I would like to thank Delonghi who very kindly replied to my trustpilot revue, all has been sorted now thanks to their intervention.and am extremely happy with the resolve above and beyond my exp... See more
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See what reviewers are saying
Had a problem with our coffee machine which I tried to fix without success so I phoned DeLonghi's so-called technical support. I was left waiting for 35 minutes before I lost the will to live. So t... See more
I purchased a bean to cup coffee machine back in 2018 and it has been a great machine and worked perfectly for nearly 8 years. Then it started playing up and not doing what was supposed to do, so I co... See more
Machine is very easy to use. The 63 page instruction manual can seem a little daunting initially but the on screen instructions are very helpful and guide you through the various processes to ma... See more
Company details
About De'Longhi
Written by the company
De’Longhi is the global appliance brand that offers customers innovative products with a unique combination of style and performance. Born in 1974 as a brand of electric radiators, De’Longhi has grown significantly and broadened its product range over time to offer innovative appliances across a range of products used throughout the house.
From coffee machines to kettles and toasters, air conditioning units to dehumidifiers, a De’Longhi product always turns everyday activities and moments into something special.
Contact info
Via Lodovico Seitz, 47, 31100, Treviso, Italy
- www.delonghi.com
3.9
Great
24K reviews
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The delivery is efficient and the…
The delivery is efficient and the product is really nice
4 April 2026
Great experience
Great deal, delivered quick and absolute no issues. Would recommend and buy from them again.
8 January 2026
Delivered quickly
Delivered quickly, with good communication, and seems a good improvement on my previous, 10 year old, De'Longhi machine, which has probably made about 10,000 esspressos.
7 April 2026
Easy to order
Easy to order, turned up on time. Great machine. Simple to set up - great coffee.
5 April 2026
Coffee machine arrived safe and sound…
Coffee machine arrived safe and sound .lovley Coffee machine just what I wanted it to do.well impressed with the Coffee machine well worth money .
3 April 2026
Good customer service
The order went through seamlessly and delivery was within a very few days . The coffee maker was packaged well and works as expected
7 April 2026
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Absolutely worst ever customer service…
Bought a coffee machine from their site .Needed repair within guarantee period .Eventually - after extremely long wait got through on the phone .Three weeks ago got issued a ticket number and told faulty machine would be uplifted for repair .Nothing happened ,can’t get through on phone and ignoring my e mails .Really if this is what to expect would rather have refund,Absolutely worst ever customer service . Cant get through on phone and e mails get set replies . Beware before you buy a product
30 March 2026
Reply from De'Longhi
Dear Elaine,
We appreciate your feedback. We regret that your coffee machine required repair within the guarantee period and the process has been difficult. The lack of communication and delayed uplift are not the experience we want you to have. We'll investigate and reach out to you directly to resolve.
Many thanks
Gemma, Delonghi UK
Good information but took too long to…
Good information but took too long to answer my call. 15 minutes at least
7 April 2026
The coffee machine I wanted was out of…
The coffee machine I wanted was out of stock but I got notification to say it was available again very quickly. As I wanted a manual machine in a particular colour, not digital, I was pleased especially as I couldn't find the colour anywhere else. I was kept informed of dispatch and arrival date, only downside was the courier left it on my doorstep without ringing my bell. The machine works wonderfully well, produces good coffee, is very good value for the money and looks great in my kitchen. Everything I would expect from De'Longhi. My last one gave up the ghost recently but only after a lot of use over 15 years so I'm hoping this one will do the same.
4 April 2026
The kettle does what it was manufactured to do.
The kettle, once switched on, boiled the water beautifully.
6 April 2026
Item arrived faulty
Item arrived faulty. Sent it back to receive an email saying it was out of stock. Went on your website, it was in stock. Ordered it again. Not good enough.
6 April 2026
Reply from De'Longhi
Dear Richard
We regret the issues that occurred and then being told the item was out of stock. We'll look into the stock discrepancies but can see that our team provided an additional discount code for you to use and do hope this helped.
Many thanks
Gemma
Faulty Machine and Poor Customer Service
I bought a coffee machine direct from DeLonghi in November 24. It developed a fault in June 25 and was sent for repair. It developed the same fault in Nov 25 and was sent for repair. It developed the same fault in June 26 so I asked for a refund or replacement under the Consumer Rights Act 2015, which DeLonghi seem completely unaware of. Their customer service representatives have no interest in solving problems. I was told to make a complaint, which I already had but have not received acknowledgement of. When I asked to see their complaint procedure they refused. I asked for a transcript of the Live Chat which I didn't receive. I've reported them to Trading Standards.
EDIT: DeLonghi don't seem to understand the Consumer Rights Act 2015 which entitles me to a refund or a replacement. The 'fault report' says there was no fault despite it being exactly the same fault as the previous two times which they repaired - they are clearly lying because I asked for a refund or a replacement and trying to fob me off with a machine that keeps breaking down. I would avoid De Longhi at all costs, they have no interest in proper customer service.
17 April 2026
Unprompted review
Reply from De'Longhi
Good Afternoon,
We appreciate you bringing this to our attention. We're sorry to hear about the repeated issues and the difficulties you've experienced with our customer care. We take all feedback seriously. I can advise that our team have inspected your machine and have sent over an advisory on the procedure to you. You will be notified in the next 24 hrs with tracking details.
Many thanks
Gemma, Delonghi UK
Poor customer service.
Poor customer service.
A £750 coffee machine started to leak after 19 months of use. Their solution was to send it to them and pay for a repair. No other offer of assistance.
15 April 2026
Unprompted review
Reply from De'Longhi
Good Afternoon,
We regret you had a poor experience. We appreciate you bringing the coffee machine issue to our attention. We have reached to request further information from yourself so we can help resolve this for you.
Many thanks
Gemma, Delonghi UK
Brand new faulty Coffee machine
Having received a faulty machine, arranged the pickup and Delonghi recieving the product back I had to contact customer services to get an update on what is happening. I was informed that a replacement product would be sent in 10 days. I feel for the high cost of the product that essentially waiting nearly 28 days in total for the original order is very poor. I would have expected a company such as DeLonghi to have sent a replacement product immediately as most respected companies tend to do today. In all I am not impressed and most likely will not purchase from this company again or recommend it.
17 April 2026
Reply from De'Longhi
Dear Stewart
We appreciate you bringing this to our attention. We are sorry to hear about the issues with your machine. We acknowledge your frustration with the time it has taken and that we did not meet your expectations. I can confirm that our team are actively working to have this resolved for you.
Many thanks
Gemma
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