Delta Air Lines Reviews 2,056

I thought that Delta had a sanitizing kit when someone throws up on a plane, apparently, they don't. We were delayed nearly 4 hours because someone had thrown up in the plane we were supposed to board. Instead, gates were switched 3 times, got a whopping $12 meal voucher and an additional 4 hours at the Austin airport.
Also, I only used one voucher, but apparently the 2nd for my husband did not work, we were screwed by that too!

In the last years, I’ve taken over 42 flights a year—intercontinental and regional, with Asian, American, and European airlines. I had never experienced anything like what happened with Delta Air Lines.

✈️ What happened
March 18, 2026 – Southwest Florida International Airport (RSW). I arrived well ahead of time and immediately got in line at the Delta check-in counter. Due to severe understaffing, I waited over 2 hours and 20 minutes. By the time I reached the desk, check‑in had closed just minutes earlier. The flight left without me.

Delta rebooked me on a later itinerary, making me arrive at my final destination more than 37 hours late.

❌ No assistance
At the airport:

no hotel or accommodation offered

no meal vouchers, not even basic refreshments

no transport support

I paid for everything out of pocket (Uber, meals) and had to rely on a friend for a place to stay, causing inconvenience to them as well.

💼 Personal and professional damage
I missed work commitments and personal appointments. The impact goes far beyond immediate out‑of‑pocket costs.

📧 Delta’s response
After I provided full documentation (GPS tracking, new itinerary, email correspondence), customer service offered $100 as a “gesture of goodwill” – explicitly stating it was not compensation.

$100 for a 37‑hour delay caused by their own staffing failure.

🇰🇷 The contrast that shocked me
Just days earlier, I had booked a short domestic flight in South Korea with a low‑cost carrier. That flight had a pre‑scheduled delay of 5 minutes, communicated weeks in advance. I received an email with options to change dates, cancel, or request a refund.

Five minutes vs. 37 hours.
A Korean low‑cost carrier vs. one of America’s largest airlines.

🔁 Why I’m sharing this
Because when things go wrong, you see the real difference between airlines that respect passengers and those that abandon them. I felt abandoned – unsupported, disregarded, and left to deal with everything on my own.

I’m attaching the evidence (censored emails, new itinerary, GPS timestamp).

If you’ve had similar experiences, speak up. Passenger responsibility shouldn’t be reduced to a symbolic voucher.

5 hour delay followed by middle seats on transcontinental flights for which I paid for aisles. Rude gate agents, incompetent baggage handling, overall a nightmare experience.

Just had the worst flight experience ever on Delta. Our flight out missed the connection and my daughter was also meeting us to the same flight in Atlanta. She arrived at her airport 3 hours early. Delta said they couldn't find her record even though she had her boarding pass on her phone. Then she realized this was a computer glitch at Delta, and they put half her flight in another line and she was not able to check her bag or board the flight. She missed the connection by several hours. Delta blamed it on the government shutdown, but they didn't have enough staff to manually work around the glitch, and they were the only airline with several hundred people in line for check in. Our flight was also delayed and we missed the same connection. Later that afternoon we all got on a flight to an airport that was 2 hours away from our original destination and we had to take a $200 Uber to get to our destination.' Then on the return, the gate agent challenged my wife's medical device. She has a disability and has to travel with a medical pump. The agent accused her of lying and she also said she wasn't sure such a medical pump was a qualifying medical device. My wife broke down at the gate because she had to open the device to show her and declare to everyone in line what her disability was and why she needed a device. In 5 years of having this condition, no airline has ever challenged carrying this device or called her a liar. The gate agents should be apprised of what devices qualify, but she made my wife cry. I only had one carry on, so I could have taken it, but they didn't offer that option. They made her put her tiny purse inside her backpack and made everyone wait while she showed this horrible Delta employee her medical pump and put her purse in the back pack I see that Delta has horrible reviews again, so I know they won't care about one more family's ruined vacation.

We had a family vacation(my husband, his sister, her husband, and myself) planned and paid for since September! Our vacation was suppose to start at 5:34 am Tuesday, March 17- Wendy, March 25!
We were good with having to be at the airport in Providence, RI, 3 hours early. But at 8 pm the night before we got a text message that there was to be a 90 min delay, ok, so we were going to sleep 90 minutes longer, no problem!!! Get up at 3am the next motto get ready, uber has been called to pick us up and we get a text: FLIGHTS BEEN CANCELLED!!!!
No we will put you on the next flight, nothing!!! What do you do at 3 am? Who do you call? No one was answering phones!! Our all inclusive hotel in Costa Rica nor our transportation round trip to hotel were not taking phone calls at that time. Then they said they would hold our rooms but we were on computers until late that afternoon and could not get a flight out, everything was booked solid!!!
Boston, Bradley, we tried them all!!!
As far as I’m concerned, Delta is worse than American and I have refused to fly with them for 25 years!!!!
Thank you for listening to my $10,000+ rant!!!

employees is rude and uptight the plane smells not comfortable at all

A massive thank you to Delta Airlines - My mom was in the USA for 3 months when her hubby fell sick. There where no flights available back to South Africa and she only had a couple days to get back before his passing. Not only did they manage to get her a flight out but the staff were so understanding they ungraded her to bussiness class. She manged to get back just before his passing. Thank you to all the Delta staff who made this happen. True hero's - thank you from our family to Delta

I am so done with Delta. I could fly for free because of benefits but buy a ticket because getting on is usually near possible. Most of the time I fly American. Just got off a cross country red eye flight and could not access wifi and I knew my pw for sure and it was available on the flight. Kept being told “Error, try later.” Nothing was ever said about wifi not working. Gave up trying after an hour. To top it off I need to eat gluten free. I upgraded to comfort plus through the app which never told me my seat would not recline and I have neck issues. Then when I asked for a GF snack, FA said she would bring me one and she never did. This is not acceptable- and it took me 45 min to reset my pw after the flight because their app is terrible. I pay for my flights when I shouldn’t have to and it’s still awful. And the reason I leave this review is because Delta says “contact us” but in 25 years they have never done anything for me when I have had an issue and told them.

Delta provided me with by far the worst airport experience I've ever had. They delayed my flight 5 times across 5 hours with no update or explanation. After 5 HOURS of delays, the pilot came out to the front desk of the terminal, threw her hands in the air and said her shift was over so good luck. Five minutes layer, the totally unhelpful front desk guy came over the intercom and canceled the flight around 10:30 PM. I had to get a TWO HUNDRED DOLLAR Uber to get home at 12:30 AM after having traveled for 11 hours, getting NOWHERE, AND missing my cousin's wedding. I submitted my Uber ride to Delta for reimbursement which they predictably denied because the customer is the last of their concern. I will never, ever, EVER touch a Delta flight again with a million foot pole. I will trash Delta in conversation whenever air travel comes up. I will never forget how poorly Delta treated me on this day.

It was only our flight from JFK to Seattle that the flight attendants ( 4 ) were rude, snappy, short attitude, unpleasant... We was amazed our 5 other flights on this vacation was with pleasant and kind attendants..

Horrible company that puts itself before customers. Had over an hour flight delay due to them loading more cargo than just the customer’s bags. They somehow failed to load the plane properly twice which is astonishing. I can’t believe this company still has customers.

If you like to be treated like steerage on the Titanic then Economy is the way to go. Unfortunately, I was zone 8 and considering no one else in zone 8 has to check their carry-on, there was only 1 difference between me and them…you guessed it, the color of my skin. They said the overhead bins were full. The desk agent was happy as a clam when she told me I had to check my bag and that if I would’ve paid more, I wouldn’t have to be checking my carry-on bag. When we boarded the plane, all the overhead bins were closed. Lo and behold when we landed and they opened the overhead bins there were multiple empty spaces, including one directly over my head. They made 15 people check their carry-on bag that most likely would not have needed to. And the fact that I was treated like a second rate citizen who didn’t belong on an airplane was unacceptable. But what does Delta care since I’m just an economy traveler anyway? I even have pictures and a video!

I had a very frustrating experience with Delta Air Lines.
My flight scheduled for the 19th was canceled, and while they did offer me a credit—which I was okay with—the situation quickly became unreasonable. When I tried to rebook for the very next day, I found a flight that was actually $9 cheaper than my original one.
I wasn’t even concerned about the $9 difference. But somehow, despite having a credit, I was told I would need to pay an additional $128 just to use it for the next-day flight. That makes absolutely no sense.
It feels like a system designed to squeeze more money out of customers rather than help them after an inconvenience that wasn’t their fault. Being charged extra to use a credit—especially when the new flight is cheaper—is unfair and misleading.
Very disappointing experience. I expected better customer service and transparency.

They suck they delay your first flight speed up your connecting flight and make you go home until the following day! They don’t care that your rushing to your connecting flight they will not wait for you and will tell you to wait for the next flight that is scheduled for the following day.

Between horrible delays, customer service, lack of knowledgeable employees, problem with employees showing up on time, I can say it was the worst flying experience.

We arrived at the airport 2 hours before our next flight. The customer services says our ticket is invalid. They made us go to another whole other terminal to get it fixed at a different airline saying they were the one that changed it but the different airline says that delta was the one that changed it, so we came back to delta and delta says that our travel agent was the one that changed it but it was very very clear they were the one that changed it. We missed our flight because of them and they said that we arrived late. We was put on a flight 10 HOURS LATER. The people at customer service was so rude and my mom wasn’t the best at English so I was trying ti help but I was trying to explain but I kept getting cut off and unable to finish speaking.

I flew from Orlando to Los Angeles on March 10, 2026. The flight attendants were courteous and kind. The inflight entertainment was also very good.
I was supposed to fly home from LAX to Orlando on March 16, 2026. Due to severe weather all along the East Coast, all flights were cancelled. They rebooked me on another flight the next morning, but it got cancelled due to crew shortage. I booked a new flight with Southwest and got my money refunded very quickly. When I got home on March 19th, I went to the Delta baggage claim area to look for my bag. There were HUNDREDS of bags and lots of people there. Once I got to an attendant, they found my bag and put it on the next flight back to Orlando. So, if you can’t get through via phone or chat, best thing to do is to go to the airport and speak with a live person.

Delta airlines post fraudulent air fares. Twice I have tried to purchase a ticket with Delta airlines and the price changes from $300-$500 when is went to purchase, with a message saying the fare has changed. So when I go back to the site to refresh the price hasn't changed. I have even tried the following day and the same scam is being ran, the bait and switch

It might be easier to say what went right than what went wrong. I paid $150/ticket extra for nonstop flights which were cancelled months before the trip, with no other available nonstops. Got rebooked with a 3 hour layover in Atlanta, but it is now 5 hours and we are still waiting for crew. How can a flight be hours delayed and have no crew?! Never again.