thank you for taking the time to complete the review.

There had been some major production issues with this product and unfortunately we didn't get as much as we had ordered and therefore had to cut back some quantities that some customers ordered. I do apologies for any inconvenience that this may cause but was unfortunately, unavoidable.

Kind Regards
Paul

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