Demshish Reviews 7

I worked at this business for a period of time following a personal recommendation. During my experience, I was not provided with a formal contract or official employment documentation, and I had concerns regarding the fairness and transparency of tip distribution.
After leaving, I requested the appropriate paperwork. At that stage, some concerns were raised about my conduct which I do not agree with. For clarity, any actions I took—such as interacting with customers or accepting items offered by them—were done with the understanding or permission of those present at the time.
I believe it’s important for both customers and prospective employees to be aware of workplace practices and how staff are treated. I have also raised these concerns through the appropriate official channels, so they can be reviewed independently.

Utterly disappointed with the approach and service!
I have booked a table month in advance for a group of 5 people for 6 pm on Saturday. Arrived 15 min earlier and was sit at the table served to 5 people. After 1 3/4 hour we were told that due to their busy schedule and supposedly, 2 hrs slot for a booking, we have to move to another table in the restaurant. I was told, apparently, that a note of 2 hours should be on my booking confirmation. I have found it, and Ta-Dam! - there was no such a note. Another excuse was that restaurant is pretty busy every week and sometimes this happens, and they do move clients around!!!! I have been here before 3 times, and never witnessed such a thing!
Then I was told that the company of 6 is about to come and that waitress has put us in the wrong place, so we were asked to move tables again. ok, we have moved to another table - and here comes another lie! Our place for 5 has been divided into 3 small tables and completely different couples were placed there with an interval of 30 min in time!
I have told to the manager that this is ABSOLUTELY unacceptable! The management not just spoiled our dinner out, but also lied to us all the time! I have observed the place all evening and no one was asked to move tables after 2 hrs of dining there. I wonder what was the REAL reason for it - the different language of conversation?
I go out nearly every week, personally know many owners of various restaurants in Eastbourne, some are my good friends for a long time. All agree, that this is absolutely appalling! I never ever faced such service in any other restaurant in Eastbourne. When I was trying to get this message to a manager, he said they are so busy, so they don't care. If I want to book a place with them next Saturday, I won't be able to do that. And guess what?! Came back home, booked the table for next week just out of interest, got the confirmation email and, no notes there saying I should stay there only 2 hours, as they have a queue by the door of customers wishing to dine there!!!!
NEVER EVER AGAIN and will not recommend it!

the most racist, prejudiced staff i have ever experienced, decided to move our whole group because of russian writing on our T shirts? no propaganda, just writing, absolutely disappointed, lied about a reservation (we checked), just to embarrass our group in front of everyone with absolutely no respect. humiliating and disgusting, don’t go here unless you want an absolutely awful experience. food wasn’t great either.

This has to be the worst experience of my life. I had booked a table for 5 people. I was treated like a walk-in, not only did they tell me to move WHILST eating but I was humiliated. I believe it was out of prejudice. I do NOT recommend this restaurant.

0/10.

First sampled the food & service 13/04/22 & had to go back 18/04/22 as the food was so amazing however I will never go back due to the service and argumentative waiter on the last visit.

The first visit our food order was forgotten, the staff were slightly over attentive and the waiter nearly knocked over our drinks twice.

On the second visit the waitress informed me on portion size and on her recommendations I chose a dish. When it arrived it wasn’t as she had described. The waiter then came over & as he didn’t believe me, then called the waitress over, who admitted her error and apologised. I then ordered an additional portion and agreed with the waiter, it would be ‘gratis’.

On the bill I was charged for the second portion but at a lower rate than the menu price.

If the error was theirs and they recognised this by taking off some money then why did I have to pay for the Extra portion at all???

When I queried this with the waiter he said I had agreed. I paid the bill in full but he continued to argue with me (at this point I am not sure why). I politely suggested that the front of house staff should know the menu in portion, price and taste, to which he replied that his waitress was very good & she did know the menu inside & out.

Food is important in a restaurant but I think service is higher on the list of importance.

I paid the bill therefore why continue to argue that I was apparently wrong. (I had to check & pinch myself to ensure I was still the customer in all of this situation).

Although the food was superb I am afraid this is my review as their service needs to be stepped up and although ‘the customer isn’t always necessarily right’, arguing the toss in order to ‘win the argument’ isn’t always the correct route to follow either, especially when the error has been admitted to be their fault.

Bizarre & upsetting experience.
Given 3 *** as the food is amazing.

Great fun night. Decent Turkish food - a full menu. Cocktails and great service.

Lovely restaurant, smart and clean. Food was great. Cocktails were very nice too.
Staff polite. Lovely night out.